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Toyota Direct
Columbus, OH
1,335 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,335 reviews
March 29, 2025
Toyota always finds a way to increase your final bill by an unbelievable amount which I describe as xxxxxxxx. an unbelievable amount which I describe as xxxxxxxx. More
by paul@creager.org
Verified CustomerEmployees Worked With
March 29, 2025
They kept my car 4 days to replace the alternator and then charged me more than anyone else would have. Worst brake job I ever had.all4 wheels made noise for years. I paid $200.00 to true up the rotors then charged me more than anyone else would have. Worst brake job I ever had.all4 wheels made noise for years. I paid $200.00 to true up the rotors and corrected the problem. Been trying for 3 + years to get the ""low tire pressure light"": to be set but it has not been reset yet. Water pump is a horror story. I won:t bore you. More
by buckeyebob123
Employees Worked With
March 29, 2025
The team at Toyota direct exceeded our expectations. They helped us find the best deal for our new car, even running numbers we did not ask to show that we could do better. Tia was also an amazing help They helped us find the best deal for our new car, even running numbers we did not ask to show that we could do better. Tia was also an amazing help and make the whole experience more pleasant. This was also the fastest experience we have ever had at a dealership and we would recommend them to any one that wants a smooth and pleasant experience!! More
by jacobalsaleem
March 28, 2025
Excellent Job done . Will recommend Toyota to friends, family and colleagues. Will always bring my car for repairs. Will recommend Toyota to friends, family and colleagues. Will always bring my car for repairs. More
by frank.boamah
March 28, 2025
Could not see the all latest models of Toyota inside the showroom while shopping around showroom while shopping around More
by K
Employees Worked With
March 28, 2025
Quick service, fair price, clean facility, friendly staff, nice waiting area with snacks. The repair guy was nice, communicated well, and took photos of what needed fixed which I appreciated. staff, nice waiting area with snacks. The repair guy was nice, communicated well, and took photos of what needed fixed which I appreciated. More
by a-opper@hotmail.com
Employees Worked With
I’m not sure sorry, I think Charles
March 27, 2025
The service was easy to schedule and was done quickly. I just feel like there are always a million other things that they tell me I need to take care of. I declined because it’s was all so expensive but I I just feel like there are always a million other things that they tell me I need to take care of. I declined because it’s was all so expensive but I didn’t get a list of the things that need to be done. More
by rhieana
Employees Worked With
No idea who I dealt with
March 27, 2025
Very awful customer service . The service department did not even do the basic checks that they are supposed to do during the oil check . Tried to charge me for more services that The service department did not even do the basic checks that they are supposed to do during the oil check . Tried to charge me for more services that I did not sign up for More
by vsatty02
Employees Worked With
Not sure of the employee name
