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Toyota Direct
Columbus, OH
1,129 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,129 reviews
January 30, 2025
I already scheduled appt online. I kept getting phone calls to schedule appt. I dont know if computer shows this to let advisor know. I kept getting phone calls to schedule appt. I dont know if computer shows this to let advisor know. More
by brhenestofel
Verified CustomerEmployees Worked With
Jacob Handlin
January 30, 2025
It is a very nice dealership with very good people and good customer service skills. good customer service skills. More
by mhs_amiri
January 29, 2025
I have trusted Toyota Direct for years. Chris Grossman is Awesome! He does an Amazing Job!! Chris Grossman is Awesome! He does an Amazing Job!! More
by jlkeller0
Employees Worked With
January 29, 2025
I took vehicle in for oil change. Needed alignment a bolt broke they had to order no communication on when it arrived I did all the calling. After got vehicle home it was leaking oil Needed alignment a bolt broke they had to order no communication on when it arrived I did all the calling. After got vehicle home it was leaking oil (wasn’t and never have before) turned out to be oil cooler. I truly believe the tech who did oil change damaged it but did not take responsibility and how did you not know it was leaking before I left with vehicle the first time. Had to take back in and part needed ordered and again I did all the communication on asking if part came in and when vehicle would be done. I have purchased all my vehicles from Toyota Direct because I love Perry Singh. Service center not so much. More
by OHIO.STEPHANIE
Employees Worked With
January 29, 2025
GREAT SREVICE! HANDS DOWN ONE OF THE BEST!!! RECOMMEND HIGHLEY!! MINDY SERVICE WRITER WAS EXCELLENT!! HANDS DOWN ONE OF THE BEST!!! RECOMMEND HIGHLEY!! MINDY SERVICE WRITER WAS EXCELLENT!! More
by clane9
January 29, 2025
Clifford was great. I needed to be out by a certain time and he made it happen. Actually was ahead of time. He looked out for me and got me a great deal. I needed to be out by a certain time and he made it happen. Actually was ahead of time. He looked out for me and got me a great deal. More
by jrts34
Employees Worked With
January 28, 2025
My advisor Mindy was great! Kept me well informed with the progress and timeframe of the repair!! Kept me well informed with the progress and timeframe of the repair!! More
by jdye82
Employees Worked With
January 28, 2025
I take my car to Toyota Direct for service because of my trust in the service representative. I've dealt with Jim Elgin for years and trusted him implicitly, and since his retirement I've been working with trust in the service representative. I've dealt with Jim Elgin for years and trusted him implicitly, and since his retirement I've been working with Clifford Williams and he has my trust. I know his advice will keep my car in its best shape and not gouge my wallet. More
by domfrissora
Employees Worked With
