Towne Hyundai

Jose Matos was extremely professional. He was very knowledgeable, courteous, patient and eager to satisfy my need. I would recommend Towne Hyundai to anyone and, specifically, I would strongly sugges knowledgeable, courteous, patient and eager to satisfy my need. I would recommend Towne Hyundai to anyone and, specifically, I would strongly suggest they ask for Jose. It was a true pleasure to do business with him. Robert Howard More

AR Al-Matiin was an exceptional representative. His help started in our test drive when he made such helpful, intelligent and personalized comments that his advice was instrumental to our decision to buy. started in our test drive when he made such helpful, intelligent and personalized comments that his advice was instrumental to our decision to buy. He matched us with a vehicle in a particular model that suited our driving styles. He also went way over and above, spending hours helping us get all the accessories and add-ons that we requested. All along he was so kind and responsive to our questions. AR's excellent salesmanship makes us feel really well taken care of as new customers and gives us faith in the dealership. More

Javier was my salesman. I came in looking at new vehicles, not know exactly what model I was interested in. Javier exhibited great patience with me in my many [many] test drives and visits. His mott vehicles, not know exactly what model I was interested in. Javier exhibited great patience with me in my many [many] test drives and visits. His motto is "my job is to find the best car for YOU". That attitude worked for me. I highly recommend Javier Gutierrez. I love my Sonata SE. More

This is my third Hyundai vehicle that I leased through Sean at Towne Hyundai (Azera, Santa-Fe and now a 2012 2.0T Limited Sonata). Customer service is great whether dealing with the Sales group or Service Sean at Towne Hyundai (Azera, Santa-Fe and now a 2012 2.0T Limited Sonata). Customer service is great whether dealing with the Sales group or Service dept. This dealership makes it very easy to purchase or lease a vehicle with very competitive prices. I can honestly say that I have had no service issues with any of my vehicles. The Sonata is really a great vehicle drawing a lot of attention. Most people at first think it is a BMW or Mercedes. Designers did a great job and built quality into their vehicles. Terrific value for the price. Great dealership...Try them out!! More

Very helpful and friendly. Leased a Veracruz and got a very good deal.Sales staff do not use high pressure sales tactics and always try to give customers what they want. very good deal.Sales staff do not use high pressure sales tactics and always try to give customers what they want. More

My husband and I went to view a certain car model, and four hours later drove home in a new car (having traded in our old one). Our salesman, A.R., was the best! Polite, very knowledgeable, respectful, n four hours later drove home in a new car (having traded in our old one). Our salesman, A.R., was the best! Polite, very knowledgeable, respectful, no pressure. He made it all come together faster than we thought possible. There were no control games of waiting indefinitely while a manager was consulted. The "invoice" was produced quickly, pricing, AAA discount and trade-in of our old car were discussed. The model they had was just the car we'd been searching for, not alot of 'extras', and we got a fair price on our trade-in. The 'cashier' (forget his name) explained every line of the invoice to us. A.R. explained the function of every control in the car before we drove it away. He then called us periodically to ask if we had any new questions. We are loving this car! (a 2012 Accent) Just completed a 2600 mile road trip and we consistently got OVER 40 mpg on highways at 70 mph, with AC on, and fully loaded with 2 adults and luggage. Anyone looking for a Hyundai should visit Towne Hyundai and ask for A.R. They also have great coffee. More

This was a first for me... shopping for a used vehicle, trading in my car, negotiating a deal, solo. A.R. was MORE than helpful ~ he listened to what my needs and concerns were. He was extremely knowl trading in my car, negotiating a deal, solo. A.R. was MORE than helpful ~ he listened to what my needs and concerns were. He was extremely knowledgeable about the particular car I came in to buy - the Sante Fe SUV. I never felt pressured to buy something I didn't want. The process did take a while , from beginning to end, to complete the process, but I expected it would. ... it was a very busy summer Saturday afternoon! I love my "new" car and would highly recommend the Towne Hyundai dealership, and A.R. to help you with your purchase! More

This dealership is the last stop after a row of dealerships but should have been my first. After shopping at Honda, Kia and Nissan first, I expected Hyundai to be the friendliest dealership judgin dealerships but should have been my first. After shopping at Honda, Kia and Nissan first, I expected Hyundai to be the friendliest dealership judging by their great commercials. Boy was I wrong. Towne Hyundai was a mad house and the first thing my salesperson asked before ever telling me his name was "are you buying a car today?". From what I saw of the dealership, no one was treated well. To add insult to injury with all the comotion in that place I saw one manager in the center glass office practicing his golf swings (while watching his reflection), kicking his feet up on the desk and either texting or playing video games while customers were waiting. Some people said they were waiting upwards of 6 hours before taking home their new cars but judging by their one manager that looked like the highest ranking person in the dealer you would never know everyone else was miserable. Perhaps my money was no good there or maybe I should have complmented the golf swings & Ms. Pacman game skills the manager there was practicing to be taken seriously!?! I loved the car and bought it at Hackettstown Hyundai from a guy named Dean who was much more concerned with getting me the right car than what he looked like in a mirror swinging a golf club like I saw at Towne. Hackettstown also didn't charge me an extra 2000 DOLLARS like Towne tried to charge me for absolutely nothing other than the "car is hard to get". More

Thus far my experience with the dealership has been positive. They located a car that met my specific requirements and delivered in the promised timeframe. The price we discussed was the price I ultima positive. They located a car that met my specific requirements and delivered in the promised timeframe. The price we discussed was the price I ultimately paid with no last minute surprises. My only negative experience was having to wait over three hours to pick up the car even though I had made arrangement to pick it up on the date and at the time the dealer suggested. They were, however, apologetic and compensated me for my time by providing an additional year of free service. Javier and Eddie were great to work with and I would not hesitate to recommend them to a friend or family member. More

If you want a headache while, during and after you purchase a vehicle this is def the dealership you want to visit! THEY ARE BY FAR THE WORST PEOPLE I HAVE EVER DEALT WITH!!! My family purchased tw purchase a vehicle this is def the dealership you want to visit! THEY ARE BY FAR THE WORST PEOPLE I HAVE EVER DEALT WITH!!! My family purchased two cars from them, and the last words I heard from the customer relationship manager was "Soliman the General Manager doesnt want to deal with you anymore because he knows youll never buy from us again, and I was the last person willing to help but i dont care anymore because your saying youll never buy from us again" and then he hung up. (the reason: they took our car in to fix a one inch scratch 7 days later they return it with the whole bumper scratched up) when i call to get situation straightened out all they do is lie, when they finally reassure me theyll take care of it, i get the car back 4 days later with the same problem they didnt do anything!!! took the car messed it up and now wont fix it.... NICE WAY TO TREAT SOMEONE THAT PURCHASED TWO VEHICLES a bunch of no good thiefs work here, DO NOT PURCHASE A CAR FROM HERE I GUARANTEE YOULL REGRET IT!!!!!!!! More