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Toyota Direct
Columbus, OH
1,140 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,140 reviews
December 12, 2024
We are very happy with the service provided. And the wait time was not long. And the wait time was not long. More
by michelewhite1267
Verified CustomerEmployees Worked With
December 12, 2024
Chris is the best! He explains everything without talking down to me. I trust Toyota Direct implicitly. He explains everything without talking down to me. I trust Toyota Direct implicitly. More
by sheila0229
Employees Worked With
December 12, 2024
Lacy was great and explained everything in detail for me! The only complaint I have is that when an oil change done the crew does not put the updated sticker in the window. I personally like this and use it The only complaint I have is that when an oil change done the crew does not put the updated sticker in the window. I personally like this and use it as my reminder to schedule my next appointment. More
by mullinss27
Employees Worked With
Kacy
December 12, 2024
not the worst but service person ask me about getting a spark plug change tune-up and I inquired about the price. A price was given but then backed off on because I have a Porsche boxer engine. i got a mes spark plug change tune-up and I inquired about the price. A price was given but then backed off on because I have a Porsche boxer engine. i got a message from service person if I needed anything more, and I asked if I could get the price of the spark plug tune up based on a Porsche boxer engine and I was ignored. In addition, I didn't get my alignment scan that occurs when you pull in. I also did not get results of the complimentary 12-point (or more) inspection. I assume this is automatic. More
by michael_moore66
Employees Worked With
December 12, 2024
I had a service appt. That morning at Tansky. The one lane line into service there was out to 161. I waited 40 minutes in my car still hadn't talked to me. I asked to get That morning at Tansky. The one lane line into service there was out to 161. I waited 40 minutes in my car still hadn't talked to me. I asked to get out the door and drove to ToyotaDirect on a whim. A million service lanes pulled in Service writer greeted me wrote up my 40k service and out of there in 90 minutes More
by BLU287
Employees Worked With
December 12, 2024
The paperwork that you received after an oil change , years showed all items checked. How much life is left on brakes, etc.. Why do you no longer do that. It’s seems like you don’t care about future serv years showed all items checked. How much life is left on brakes, etc.. Why do you no longer do that. It’s seems like you don’t care about future service anymore or the customer anymore. More
by builddept
Employees Worked With
Unknown
December 12, 2024
I was in for maintenance on my car. It was handled professionally and timely. No complaints It was handled professionally and timely. No complaints More
by debbi621
Employees Worked With
December 12, 2024
My parents went to this dealership and they gave us their Toyota. We traded it in on another Toyota after driving it for about 20 years! Toyota. We traded it in on another Toyota after driving it for about 20 years! More
by flashlulu1951
Employees Worked With
December 11, 2024
Always courteous and busy but efficient. Gets my vehicle taken care of quickly. Keeps in contact with me while my vehicle is being serviced. Gets my vehicle taken care of quickly. Keeps in contact with me while my vehicle is being serviced. More
by kerbear52
Employees Worked With
December 11, 2024
I would purchase a vehicle from this dealership again mainly from Mr. Charles Tejeda great sales man!! mainly from Mr. Charles Tejeda great sales man!! More
by jslundy39
Employees Worked With
