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Toyota Ford of Greenfield

Greenfield, MA

4.4
932 Reviews

One Main Street

Greenfield, MA

01301

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Showing 932 reviews

February 08, 2022

Bait and Switched... Their online trade-in calculator was three thousand dollars higher than what they quoted me, when I was physically in their dealership: citing a loud wheel bearing for the vast discrepen More

by RobertCarey
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Prefer not say
Feb 09, 2022 -

Toyota Ford of Greenfield responded

Robert, thank you for your feedback. It appears that you used our online trade calculator which is contingent on final inspection. You received an estimated range for your 11 year old truck with 189,000 miles. There is a disclaimer on this report that clearly states "This is not an offer to purchase your vehicle. All values are derived from real market value and adjusted daily. Final inspection of your vehicle is required." With regard to the nitro fill - this is an optional, but suggested add on. We do not require customers to take advantage of this money saving offer.

Feb 10, 2022 -

RobertCarey responded

I'll be more than happy to show you the screen-shot that shows"range" which was provided. The big giant number in the middle is pretty deceiving. And even the low range on the calculator is $11.5k, which is $2,000 less than what was offered when I stepped in the door. This was all over the course of 24 hours. So it's pretty ridiculous to assert that a daily adjustment lowered the price by $2,225. Any such disclaimer must be buried in microscopic mouse type. I also received verbal confirmation twice before stepping into the dealership that was $3500 lower than what I was offered. Nice try. The sales rep I worked with, and the sales rep working I overheard across the hall both asserted that the nitrogen air charge was standard practice and not negotiable.

January 28, 2022

The team at Ford of Greenfield is outstanding! Just purchased my second car from them. More

by abiaej
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Underwood, James Pirro, Jenny Weeks
Mar 03, 2022 -

Toyota Ford of Greenfield responded

Thank you, Judi!

January 27, 2022

We were not expecting to have to buy a new car, our old car had the transmission stop working on Sunday Jan.23 2022. and left us with no reliable transportation. On Monday morning my wife called Tim Sulliv More

by twogolddogs40
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sullivan
January 15, 2022

Overall OK BUT ultimately not happy: Purchased a used Toyota from an excellent salesperson, Jared, and everything went well till the end of the buying process. Right when it came time to sign and pay I w More

by Wayne
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Johnson
December 30, 2021

Everyone at Toyota &Ford of Greenfield have been absolutely wonderful to work with. They are very committed to helping you find the vehicle of your dreams and at a price you can afford. They take ti More

by tdewkett12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Goretskiy, John Potter. Five stars
December 12, 2021

Ordered a new 2021 bronco. Dealer kept to our original deal which made me pleased. Seemless delivery and good response to emails and questions. More

by Rachmaciejmark
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Taylor
December 02, 2021

Sales person and business manager on the Toyota side are so good to work with. The buying process was perfect. Thank you Shane and Craig! More

by madiluke1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Barbato, Craig Bodenstein
November 22, 2021

Dan Underwood was a pleasure to work with. I ordered my new vehicle, a 2021 Ford Bronco, and it was a seamless transaction. He was responsive, answered all questions through the wait period and through th More

by cruckfather
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Underwood
November 11, 2021

I arrived after 10AM and Mark Coloon the sales was ready for me. My son was in the office working on the paper work. Everyone was friendly and helpful getting my car ready. They handled the plates, inspe More

by mercievinton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the names of all the men but everyone was helpful and friendly., Mark Caloon
November 09, 2021

I have enjoyed doing business with Ford of Greenfield since 2015. Recently I purchased a 2021 Ford F-150 and I could not be more pleased with Dan Underwood the salesperson I worked with over the past fe More

by rjcarpenter381
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Underwood
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