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Toyota Direct
Columbus, OH
2,213 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,213 reviews
June 03, 2026
They work really hard to get you in and out as quickly as possible. Appreciate their effort possible. Appreciate their effort More
by mstmarnold
Verified Customer
June 02, 2026
Just purchased this used vehicle in January and have had it serviced twice at a different service provider before coming back to Toyota Direct! My car hasn’t run this smoothly since I’ve bought it! it serviced twice at a different service provider before coming back to Toyota Direct! My car hasn’t run this smoothly since I’ve bought it! More
by mlbenn1
Employees Worked With
June 02, 2026
Poor from start to finish. I made an appointment based on open times every 10 minutes, then waited 1.5 hours before my car was looked at. The car needed a radiator but the radi I made an appointment based on open times every 10 minutes, then waited 1.5 hours before my car was looked at. The car needed a radiator but the radiator was not in stock. This was Thursday morning before Memorial Day. I was told it would be Tuesday-Thursday of the next week before the car was ready since they had to get the radiator. I understand no shipments on Sunday and Monday (Memorial Day), but what about Friday and Saturday? Tuesday I called for an update only to be told the radiator was there, but the team assigned to work on my car was off that day (what??). I was told I could come over to get something needed out of the car, but when I got there they couldn’t find the keys to my car and couldn’t reach the service advisor to locate them. Wednesday when I called for an update I was told the radiator was delayed in arriving (I already know the radiator is there from the previous update), so the car wouldn’t be repaired that day either. The car was ready on Thursday. One week for a radiator:( More
by KDS
Employees Worked With
June 01, 2026
My issue has not been addressed. Half of my complaints were not even inspected. The dispatch note milage did not match the actual odometer. We agreed to do extensive testing whereas Half of my complaints were not even inspected. The dispatch note milage did not match the actual odometer. We agreed to do extensive testing whereas in practice hardly anything was tested. More
by patryk.chociej
Employees Worked With
May 31, 2026
Super quick drop off for service and great communication during the service. They make it easy during the service. They make it easy More
by evodwyer
Employees Worked With
May 31, 2026
I believe that Toyota Direct has no equal. I have worked with Mindy Hill for the last decade, and always enjoy the experience. I look forward ti it and always when possible seek her out for wo I have worked with Mindy Hill for the last decade, and always enjoy the experience. I look forward ti it and always when possible seek her out for work on my vehicles She is thoughtful, efficient and personable. More
by DALEKOCAREK
