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Toyota Direct
Columbus, OH
1,062 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,062 reviews
January 06, 2025
I was very pleased with the professionalism and customer service provided by the salesperson (Quentin) who helped me walk through getting into a Camry after years of driving Prius’ service provided by the salesperson (Quentin) who helped me walk through getting into a Camry after years of driving Prius’ More
by ronaldowalls
Verified Customer
January 05, 2025
she always nice to her customers and I also experience good customer service her thanks good customer service her thanks More
by Emmanuel peprah
Employees Worked With
January 05, 2025
I will not be returning. I get charged $165 for diagnostics on my tire pressure monitoring system and get told the system didn’t throw a code? The system told me to take it i I get charged $165 for diagnostics on my tire pressure monitoring system and get told the system didn’t throw a code? The system told me to take it in for service and there is no code?!? I am told now that I am out of warranty that I need to pay $5400 to fix an oil leak where the signs of the leak have been present for the last three years?!? I get it, warranty reimbursement doesn’t pay the same as gouging customers, so just wait until the warranty is expired to bring it up. No I will never to business with Toyota Direct again. Please take me off of your mailing list and do not call me to schedule service. More
by grunkee
Employees Worked With
Jake Handlin
January 03, 2025
The purchase experience was great. Dereck didn’t try to upsell us a model that we didn’t need. Dereck didn’t try to upsell us a model that we didn’t need. More
by y.viv.kuo
Employees Worked With
Other Employees :
Roger? Who went to Zanesville to pick up our car?
January 03, 2025
she was a good customer service person also i would recommend for her services every day recommend for her services every day More
by MUSEQORSHEL
Employees Worked With
January 03, 2025
Always a great experience a Toyota Direct. The Customer service is always very good. We service all 3 of our Toyota's here. The Customer service is always very good. We service all 3 of our Toyota's here. More
by abrownlowwake
January 02, 2025
Consistency in customer service makes me be loyal to the brand and this happened in the last 12 years. All family is upgraded but one thing is constants Toyota because we love the reliability and attention brand and this happened in the last 12 years. All family is upgraded but one thing is constants Toyota because we love the reliability and attention to details, and service is very good. So, if we need a crew or our finds or co-workers we ask them to go to Toyota Direct, ask for Patti or anyone else. The manager at service center and his team is excellent finding solution for all our requests - not sure if the name is correct Paul. More
by Virginia Bistriceanu
Employees Worked With
January 02, 2025
Always work completed properly and on time. Reps are always helpful and answer all of my questions. Reps are always helpful and answer all of my questions. More
by boogman58
Employees Worked With
