Toyota Ford of Greenfield

Excellent assistance, best experience at a dealership! This was my second leasing experience with Nick, and I hope he never retires. My first time I was extremely nervous, because I hadn't stepped inside This was my second leasing experience with Nick, and I hope he never retires. My first time I was extremely nervous, because I hadn't stepped inside a dealership in over 20 years. I will admit that I went to a different dealership first, and I seriously regretted it. The salesman I spoke to told me that he didn't think he had anything like what I was looking for, and he didn't even try to interest me in anything, and he offered no options. SO...when I got to your dealership I was not feeling very positive. Nick was the exact opposite of what i had just experienced. He didn't talk down to me and he was very positive. He enlightened us about leasing, an option I had never before considered. It was perfect for me. Nick made everything as easy as possible and made feel feel completely at ease. It was a great experience. More

Great experience Buying my 2014 Ford escape was made easy with Shane's help. He made the process simple and quick while still being thorough and answering any question Buying my 2014 Ford escape was made easy with Shane's help. He made the process simple and quick while still being thorough and answering any questions we had. Highly recommended, More

Incompetent service department, though initial sale was fine In April 2014 I bought a used 2010 Prius from Toyota of Greenfield, which was a hassle-free and pleasant experience with Carol. While I now know bett In April 2014 I bought a used 2010 Prius from Toyota of Greenfield, which was a hassle-free and pleasant experience with Carol. While I now know better than to purchase a service plan (a third-party coupon book with a few "free" oil changes and minor service discounts is not worth the $1-2k pre-pay, particularly if you drive a lot and quickly exceed the covered mileage), it was a reliable car for over a year. The nightmare experience with the service department started in August 2015, when the dreaded "check hybrid system" light came on. The first time with them was fine, they inspected and said it threw a code for the inverter coolant pump, but the pump was working. They shut off the light and sent me on my way. On vacation one week later, the light came back on, and it eventually stalled, cutting my vacation short. I luckily was able to limp it home a couple hundred miles and they said it needed a new pump. Since I was beyond the service plan and warranty, I went to my independent mechanic to fix their diagnostics, since I also needed new brake rotors and wanted to save a little money. He fixed it, and one day later the light immediately came back on. He put in a second brand new Toyota certified pump, and this still didn't fix it. I returned to the dealership and they still saw a code for the pump but said it seemed working and could only find a blown fuse, replaced the fuse. A day later, the light came back on. Back to the service department for a FOURTH time to check it out. This time, they started feeding me the line several times something like "we bet your mechanic screwed it up and shorted out something, it's easy to fry the electronics by touching wires etc" (service department), and "if he doesn't make it right you should threaten to sue him" (sales department fellow McGuire, following up on a call regarding my inquiry on a vehicle exchange program.) They said it looked like now it needed a new power management ECU for $800+ (estimated, not put on paper at first), theorizing my mechanic shorted out the one in the car and casting blame on him without proof. Speaking to this independent mechanic, he said the whole thing sounded like it didn't add up and recommended an independent hybrid specialist for a third opinion. It took this fellow just a short time to figure out that the ECU was fine and did not need replacement, but the problem THE ENTIRE TIME was an intermittent then broken power wire to the coolant pump. You'd think on those days that the dealership had my car for diagnostics over the course of this 6-week nightmare, they'd have done more than just read the code and say "replace the pump", scratch their heads when the pump replacement didn't work then cast cynical blame on my mechanic without proof. And that these untouchable "certified Toyota technicians" would be able to identify an intermittent/broken power wire. Also, being in the dark as to why two new coolant pumps would apparently fail (inverter coolant pumps had been recalled on 2004-9 models, and I wondered if I was experiencing similarly faulty parts in my 2010 model) I had been in touch with Toyota corporate, who could not help me except to pass the buck back to the dealership (the service manager or customer satisfaction manager will call you "within two business days"). NO call from the manager over a four-day period, despite efforts to reach them, only call I received was from the sales fellow who advised me to look in to sueing my mechanic. After being blown off for about a week despite broken customer service promises to followup and without a written quote in hand, I called Toyota corporate again, looking to get in touch with for a written quote for the power managment ECU repair they said it needed. Corporate patched me through to the dealership, and dealership "generously" offered me a 10% discount on a repair it ultimately did not need. I decided at this point that it was time to get an outside opinion from the independent hybrid expert I mentioned, who quickly found it didn't need the ECU in the first place and that the problem the whole time was a faulty power wire to the coolant pump (it never even needed the new coolant pump), then fixed the wiring. After nearly two months, five visits to the service dep't, losing days of vacation and having to use personal and vacation days from work, depending on a borrowed car for transportation, someone else finally solved the problem. What if I had gotten the ECU work done, and it still didn't fix it? That could have been just the beginning of a deep, deep, expensive rabbit hole. Also, this same dealership tried to charge me $1,200 back in April for a tie rod, saying the whole steering housing needed replacement and doing just the tie rod wasn't possible. Otherwise I "wouldn't pass inspection." I went instead to a local inspection station, who surprisingly did not bother wiggling my wheel around to see if it had too much play, checked my basics and slapped a valid sticker on it. Then I got a second opinion from a mechanic, who found NOTHING wrong with my tie rods. Guess this kind of exploitment is how they're paying for the fancy new service shop and showroom! This dealership has very successfully lost my business, and I have begun actively discouraging anyone I know from patronizing Toyota of Greenfield. At this point, I figure I won't even use my pre-paid oil changes there, because they'll know who I am (they already will from this review) and I don't particularly expect I'll receive great service or smiles after sharing this story. Carol was nice to deal with for the initial sale, and Chris T in service waived a couple diagnostic fees and offered me a 10% discount on their false diagnostic and acted human most of the time, hence two stars instead of one for customer service, friendliness and price, but in all other aspects (overall customer service, snarky attitude and finger-pointing, timeliness of followup, honesty, competence) dealing with this place has been a debacle. More

Bought used Rav4 I bought a used 2007 RAV4 this week and was very pleased with my experience. Shane was excellent in making me feel at ease and was very thorough in a I bought a used 2007 RAV4 this week and was very pleased with my experience. Shane was excellent in making me feel at ease and was very thorough in answering all the questions I had about the vehicle and did so in a friendly manner. I felt like I was very fortunate in having Shane for my salesman and would strongly encourage anyone looking for a vehicle to go to Toyota of Greenfield More

Good experience Buying my car at Toyota was such an easy process working with Shane. He was great to work with, He's very friendly and made sure I was happy from sta Buying my car at Toyota was such an easy process working with Shane. He was great to work with, He's very friendly and made sure I was happy from start to finish with my purchase. He's a pleasure to work with and knows what he's selling. Looking forward to buying another car with him in the future. More

My experience at Toyota at Greenfield had really been an extra ordinary one. Jeff assigned Shane to work with us. I found Shane to be a very friendly, well train at Toyota at Greenfield had really been an extra ordinary one. Jeff assigned Shane to work with us. I found Shane to be a very friendly, well trained, organized, orderly and a diown to earth person. He helped me throughout the process of getting a new car for myself. He had been a pleasure to work with. I would recommend his name to all the buyers who will be visiting this dealership in near future. More

Good Experience with Carrol Working with Carol was very easy, no pressure very helpful. It was fun! I drove along way to see the car of my choice and I was not dissappointed. A Working with Carol was very easy, no pressure very helpful. It was fun! I drove along way to see the car of my choice and I was not dissappointed. Agreed to terms, took my trade in a couple hours and I was on my way. Could not have gone any smoother. Greenfield Toyota was very competitve, I drove over 2 hours because the dealers local to me (near Boston) were not nearly as cost competitve. More

Not worth the headache My wife and I bought her a Camry, Ryan was great with the process a year later we went back to trade it in for a Subaru that was for sale.. Expensive My wife and I bought her a Camry, Ryan was great with the process a year later we went back to trade it in for a Subaru that was for sale.. Expensive car but we test drove it, put a deposit down got a few things taken care of and we were on our way, this time nick helped us who was nice Ryan was the finance guy who still was great how ever not even a week later the turbo went, we took it back since we bought a warranty got told nothing was wrong. We then complained so much that we got a rental and they would look at it. They replaced the turbo never primed the lines said they did which lead to metal shavings in our engine. Months after complaining months after getting told nothing was wrong they took it back in stated they did a compression test but "didn't write the numbers down" but I had a feeling they just googled the average numbers... They also made us do 6+ uneccesaey oil consumption test... In the long run they at first tried to have us pay a deductible when I read the paperwork it stated we didn't have to, they then changed the wording on there paper to charge us for something different. They told us we had to get it repaired at a Toyota but then was told by an employee we could go anywhere. So we went to Keene. I'm posting this because I saw another post about them taking a car for a joy ride and I thought, oh how that sounds accurate. I wouldn't recommend going there to anyone. Ever. Chris p the service guy has no customer services and is cocky that he knows everything when in reality knows nothing. He thinks his customers no nothing, especially my wife when she had to bring it in one day. More

Overal very good experience I enjoyed shopping and buying a car from Collin, he was knowledgeable friendly and the process was as easy and low stress as something like that can b I enjoyed shopping and buying a car from Collin, he was knowledgeable friendly and the process was as easy and low stress as something like that can be. They were very accommodating and willing to go out of the way to make sure I was happy with my purchase. My only issue with the whole experience was a problem with how their prices were listed on their website before I went into to test drive. Apparently there were some discounts that were applied more than once giving their cars very low prices. I thought their prices did seem unusually low on the website, but I called to confirm that these were in fact correct. It wasn't until we were discussing these final prices that the issue was noticed. As you can imagine, my first reaction was to think that this was a bait and switch and I wasn't particularly happy. However after discussing this with the sales manager I was satisfied that this was an honest mistake and I was still given a very good price for the truck. The issue with the website was fixed that night. Overall I was very happy with how the salesman and the sales manager handled the situation. In short despite the one hiccup, I would recommend going to this dealership to buy another vehicle, and I would definitely recommend Collin as a salesperson. More

Fantastic Experience!!! I would give Shane and the sales staff at Toyota of Greenfield 10 stars if I could. Shane is knowledgeable, kind & funny! He made my buying experience I would give Shane and the sales staff at Toyota of Greenfield 10 stars if I could. Shane is knowledgeable, kind & funny! He made my buying experience a pleasure instead of a chore. From the test drive to the delivery and everything in between, Shane was incredibly helpful and I would absolutely recommend him to friends and family. The Sales Manager Craig and Shane helped me to get to a price that worked for my budget without making me feel overwhelmed and Ryan in finance answered all my questions and didn't keep me waiting! I was in and out with paperwork signed in a couple of hours. Great dealership and great staff! Thank you! :) More