Toyota Direct

Chris Grossman is the best professional, respectful, complete in the details and always with a smile Kudos to Chris complete in the details and always with a smile Kudos to Chris More

She very good, customer service Rep, very nice and helpful with the questions I ask and have great answers. helpful with the questions I ask and have great answers. More

Dealership help me to find the right vehicle for my needs. they took very good care of my vehicle needs. they took very good care of my vehicle More

My experience wasn't good at all. I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, th I took the car in to fix a rattling noise, they claimed it was the CV Axel making the noise. I spent $1,200 to fix it. As soon as I drove it home, the rattling noise was still there. I scheduled another appointment first thing in the morning in order to try and get it figured out as quickly as possible. I questioned whether or not the CV Axel even needed fixing, but never got a response. Even though I had a 7:00AM appointment, by 11 I hadn't received a call. I called in and was told I would get a call back shortly. The responsible person for my car was out sick (who I don't fault, that happens), but the office apparently couldn't figure out how to operate, work on, or give me any kind of update because someone was out sick. I called 5 times throughout the day and was told each time that someone would call me back (but no one ever did). I went without my car all day and had to leave it overnight (not being able to go into work), when I finally received a call about the car the following morning. I was told that they think they knew what the problem was and that I should have it by the afternoon without any charge (at this point that was expected given my experience). The car still isn't fixed as it still rattles, and I'm out $1,200 for something that may not have even needed fixed. More

Exceptional Customer Service that makes you feel well taken care of while you wait on your vehicle. taken care of while you wait on your vehicle. More

Great service! ! I was very pleased with the work performed at Toyota Collision on Morse Road. ! I was very pleased with the work performed at Toyota Collision on Morse Road. More

Great customer service and my sales agent was very helpful in letting me know what was going on and keep up the great work helpful in letting me know what was going on and keep up the great work More

Service advisor very helpful z no up selling pressure, facilities, including the waiting room with the coffee and other snacks is a nice perk and a nice place to do work in if you need to. Good consistent facilities, including the waiting room with the coffee and other snacks is a nice perk and a nice place to do work in if you need to. Good consistent service More

Made 4 calls for manager to call back with no return call to date! Paid for diagnostic check to see why car would not start with key fob. Employees had no knowledge that just needed to update Toyota Ap. V to date! Paid for diagnostic check to see why car would not start with key fob. Employees had no knowledge that just needed to update Toyota Ap. Very sad. I would like a credit for amount spent! I should be able to trust that Toyota Direct knows how my car works. More

They were very helpful. I had a noise when my car was in and they advised me about my options. I had a noise when my car was in and they advised me about my options. More