Toyota Direct

Fadi and Chris both did an excellent job of listening to my needs and taking care of them! my needs and taking care of them! More

Very helpful and fimiliar with the process. It was a very smooth process for all the check. It was a very smooth process for all the check. More

Quoted oil change & tire rotation when scheduling appt for 10:30 and out the door by 11:45, however when arriving I was told I was due for additional items and not an oil change and there would not be eno for 10:30 and out the door by 11:45, however when arriving I was told I was due for additional items and not an oil change and there would not be enough time and they could only do my tire rotation. Extremely frustrated since this is not the first time that the people on the phone say one thing, and the service peeps say something different and the timing is not doable. Please provide the phone peeps with the appropriate info, so they can better quote when scheduling so we may better manage our time. More

Mindy was extremely competent, helpful, professional, and kept me updated. Mindy was extremely knowledgeable, courteous, and professional. In addition to addressing the starting problem she recommended and kept me updated. Mindy was extremely knowledgeable, courteous, and professional. In addition to addressing the starting problem she recommended and facilitated changing the car oil & filter, the interior air filter, and rotating tires with alignment. I have been having trouble starting my 2012 Camry Hybrid even though battery was OK. I had it looked at twice earlier this year, but the problem continued. She said that the problem was probably due to having a rubber floor mat over the original floor mat which prevented me to be able to depress the brake far enough for the car to start. She even removed the extra mat for me. I am now able depress the brake pedal much further so believe the problem was finally solved. More

Always timely on maintenance always courteous to me and from what I see also to other customers from what I see also to other customers More

This dealership provides excellent service. However, each time I visit I hear about more service that my car (which has never needed any repairs and runs perfectly) really, really needs. This t However, each time I visit I hear about more service that my car (which has never needed any repairs and runs perfectly) really, really needs. This time, I went in expecting to pay $179 for a 30,000 mile check-up and ended up with a $600 bill. More

I got there early. It took me early and was done rather quickly. And everyone was nice It took me early and was done rather quickly. And everyone was nice More

Provided great advice in a friendly manner and kept me updated on needed service. She corrected problem of car not starting even though battery was fine by removing the extra floor mat. I believe her solu updated on needed service. She corrected problem of car not starting even though battery was fine by removing the extra floor mat. I believe her solution will correct the problem. The previous 2 times when I came with 2 layers of floor mats, I was told by other advisors that I need to depress the brake further even though I was depressing the brake as far as I could. I hope that I will be able to get her the next time I have service done. More

Our salesman was great until after the sale. We had to run and get the trade in. He said that would give him time to clean up and fill up the car. We got back he was with someone else. We had to We had to run and get the trade in. He said that would give him time to clean up and fill up the car. We got back he was with someone else. We had to search some one down to swap the plates and then when we got in the car it was empty on fuel. We then had to wait to have someone fuel the car. This was my son’s first purchase of a new car. I wish it had went all the way with great service. More

Candy was an excellent sales person as she was direct and to the point. It was a very straight forward and fast process. to the point. It was a very straight forward and fast process. More