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Toyota Ford of Greenfield
Greenfield, MA
928 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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July 15, 2021
Great experience overall! Chris Taylor was the most knowledgeable salesperson we have ever encountered. He really knew his product and was a pleasure to deal with throughout the buying experience. A knowledgeable salesperson we have ever encountered. He really knew his product and was a pleasure to deal with throughout the buying experience. A true professional. More
by Maceamcalways
Employees Worked With
Chris Taylor
Helpful June 10, 2021
Transgender and/or queer customers beware.The sales Transgender and/or queer customers beware. The sales manager, Craig Bodenstein, was hostile to my spouse when she came in to make a deposit on the Transgender and/or queer customers beware. The sales manager, Craig Bodenstein, was hostile to my spouse when she came in to make a deposit on the new minivan we were purchasing. My partner is a nonbinary transgender woman, and when she reacted defensively to being repeatedly misgendered (said "Please stop [curse word that starts with f] calling me 'sir'"), Craig reacted aggressively and initially said he would refuse to do business with her/us. He also refused to put on a mask, prior to the lifting of the Massachusetts mask mandate, when my partner asked him to do so. We have an immunocompromised person and an unvaccinated child in our household, so we are still dealing with substantial risk from COVID. Another sales associate, Roman Goretstkiy, smoothed over the situation enough that I could put the deposit down over the phone--which the internet coordinator Tricia Carignan had said was not possible to do. She had, in fact, said that they didn't take deposits to hold cars at all, which was patently incorrect. She also accidentally offered me a $500 lower price on the vehicle than they could actually give, which I only discovered after making the deposit. In short, my spouse made an unnecessary trip to the dealership an hour's drive away from our home at which she was misgendered and verbally attacked by Craig. To be fair, none of the other employees behaved so badly, but this one bad apple made us feel very rotten about the whole experience. If there weren't a vehicle shortage and no other 2021 Toyota Siennas in stock within a 150-mile radius, we would not have subsequently done business with this dealership, but we didn't have any other options. If you do, please take your business elsewhere. More
by pprcutsnplastic
Employees Worked With
Roman Goretskiy, Tricia Carignan, Jenny Weeks, Craig Bodenstein
June 02, 2021
I wish to commend Nick Kaham who was our sales rep. He was friendly, professional and knowledgeable during our entire trasaction. I would do business with him again. was friendly, professional and knowledgeable during our entire trasaction. I would do business with him again. More
by Suez8352
Employees Worked With
Nick Kaham
May 29, 2021
Everyone we dealt with was courteous, knowledgeable, and friendly. We were kept informed as our vehicle was being built and received our Bronco ahead of schedule. friendly. We were kept informed as our vehicle was being built and received our Bronco ahead of schedule. More
by djcarrier66
Employees Worked With
Christopher Taylor
May 16, 2021
Nick was wonderful to work with! Nick was AMAZING at welcoming us and extremely knowledgeable. He was super attentive and efficient. 10 out of 10 welcoming us and extremely knowledgeable. He was super attentive and efficient. 10 out of 10 More
by Jsiegel943
Employees Worked With
Nicholas Kaham, Jenny Weeks
May 14, 2021
Nicholas, the sales rep we worked with, was VERY helpful and extremely knowledgeable. He provided us with the information we needed in a clear, concise manner. Unfortunately, they did not have a car that and extremely knowledgeable. He provided us with the information we needed in a clear, concise manner. Unfortunately, they did not have a car that we wanted, and due to shortages, could not get it either. We are sad that we were not able to get our new car from Nicholas. More
by doug w
Employees Worked With
Nicholas Kaham
May 04, 2021
This has been my second time buying a vehicle from them and I felt very comfortable during the process and that I was being treated fairly, Chris Taylor had made sure all my questions were answered through and I felt very comfortable during the process and that I was being treated fairly, Chris Taylor had made sure all my questions were answered throughout all the process and was very friendly and easy to work with. I had also been in contact with Tim Sullivan who had set me up to come down and arrange for my trade in and he was very quick to respond and reach out to answer any questions I had. Once again another top notch team from start to finish and the sales manager I had worked with went above and beyond to actually be able to transfer some of my remaining extended warranty I had purchased before onto my new car keeping my prices still very low. And the appraisal for my trade in went very smooth and I felt like I had been given a good offer for it. I didn’t think I would’ve been able to buy new and keep my payments low but the excellent work by staff in financing insured I had received the lowest APR and Chris Taylor went over plenty of options for financing which worked out well for me. More
by BroncoSport21
Employees Worked With
Christopher Taylor, Tim Sullivan
April 20, 2021
We purchased a new Bronco that had to be ordered from factory. We were kept up to date via internet and it arrived earlier than planned. Mark was ready to answer any questions we had. factory. We were kept up to date via internet and it arrived earlier than planned. Mark was ready to answer any questions we had. More
by jhartnett746
Employees Worked With
Mark Caloon
April 11, 2021
Shane is great to work with! Makes the process super easy! We’ve traded in multiple cars, and we are always so happy with the experience! easy! We’ve traded in multiple cars, and we are always so happy with the experience! More
by Stephanie
Employees Worked With
Shane Barbato, Craig Bodenstein
March 28, 2021
It was a pleasure doing business with them. They gave me good options and didn't try to pressure me into anything I didn't want. I would definitely recommend going there. good options and didn't try to pressure me into anything I didn't want. I would definitely recommend going there. More
by jmcnary1986
Employees Worked With
Dan Underwood
