Town Hyundai Service Department – Absolutely Awful Experience Do not take your car to Town Hyundai’s service department. From start to finish, our experience was appalling. Andrew and Emily were consistently disrespectful, unprofessional, and uninformed. My car was part of the Hyundai white paint recall. We received a letter confirming the paint warranty was extended through December 31, 2025. When I called ahead, Emily assured me no appointment was needed, the process would take 10 minutes, and they were open until 5:00 PM. We arrived at 4:30 PM, only to be told by Emily that they wouldn’t take the pictures or file the claim, claiming the warranty had expired. Even after showing her the official letter, she continued to argue. Andrew then stepped in and was even more rude and aggressive. He berated me to the point I had to call someone for support. When that person tried to explain the situation to Andrew over the phone, he yelled at her and handed the phone back to me saying, “You need to get her under control.” This is apparently Town Hyundai’s idea of customer service. Eventually, they did take the pictures. Weeks later, they called to schedule the repaint. Andrew falsely claimed we couldn’t get a loaner unless we paid out of pocket, which Hyundai corporate later confirmed was incorrect. Fortunately, we didn’t need one. When we picked up the car, it was shocking. The paint job left paint on the sunroof and back window, the trunk was full of garbage, the tire light was on, and the car now makes a horrible squeaking sound. We had explicitly told them not to replace the filters, yet they did—and charged us for both the parts and labor, despite Andrew saying labor would be waived. When I confronted Andrew, his response was: “You got a $5000 paint job for nothing and we did your car when no one else would, so you should be happy.” No, Andrew—Hyundai issued a recall because their paint was defective. They were correcting their mistake, not doing me a favor. I’ve since contacted Hyundai corporate and have been assigned a case manager. I will not let this go until my car is properly fixed. Avoid Town Hyundai’s service department at all costs. If you must go and encounter Andrew, ask for someone else immediately.

I want to update my previous review because my experience with Towne Hyundai has completely turned around thanks to Jay Hakim. After a rough start in the past, Jay truly went above and beyond this time to make sure I left as a satisfied customer. He worked with me every step of the way to get the best deal possible, listened to my concerns, and made sure I felt heard and valued. The process was smooth, respectful, and professional from start to finish. I really appreciate the time and effort he put into making things right, and I can honestly say I’m thankful for his help. If you’re looking for someone who genuinely cares about getting you the right deal and making sure you have a positive experience, ask for Jay Hakim. He completely changed my perspective, and I’m glad I gave Towne Hyundai another chance.

Sales is great as you would expect. Based on multiple experiences, service is a nightmare to get an appointment when you actually need it. The business process within their service department is broken. I had loyalty towards them but not anymore after 3 attempts at different points in time to get an appointment, when I needed it most. I'd rather go to a more consistent and reliable local garage. The service department itself is good once you are the lucky recipient of the coveted appointment.

My wife and I have purchased or leased several cars here now. The process has been a pleasure. We recently leased a car for our daughters and worked with Hunter. He was accommodating, personable and professional. I hope to work with him again in the future. Wonderful experience!

A huge Thank you to Joe Ippolito and his team! They are amazing and go above and beyond. I leased my 4th Sonata today and they made the whole process stress-free. They are so kind and give top notch Customer Service.

Avoid this place and buying a Hyundai at all costs due to the class action lawsuit for their engine failing. One of the most unethical service departments out there. My car has been consuming ALL THE ENGINE OIL ONLY after 700 miles so I brought it in for oil consumption tests. First they overcharged me twice for services but thankfully I had my calls recorded and they contained to ignore my calls and texts. Then Terry refuses services for the car repairs and process to say "Keeping like this or you can take the car elsewhere for service". This was reported to the dealership manager. But then I brought it my car for the second oil consumption test and they refused to top off the oil and the service manager Erine goes on to say "I don't want to speak with him, he is just playing games" the proceeds to assault me by putting his hands on me and pushes me out the door while refusing service. Then they refuse to issue the check for the refund and stating to never come back to this dealership given I have reports them to Corporate for their 4 instances of unethical practices and negligence.