Toyota Ford of Greenfield

I used an online search to locate the consumer highest rated W. MA dealerships and Toyota Ford of Greenfield was at the top. We are/were longtime loyal customers of Honda products having three in our gara rated W. MA dealerships and Toyota Ford of Greenfield was at the top. We are/were longtime loyal customers of Honda products having three in our garage at the time of our visit to this dealership. We were attracted by the availability of AWD capability in the Sienna minivan. We found a warm comfortable welcome from Ryan and we both felt he dealt fairly with us in the purchase of our new Sienna. They located a dealer with the model and color (red) we wanted and had it at their dealership within a couple days. Of special note, I wanted wind/rain guards for the windows to make it possible to open them during rainy days without water dribbling in on you and the sound deflection from wind, too These are not offered as a Toyota dealer install option but because I was disappointed, Ryan ordered them from a third party at the dealership's expense and is having their service department install them for us. It may seem a small thing when compared to the overall cost of a new vehicle, but we bought the minivan without that expectation and it wasn't until we were picking it up that he told us he had made the arrangements. Great customer service, Ryan. During negotiations for the new Sienna, Bob, the owner, stopped by to say hello and thanked us for coming to his dealership and giving them the chance to make us a customer. In our casual conversation we mentioned one of the reasons for our buying a minivan was to transport ourselves and our dog, Maggie, on a trip to Florida. I stated now we have to find dog-friendly hotel accommodations. Bob immediately told us that he travels with two dogs and has a AAA book just about these hotels for all the US and we could use it. True to his word when we went to finalize our sale it was there. Lastly, of course, we had to deal with the sales manager, to go over the financial numbers and sign all the paperwork. Connie Grabowski is a most warm and congenial professional. Connie did not unduly pressure us to purchase the available packages of extended coverages. She explained our many options and patiently answered our questions, and along the way we had some good laughs. I know this review is long but if I was going to write one I wanted it to be specific to our experience and to acknowledge those people who made this purchase enjoyable. BTW, we are loving the Sienna. It drives like a dream, is very comfortable and the 6 cylinder engine is responsive and powerful. More

Great experience from start to finish- we traveled 1 1/2 hours to purchase from Greenfield and we would do it again! Friendly staff- no nonsense. Thanks! hours to purchase from Greenfield and we would do it again! Friendly staff- no nonsense. Thanks! More

My experience with Ford of Greenfield was exceptional. Each person I dealt with listened to all my wants and concerns. They were all very helpful to get me the car I wanted and the price I was able to fit Each person I dealt with listened to all my wants and concerns. They were all very helpful to get me the car I wanted and the price I was able to fit into my budget. These men were great to work with. I would recommend the dealership and men to any of my friends. Thank you. More

- I was following up with 4 different dealers to buy new Toyota 2013 Sienna - My requirement was very clear and specific - Only Shane Barbato showed the attitude and sincerity to get exactly what I am lo Toyota 2013 Sienna - My requirement was very clear and specific - Only Shane Barbato showed the attitude and sincerity to get exactly what I am looking for, than trying to sell what they have - Shane was very patient, professional, takes extra effort to understand and makes sure other person is really enjoying the process - Other best part is, Shane managed to work through just emails for most part of the deal, which is big saver for me - Every detail, concerns and questions are addressed and explained promptly - Shane was up front about, things he cannot do and things he can do - Other dealers are nice but I got so many phone calls and emails from them without actually getting any work done. - Wish Shane - it was always to the point, focused and no time waste approach, that made it lot better for me. - It was a bit stressful always buying new car, picking up exactly what you want and making sure you are paying right price. I felt like Shane's internet knowledge, auto mobile knowledge combined with his excellent people skills made this as less stressful as possible for me. - To add... I could not visit dealer location during work week then Shane took pictures of new car and emailed me. - Even though Shane is from sales, he put a Service hat when I said I am hearing some sound while driving, came with me for drive to find out what it is and helped me resolve it. I am not greedy to get the best deal out there but wanted to make sure I pay the right price. In that aspect I felt like I got more than what I expected very happy with the wonderful car I purchased. Thanks to Shane, Connie and rest of the team. Connie: Is someone I admire as person who tries to understand other person's requirement and talk. She helped me choose right package that worked for me and at the same time patiently explained all other optional packages I could buy. She certainly made it not like someone selling few extra packages you don't need, but someone who genuinely helping other person choose what works for them. More

I was pleasantly suprised with the overall experience of working with Mike Terrell and all of the other folks that I came in contact with. Everyone was polite and helpful My past experiences with dealersh working with Mike Terrell and all of the other folks that I came in contact with. Everyone was polite and helpful My past experiences with dealerships were always tense and a bit controntational. Not so this time. I found myself relaxing more as I spent time with Mike and others who assisted me, both in sales and service dept. I gave the highest possible ratings for these reasons. I would definately recommend Greenfield Ford/Toyota to my friends and family! More

TAYOTA OF GREENFIELD I leave on Nantucket Islan MA. TAYOTA OF GREENFIELD I leave on Nantucket Islan MA. Only dealer we have here is Ford. I was looking for Toyota Sienna online and came across TOYOTA TAYOTA OF GREENFIELD I leave on Nantucket Islan MA. Only dealer we have here is Ford. I was looking for Toyota Sienna online and came across TOYOTA OF GREENFIELD so I call up and Barbara was a lady that I talk to, she vas great from very beginning, than I talk to Nick who was as nice and and still cals me even now, so next morning I took boat over to Hyannis, rented a car and drove for 3 hrs. and about 12:30pm. I arrived to TOYOTA OF GREENFIELD and I must say that this is best car baying experience I had . From Barbara to Nick to the guy that cleaned again Toyota Sienna for me every thing vent easy and grate. I will in defiantly go back again when I will be ready for a new truck for myself. Consideringthat I was at Toyota Of Greenfield at 12:30pm. Nick got every thing set up, and I actually made it to the last boat at 8:00pm. Back to Nantucket. Grate job Nick thank you again. More

Michael was exceptional in taking care of all my mother's needs for purchasing a new car. It was the most pleasant experience I've ever had at a car dealership. He exceeded our expectations by mak mother's needs for purchasing a new car. It was the most pleasant experience I've ever had at a car dealership. He exceeded our expectations by making us feel comfortable throughout the entire process. His personable and sincere approach, with very attentive listening qualities, made her feel as if she wasn't going to be taken advantage of. Mike's knowledge of the surrounding community allowed us to enjoy a delicious lunch while the paperwork was being processed. The hassle free price was within her quoted range and it was a smooth transition with the insurance company all the way down to the inspection sticker. She feels secure in knowing she can call Mike anytime if she has any questions.....and she will! J. May More

Great experience with no pressure to move forward until I was ready. Carol found me the car I wanted and even took the time to read the owner's manual since it is not a car that they typically sell. Call C was ready. Carol found me the car I wanted and even took the time to read the owner's manual since it is not a car that they typically sell. Call Carol today if you want a no hassle experience! More

I spoke with Marty on the phone prior to visiting the dealership. He was very straightforward and open with me. He answered all my questions about financing, rebates, car models, etc... A few days later dealership. He was very straightforward and open with me. He answered all my questions about financing, rebates, car models, etc... A few days later my wife and I visited the dealership and Marty stuck to everything he had told us previously. We got the exact model we were looking for at the price we were happy with. Ryan took us through the financing portion quickly and effectively and laid out all my options. We spent just a few hours in the dealership and walked away with a beautiful brand new Ford Focus. I'm glad we you! More

As always at this dealership they are able to help me when I need to change my cars out. Great Service as always From Mike Dubour. No hassle purchase. I will refer people to this dealer and sales person when I need to change my cars out. Great Service as always From Mike Dubour. No hassle purchase. I will refer people to this dealer and sales person to friends and family looking to buy. More