Toyota Ford of Greenfield

Great sales -- great service -- Great service! Great sales staff! Very efficient, friendly, very clean waiting area and showroom! (Glad NOT to see the sales manager who was the on Great service! Great sales staff! Very efficient, friendly, very clean waiting area and showroom! (Glad NOT to see the sales manager who was the only negative in our buying experience! He almost cost Toyota of Greenfield our business -- but Angel, our salesman, was awesome. More

Great service Service was prompt, courteous and reasonably priced. The new facility is comfortable and convenient. No complaints whatsoever. Free coffee and WiFi i Service was prompt, courteous and reasonably priced. The new facility is comfortable and convenient. No complaints whatsoever. Free coffee and WiFi in the waiting area More

A wonderful car buying experience From the moment I first walked in the atmosphere was warm and welcoming. Shane simply asked me if he could help and, since I knew which car I wanted From the moment I first walked in the atmosphere was warm and welcoming. Shane simply asked me if he could help and, since I knew which car I wanted to see, I said yes. He already had the dealer plate with him when we walked to the car and he said take it for as long a ride as I want. I loved the car and came back the next day with my wife who also enjoyed the experience. Two days later we picked the car up. While everyone we met there was very nice, we must say Shane made the process totally painless. He truly understands the difference between selling us a car and helping us buy a car. We will definitely buy our next car from Shane. More

Excellent service Greenfield Toyota has a warm friendly atmosphere with very friendly staff and very knowledgable their service and sales staff are not their to pressur Greenfield Toyota has a warm friendly atmosphere with very friendly staff and very knowledgable their service and sales staff are not their to pressure you into anything More

Ask for Shane if you are looking for a Toyota! Shane greeted me when I went to Toyota of Greenfield looking for a new car. He was super knowledgeable, helpful, and friendly. Absolutely no pressur Shane greeted me when I went to Toyota of Greenfield looking for a new car. He was super knowledgeable, helpful, and friendly. Absolutely no pressure. He listened carefully and in the end directed me towards the exact right car for me, which turned out to be a pre-owned Corolla Sport. Then he worked hard to get it to fit my budget. And turned it all around in the same day I made a decision!! I LOVE, LOVE, LOVE my new car. As a woman shopping for a vehicle, it was also very important to me that Shane was totally respectful and never condescending. I will feel very comfortable going back to Shane and the dealership, which is way more than I can say for previous experiences at other places. It was also a great experience with John, who handled my financing. More

Shane is the best! In my search for a new car I dealt with 7 dealers from different dealerships. Shane, hands down, was the best! His kind, friendly, relaxed personality In my search for a new car I dealt with 7 dealers from different dealerships. Shane, hands down, was the best! His kind, friendly, relaxed personality displaced all my existing anxiety along with his sense of humor. He made the process pleasant and fun! He really went to bat for me to acquire a great deal. I highly recommend Shane! More

SERVICE DEPARTMENT IS HORRIBLE My husband and i purchased a beautiful 2016 Mustang GT in May of this year. We purchased over the weekend so it had not been detailed. They sent out a My husband and i purchased a beautiful 2016 Mustang GT in May of this year. We purchased over the weekend so it had not been detailed. They sent out a driver who picked up the vehicle and brought it back to us. After he left i went out to the car and noticed swirl like scratches all over the passenger side. I brought this to there attention and it was fixed. About 3 weeks after purchasing the vehicle it was involved in an accident ant deemed a total loss. We went back to Ford of Greenfield and decided this time to buy a 2016 Shelby GT350, we spent almost twice as much as we did on the first one. Well when the vehicle hit almost 5,000 miles it started making awful engine noise, so we brought it back there. imagine my surprise when i find out the vehicle is 7 quarts low on oil. We are told Ford is requiring us to begin an oil consumption test which requires us to come back in 1,000 miles to check the oil level. Now during all these dealing we are treated like absolute crap from the service department, we are not kept updated, and when we try to obtain information about our car we nothing but crappy attitude from a clearly over worked service advisor. My husband calls to complain and eventually is put in contact with scott the service director, scott tells my husband to only deal with him. My husband calls and call and leaves multiple messages for scott to let him know that we are closing in on winter and will not hit the 1,000 mile mark before the vehicle is put away. Scott never returns my husbands phone call, and instead has an advisor call to find out what he wants. we schedule a "quick" appointment to have the oil level checked and low and behold 500 miles later it is almost 2 quarts low. Now i am being told we have a timing issue and potentially some other major engine issues. This car has only 5500 miles on it. Hasn't even had its first oil change. I call Ford customer service to open a case and they inform that they have attempted multiple times to contact service director Scott via phone calls, voice messages and emails and he has not responded at all. Then i have to call to get an update on my vehicle, to be told that they went ahead and adjusted the timing and replaced some engine parts. There is zero communication with this service department. The service director is about as usless as they come. Oh and when i was in there for my "quick" appointment (i waited 3 hours) you would think with knowing how unhappy we were that this so-called-service manager would come out to speak with me. Nope he hid in his office. I was a service advisor myself for 16 years and i have never seen such a disgraceful service manager and therefor service department. I will pick up my car when it is ready and i can guarantee you i will NEVER step foot in there for service. **I will say that my sales experience was second to none. Mark Caloon is absolutely amazing. Everyone in sales went above and beyond for us. Made us feel really special. We are currently in the process of Purchasing our third vehicle from Mark. More

Supportive, Efficient and Friendly Service from Shane Barbat I was incredibly lucky to work with Shane Barbato on the purchase of my first car at Toyota of Greenfield! He came highly recommended by family friend I was incredibly lucky to work with Shane Barbato on the purchase of my first car at Toyota of Greenfield! He came highly recommended by family friends who have purchased over 4 vehicles from Shane in the last 5 years, so I had high expectations...and Shane did not disappoint. I arrived at the dealership shortly before they were closing on a Thursday night, and within an hour I had test driven and made the decision to purchase an awesome 2014 Toyota Certified Pre-Owned Prius C. Shane was low-pressure, friendly, and made me feel comfortable throughout a process that was very unfamiliar to me. He explained the car's features thoroughly, explored financing options with me that met my particular needs, and STILL managed to make me laugh. I picked up the car ready to go with registration and plates just two days later. When a routine 30k mile maintenance light came on a few days after I took my new Prius home, I was able to get a hold of Shane immediately. He invited me to stop by the dealership right away, where he fixed the issue within minutes. He also ordered a container of touch up paint for a small scratch on the back of my car and is working on locating replacement fasteners for the back seat covers. These tiny details matter to me, and I was so happy to work with someone who cared enough to put the time into them. Overall, Shane has exceeded an already high set of expectations around service, availability, and knowledge. You should work with him, too! More

Amazing service and staff at Toyota of Greenfield I walked in the door today very nervous about buying a new truck. This was my first vehicle purchase as an independent adult so I wanted it to be the I walked in the door today very nervous about buying a new truck. This was my first vehicle purchase as an independent adult so I wanted it to be the right one. As soon as I sat down with Shane, I could tell he was a good guy. He was warm and welcoming and knowledgeable. He helped me weigh my options between new and pre-owned vehicles and provided excellent customer service. Shane and Craig took care of me from hello to when I drove off in my new truck. They even went as far as to help me load my belongings into my new truck. They loved my dog, Charly which was also a plus. Overall this buying experience was well beyond what I thought it could be. Toyota of Greenfield really does work with you on every small detail to make sure you are comfortable with your decision. Thank you to all staff involved and I'll be back! More

Full Service! Shane made getting a new car easier than I could have imagined. I am a busy full time working mom of two children, and I probably would not have wante Shane made getting a new car easier than I could have imagined. I am a busy full time working mom of two children, and I probably would not have wanted to go through the hassle if he hadn't made it as easy as he did. He was fun to work with, incredibly accommodating at every step, and went above and beyond what I have every experienced. I won't buy another car from anyone else! More