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Toyota Ford of Greenfield

Greenfield, MA

4.4
932 Reviews

One Main Street

Greenfield, MA

01301

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Showing 932 reviews

October 30, 2018

Recommended The sales process of buying or leasing a new vehicle can be intimidating. For most people it is a major financial investment second only to buying a h More

by John & Maria R.
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carl Swanson
Feb 18, 2019 -

Toyota Ford of Greenfield responded

Thank you so much for taking the time to review our dealership! We pride ourselves on our exceptional customer service and we are so pleased you agree! Enjoy your new vehicle!

October 13, 2018

Bought 2014 F150 with rear end clunk Truck spent 5 days there and not fixed. Service manager lied and told me it was fixed. Never will I buy or use service here. More

by Disgruntled buyer
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Department
Oct 15, 2018 -

Toyota Ford of Greenfield responded

Good Afternoon, I am sorry to hear that you had a negative experience. I have discussed your complaint with our Service Director and my understanding is that your vehicle is under factory warranty. If this is the case then it would be profitable for our service department to find something wrong with your vehicle because the manufacturer would pay us for the work. However, we are an honest organization and would not request payment from the OEM if there was nothing wrong with the vehicle, which to our best determination, is the case. Best of luck to you in the future.

Oct 19, 2018 -

Disgruntled buyer responded

I think you should rethink your "there's nothing wrong with it" statement. Northampton Ford found and fixed it, to the tune of $432. They found the front brakes were put on backwards, the e-brake was frozen and they lubed the slip yolk. Guess what no more clunk or vibration. You could have saved a customer, but you chose to fall on the sword and believe your service dept.

October 08, 2018

Great experience Shane Barbato, Craig and the sales staff at Toyota Ford of Greenfield was great! Always working to get one into the car of their choice!! Be sure you More

by Andy1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Barbato, Craig Bodenstein
Feb 18, 2019 -

Toyota Ford of Greenfield responded

Thank you so much for taking the time to review our dealership! We pride ourselves on our exceptional customer service and we are so pleased you agree! Enjoy your new vehicle!

October 02, 2018

Highly recommend I first met Shane Barbato after a friend who use to work at Ford of Greenfield gave me his name. He recommended Shane and told me “he’s a straight sho More

by Pmerrigan10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Barbato, Craig Bodenstein
Oct 02, 2018 -

Toyota Ford of Greenfield responded

Thank you for taking the time to review our dealership! Shane is truly a wonderful person and makes the buying process as seamless as possible. We greatly appreciate your feedback!

September 30, 2018

Easy peazy! Simplicity is key...and got me some new keys! No pressure and eager to help experience made purchasing my `18 F-150 XLT a breeze. We didn’t need a n More

by gmoose77
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roman Goretskiy
Oct 02, 2018 -

Toyota Ford of Greenfield responded

Thank you for taking the time to review our dealership! Roman is one of our newest team members and we are so impressed by his professionalism and attention to detail. We greatly appreciate your feedback!

August 24, 2018

Great and Friendly I want to highly recommend this dealership. It was recommended to me by a coworker and they treated me better than any other dealership. Shane our sal More

by Rickraf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy, Shane Barbato, Craig Bodenstein
Sep 10, 2018 -

Toyota Ford of Greenfield responded

Thank you for taking the time to review our dealership. We take a great deal of pride in our customer service and it is wonderful to get positive feedback.

August 21, 2018

Car buying Joy!!! My sales person Carl Swanson was absolutely the best sales person to work with! He listened, did not rush me into making a dissension, answered all of More

by holly05301
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rose Welcome, Carl Swanson
Sep 10, 2018 -

Toyota Ford of Greenfield responded

Thank you, Holly! Carl is one of our most seasoned professionals. We are so glad you had an excellent experience.

August 14, 2018

F150 platinum July 2018 Worked with Justin who did a good job showing and going over the vehicle when I picked it up. John the sales manager was also very easy to work with. More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John the sales manager , Justin Furlon
Sep 10, 2018 -

Toyota Ford of Greenfield responded

Thank you, Dave!

August 06, 2018

3d Vehicle purchase Purchased 3d car from Toyota of Greenfield. Shane Barbato was an excellent salesman. Deal I received was excellent, fair to dealership, fair to me, b More

by AndyRav4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony, Money Man, Shane Barbato
Sep 10, 2018 -

Toyota Ford of Greenfield responded

Hello Andy, thank you so much for reviewing our dealership. Tony & Shane are truly top notch!

August 01, 2018

F150 Limited As always Ford of Greenfield, Mark Colon and the team of people behind the scenes did a phenomenal job in obtaining and delivering my new vehicle. I w More

by Mabach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Caloon
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