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Toyota Ford of Greenfield
Greenfield, MA
932 Reviews
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October 07, 2021
My wife and I visited Toyota of Greenfield to look at a vehicle listed as available at their dealership, and to possibly make a purchase of that vehicle listed. We met with the sales agent Chris, and it w vehicle listed as available at their dealership, and to possibly make a purchase of that vehicle listed. We met with the sales agent Chris, and it was the most pleasant experience ever of purchasing a vehicle! Chris went well beyond and out his way of our expectations in his helpfulness to guide us through our purchase of a Toyota Tacoma.! We did agree on a fair price and purchased the vehicle that we were interested in. My wife and I would recommend possibly purchasing a vehicle at their agency. Thanks Chris, Bill & Cindy More
by backupok
Employees Worked With
Chris
August 05, 2021
I had a very good experience with Mark Caloon at Ford of Greenfield. Mark was knowledgeable, friendly and professional. He did a great job of communicating throughout the process. The whole process exceeded Greenfield. Mark was knowledgeable, friendly and professional. He did a great job of communicating throughout the process. The whole process exceeded my expectations and I am happy to recommend Mark. More
by ewing.tom
Employees Worked With
Mark Caloon
July 15, 2021
Great experience overall! Chris Taylor was the most knowledgeable salesperson we have ever encountered. He really knew his product and was a pleasure to deal with throughout the buying experience. A knowledgeable salesperson we have ever encountered. He really knew his product and was a pleasure to deal with throughout the buying experience. A true professional. More
by Maceamcalways
Employees Worked With
Chris Taylor
June 10, 2021
Transgender and/or queer customers beware.The sales Transgender and/or queer customers beware. The sales manager, Craig Bodenstein, was hostile to my spouse when she came in to make a deposit on the Transgender and/or queer customers beware. The sales manager, Craig Bodenstein, was hostile to my spouse when she came in to make a deposit on the new minivan we were purchasing. My partner is a nonbinary transgender woman, and when she reacted defensively to being repeatedly misgendered (said "Please stop [curse word that starts with f] calling me 'sir'"), Craig reacted aggressively and initially said he would refuse to do business with her/us. He also refused to put on a mask, prior to the lifting of the Massachusetts mask mandate, when my partner asked him to do so. We have an immunocompromised person and an unvaccinated child in our household, so we are still dealing with substantial risk from COVID. Another sales associate, Roman Goretstkiy, smoothed over the situation enough that I could put the deposit down over the phone--which the internet coordinator Tricia Carignan had said was not possible to do. She had, in fact, said that they didn't take deposits to hold cars at all, which was patently incorrect. She also accidentally offered me a $500 lower price on the vehicle than they could actually give, which I only discovered after making the deposit. In short, my spouse made an unnecessary trip to the dealership an hour's drive away from our home at which she was misgendered and verbally attacked by Craig. To be fair, none of the other employees behaved so badly, but this one bad apple made us feel very rotten about the whole experience. If there weren't a vehicle shortage and no other 2021 Toyota Siennas in stock within a 150-mile radius, we would not have subsequently done business with this dealership, but we didn't have any other options. If you do, please take your business elsewhere. More
by pprcutsnplastic
Employees Worked With
Roman Goretskiy, Tricia Carignan, Jenny Weeks, Craig Bodenstein
June 02, 2021
I wish to commend Nick Kaham who was our sales rep. He was friendly, professional and knowledgeable during our entire trasaction. I would do business with him again. was friendly, professional and knowledgeable during our entire trasaction. I would do business with him again. More
by Suez8352
Employees Worked With
Nick Kaham
May 29, 2021
Everyone we dealt with was courteous, knowledgeable, and friendly. We were kept informed as our vehicle was being built and received our Bronco ahead of schedule. friendly. We were kept informed as our vehicle was being built and received our Bronco ahead of schedule. More
by djcarrier66
Employees Worked With
Christopher Taylor
May 16, 2021
Nick was wonderful to work with! Nick was AMAZING at welcoming us and extremely knowledgeable. He was super attentive and efficient. 10 out of 10 welcoming us and extremely knowledgeable. He was super attentive and efficient. 10 out of 10 More
by Jsiegel943
Employees Worked With
Nicholas Kaham, Jenny Weeks
May 14, 2021
Nicholas, the sales rep we worked with, was VERY helpful and extremely knowledgeable. He provided us with the information we needed in a clear, concise manner. Unfortunately, they did not have a car that and extremely knowledgeable. He provided us with the information we needed in a clear, concise manner. Unfortunately, they did not have a car that we wanted, and due to shortages, could not get it either. We are sad that we were not able to get our new car from Nicholas. More
by doug w
Employees Worked With
Nicholas Kaham
