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Toyota Direct
Columbus, OH
1,143 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,143 reviews
December 08, 2024
Fantastic service always I suggest to my all friends and family member to touch them and get a good deal family member to touch them and get a good deal More
by farrukhnishat05
Verified Customer
December 07, 2024
Made an appointment for 4PM. Stayed and waited for car for just an oil change, nothing else. Car did not get on lift till 5:15PM. Asked advisor if that was my car just now gettin Stayed and waited for car for just an oil change, nothing else. Car did not get on lift till 5:15PM. Asked advisor if that was my car just now getting an oil change and he said yes. Totally unacceptable in my book. You do not make reservations at a restaurant and get seated an 1 hour and 15 minutes past your reservation time. If so, I'm pretty sure your meal would be compensated. My oil change was not. Shop fees is another. Low here, but how many people would accept paying for napkins at restaurants. I will have to think long and hard before I bring vehicle back or purchase a new vehicle. Don't take appointments if you cannot get to a customers vehicle 15 minutes past their appointment time. More
by davepaquette
Employees Worked With
December 07, 2024
The dealership was very professional and courteous. I would recommend Toyota Direct to anyone. The price of my car repair was reasonable. I would recommend Toyota Direct to anyone. The price of my car repair was reasonable. More
by dayskorey
Employees Worked With
December 06, 2024
Third time bringing back, still not fixed. Caleb is always very helpful to me. Got an alignment it kept pulling to the left. Now it pulls to the right… Caleb is always very helpful to me. Got an alignment it kept pulling to the left. Now it pulls to the right… More
by torrey_grant
December 06, 2024
hate writing reviews. Hate writing reviews. Hate writing reviews. Hate writing reviews. Hate writing reviews, Hate writing reviews. Hate writing reviews. Hate writing reviews. Hate writing reviews, More
by mt2ohio
Employees Worked With
December 06, 2024
Everyone was extremely friendly and very knowledgeable. They were polite and helpful during the entire process. They were polite and helpful during the entire process. More
by sollarskr
December 06, 2024
Toyota Direct offers exceptional customer service, a wide selection of quality vehicles, and a hassle-free buying experience. Highly recommend for anyone in the market! selection of quality vehicles, and a hassle-free buying experience. Highly recommend for anyone in the market! More
by omer.sk
December 06, 2024
Dealing with Chris Grossman is always a pleasure. He's always helpful and answers any questions I might have. He's always helpful and answers any questions I might have. More
by dodsonb40
Employees Worked With
December 06, 2024
Very friendly advisor, John. the waiting area could improve and add more seating capacity and more drinks!! the waiting area could improve and add more seating capacity and more drinks!! More
by nobinrahut51
Employees Worked With
December 06, 2024
Appointment was for 4 PM. Just an oil change. Car did not get on lift till 5:15PM. 45 minutes later I get my car back. So why did I make an appointment? Why wasn't I told my c Just an oil change. Car did not get on lift till 5:15PM. 45 minutes later I get my car back. So why did I make an appointment? Why wasn't I told my car wasn't going to be serviced for an 1 hour and 15 minutes past my appointment time. Why wasn't my oil change free for the service I received. If you are unable to meet demand then don't over schedule or take care of your preferred customers who have purchased 5 vehicles from you. Will, think long and hard for me to come back. More
by davepaquette
Employees Worked With
