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Toyota Direct
Columbus, OH
1,138 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,138 reviews
December 20, 2024
Schedule appts and are always ready for your arrival. Service people very friendly. Service people let you know exactly what is happening to your car. Have not had to wait for a long period. Service people very friendly. Service people let you know exactly what is happening to your car. Have not had to wait for a long period. More
by ghsomerv
Verified CustomerEmployees Worked With
December 20, 2024
Basha is the best dealer in the country. You literally can buy a car from him in 30 minutes. You literally can buy a car from him in 30 minutes. More
by saidoubabasall
Employees Worked With
December 19, 2024
Never know who you are supposed to talk to or work with. I have had unpleasant experiences with a service manager who went by the name “Ricky Bobby” and have been told inconsistent service needs. I have had unpleasant experiences with a service manager who went by the name “Ricky Bobby” and have been told inconsistent service needs. More
by bbarclay810
Employees Worked With
Like previously stated no idea who I worked with
December 19, 2024
Did a good service for my car. Service team was quite friendly, polite and dedicated. Service team was quite friendly, polite and dedicated. More
by tomyj
Employees Worked With
December 19, 2024
The dealership is very busy and therefore seemed unable to keep their appointment times. It also took them over an hour for a simple oil change. A little too long honestly. to keep their appointment times. It also took them over an hour for a simple oil change. A little too long honestly. More
by Nick Comandante
Employees Worked With
December 18, 2024
Does not commuicate and does not know who brings in the car for service. Use human beings to serve customers not AI. car for service. Use human beings to serve customers not AI. More
by dollpeter699
Employees Worked With
December 18, 2024
Great service! Chris G. is the best!!! I wouldn't take my car anywhere else! Chris G. is the best!!! I wouldn't take my car anywhere else! More
by sharon.dugan
Employees Worked With
December 18, 2024
Very thorough and quick. Everyone is friendly and helpful. Would recommend taking you auto there for service. Everyone is friendly and helpful. Would recommend taking you auto there for service. More
by lindacap0
Employees Worked With
December 18, 2024
Got my tires rotated and an alignment and they didn’t even fill my air with tires as my tire pressure light came on 5 min after leaving the Toyota direct servicing building. Also was upsold. even fill my air with tires as my tire pressure light came on 5 min after leaving the Toyota direct servicing building. Also was upsold. More
by megan_stffrd
Employees Worked With
