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Toyota Ford of Greenfield

Greenfield, MA

4.4
932 Reviews

One Main Street

Greenfield, MA

01301

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Showing 932 reviews

February 22, 2019

Very nice Very Polite, very considerate of my time, pleasure to work with, tried very hard to stay within my budget, and made it painless to deliver across s More

by ngoodl1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kimberly Freelove, Carl Swanson
Feb 28, 2019 -

Toyota Ford of Greenfield responded

Thank you for taking the time to review our dealership! It means a lot to us and we look forward to working with you next time!

February 09, 2019

Excellent place to purchase or lease a car. Salesperson, Roman Goretskiy, truly cared about finding me a new car that suited my needs. I am 100% satisfied with his support of my endeavor and the More

by UMassAmherst Student
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roman Goretskiy is the sales person that sold me the car. I give Roman a perfect score. Tony was very helpful too. , Craig Bodenstein, Greg Corcoran
Feb 18, 2019 -

Toyota Ford of Greenfield responded

Thank you for taking the time to review our dealership! We are so pleased you had a wonderful experience! Enjoy your Escape!

January 19, 2019

Excellent and easy to deal with Recently purchased a new F150. Walked in and was assisted immediately by salesman who listened to my list of "wants" and identified a vehicle schedule More

by VermontGuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Caloon
Feb 18, 2019 -

Toyota Ford of Greenfield responded

Thank you for taking the time to review our dealership! We pride ourselves on our exceptional customer service and we are so glad that you agree! Enjoy your new F150

January 07, 2019

New (used) 2018 Fusion Titanium AWD Came in to look at a nice used Fusion Titanium AWD that had my wife's eye. She drives a Toyota Rav4 Adventure and wasn't as comfortable in my 2017 Fu More

by jptuck1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Corcoran
Feb 18, 2019 -

Toyota Ford of Greenfield responded

Thank you so much for taking the time to review our dealership! We pride ourselves on our exceptional customer service and we are so pleased you agree! Enjoy your new Fusion!

January 02, 2019

Nice People, Nice Car I was treated with respect and professionalism, and actually enjoyed an experience I'd dreaded. I came home pleased and excited about my new car. More

by DianeH
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Corcoran
Feb 18, 2019 -

Toyota Ford of Greenfield responded

Thank you so much for taking the time to review our dealership! We pride ourselves on our exceptional customer service and we are so pleased you agree! Enjoy your new car!

January 01, 2019

Very happy with my experience I was very impressed and pleased with sales department at Ford of Greenfield! Very professional and helpful. We had a smooth transaction with no speed More

by Kevin 250
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John I'm pretty sure was his name. And Tony , Carl Swanson
Feb 18, 2019 -

Toyota Ford of Greenfield responded

Thank you so much for taking the time to review our dealership! We pride ourselves on our exceptional customer service and we are so pleased you agree! Enjoy your new Superduty!

December 31, 2018

New Vehicle Purchase We recently completed the purchase of our third vehicle from Toyota Ford of Greenfield. We had dealt with Carl previously and were happy to work with More

by John & Karen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Potter, Carl Swanson
Feb 18, 2019 -

Toyota Ford of Greenfield responded

Thank you so much for taking the time to review our dealership! We pride ourselves on our exceptional customer service and we are so pleased you agree! Enjoy your new vehicle!

December 28, 2018

Great Buying Experience Greg Corcoran and the sales (and service) team at this dealership were great at helping me through the buying and pickup process for my new Camry Hybr More

by jfeinman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Corcoran
Feb 18, 2019 -

Toyota Ford of Greenfield responded

Thank you so much for taking the time to review our dealership! We pride ourselves on our exceptional customer service and we are so pleased you agree! Enjoy your new Camry!

December 04, 2018

Typical shady sales tactics that we all hear about. So I test dove two vehicle's here on a Saturday and made a decision on one of the vehicle's. I left and returned back to the dealership within the hou More

by justalocal
Recommend Dealer
No
Employees Worked With
Craig Bodenstein
Dec 04, 2018 -

Toyota Ford of Greenfield responded

Thank you, Jason Bunk. We appreciate you taking the time to review our dealership. It is my understanding that you worked with our sales associate, Mark Bailey, and were interested in purchasing a pre-owned Ford F150. On Saturday it appeared that you did not have your trade with you and we were unable to give you an estimate on the trade sight unseen. Later, you returned to put a deposit on the vehicle. Our sales associate was correct, we do not take deposits on our inventory due to a number of factors. This is industry standard and absolutely the ‘norm’. First, most states have laws that prohibit businesses from engaging in unfair or deceptive acts or practices. It is our goal to be as transparent as possible and never wish to be accused of deceptively in persuading a consumer to pay a deposit. Thus pressuring them into the sale. Other factors may include: Most customers require financing and may not be able to secure approval from a bank, the interest rate or monthly payments are higher than discussed due to finance rates, the consumer may require a co-signer or pay a larger down payment, the trade value is lower than what the customer assumed the vehicle was worth. All of these factors influence the sale of this vehicle and potentially take it off the market for a considerable time, denying potential other buyers the opportunity to purchase. We cannot accept a deposit without all of the information required to write a deal. I take a great deal of pride in the people who I work with, they are gracious, ethical and fair. I do not believe that your perspective accurately depicts the truly incredible staff we have here at Toyota of Greenfield. Mark offered you leasing options, not as a bait & switch, but in an attempt to give you additional options. Mark also gave you a courtesy call to alert you the vehicle had sold in hopes that you would not have to drive the distance to the dealership and I do apologize that you wasted the trip. I am also sorry that the vehicle you were interested in was in such high demand. We wish you good luck on your vehicle search and a happy holiday season. Jennifer Weeks

November 26, 2018

New car purchase David and Teddy both were awesome. Very knowledgable, personable and were able to answer all my questions so I could make the right choice for my need More

by Dorothy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teddy Brown, David Billings., Rose Welcome
Feb 18, 2019 -

Toyota Ford of Greenfield responded

Thank you so much for taking the time to review our dealership! We pride ourselves on our exceptional customer service and we are so pleased you agree! Enjoy your new vehicle!

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