I can’t say enough great things about Tim Sullivan at Toyota of Greenfield. My husband and I chose a 2022 RAV4 and from the second we started looking at it Tim was so helpful. We got a fair trade in on my very tired but well loved 2012 RAV4. I had such a wonderful experience that I will definitely be back to purchase again from Tim. I picked up my new car with a tank full of gas and all detailed, then I brought it back to have it rust proofed and under coated and when I went to pick it up the gas tank was full again!! That is customer service at its finest. Huge round of applause to Toyota of Greenfield and to Tim you have definitely won me over!!

I had a very disappointing experience at Ford of Greenfield. The sales manager, Roman, was rude, condescending, and unprofessional throughout the interaction. Rather than answering my questions respectfully, he spoke down to me and behaved as though I was wasting his time, which made the entire process frustrating and uncomfortable. I expected a professional and helpful environment, but that was not my experience at all. While the rest of the staff seemed fine, the sales manager's behavior completely ruined the visit. I almost left without purchasing a vehicle because no customer should be treated with that level of disrespect when simply trying to buy a car. I'm also surprised the owners haven't addressed this issue, especially since other reviews mention similar experiences with this same sales manager. If he treats total strangers the way he treated my wife and me, I can only imagine how he treats his staff. I would not recommend this dealership to anyone who values courtesy, professionalism, and basic respect. There are plenty of other places to buy a vehicle where customers are treated far better.

It was a pleasant experience purchasing my 2025, F150. Tim went over and beyond with the care he gave to me.

Huge fan of the work and efforts put in to helping people get wheels. This team is great, shout out to Dan Underwood.

They sold us a car then said they do not have the title of the car there is some problem with the title it needs to be fixed gave us a rental which we do not like even though it is a new car we want the car we actually bought

This is long, but you'll get a good idea who they really.are by reading it. From the start I said if they made this right, I'd consider buying from them again. Not anymore. I recently bought a used car from Toyota Ford of Greenfield, and test drove it a few times first. Each time it was in the middle of being detailed and smelled only of canned “New Car Scent”. There was a lot of dog hair, which I assumed was the reason for the deodorizer. After a while the “New Car Scent” was replaced not by dog, but by stale cigarettes, like a bad motel. Had I known it was a smoker’s car I might not have bought it, but definitely would not have paid the asking price, which was slightly over book. I replied to the manager’s email that welcomed me to “the family” requesting some compensation. This was ignored, as were several more, over several days. Becoming increasingly angry, I then cc’d my original salesman, and also Damon Cartelli, the owner of the company. Surprise! I immediately received this reply from John, the manager, “My apologies, something must be wrong with our customer management software as your response to my email was never forwarded to me…” In what world does an email reply need to be “forwarded” to its sender? John offered to have their detailers go over the car again. Unfortunately this was too little too late. Since I was out of the area, and the smell was causing me headaches, I had already started to take care of it myself. I bought an ozone generator and did two treatments. I’ve since done another three, and another full upholstery cleaning. It is getting better, but slowly. There's not a chance they paid top dollar for a smoker's car, which are always worth less. Google it. The average is 7.7% less. They absolutely have room to compensate me, but refuse to. Apparently I hurt their feelings suggesting the deception might have been deliberate: “If you had just approached this differently you would have had a 100% different outcome.” A word to the wise, if you are considering buying a car from them, reconsider. And John Potter, tell your salespeople to fess up about stuff like this, a smoker should have bought this car.