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Town and Country Toyota
Charlotte, NC
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1,120 Reviews of Town and Country Toyota
cheating dealer I went to this dealer for toyota camry se 2018 with convenience package, they given me quotation for 22300 out the door (i have the quote with me), la I went to this dealer for toyota camry se 2018 with convenience package, they given me quotation for 22300 out the door (i have the quote with me), later we asked to go with sun roof, they said 1000 more, as i am the student i will get 750 back from toyota, yesterday i went to dealer for delivery yesterday he changed his voice and saying i quotation is with student discount, please don't consider this cheating dealer More
Great Car Buying experience Town and Country Toyota was great from the first moment I walked in everyone was friendly and welcoming. I went there looking for a car for my sister Town and Country Toyota was great from the first moment I walked in everyone was friendly and welcoming. I went there looking for a car for my sister and meet the first Sells Man Mo and he was very Nice and gave us great information. I called back the next day and was Referred to Rodney. He was great with product knowledge about the Toyota fleet and gave me a great experience with getting me into the right vehicle. I will definitely recommend my friends to come to Town and Country Toyota and I Am excited to come back for another great experience. More
No call backs or messages I have a new 4 runner and all maintenance has been done by town and country Toyota. Oil change and tire rotation. I noticed in my glove compartment th I have a new 4 runner and all maintenance has been done by town and country Toyota. Oil change and tire rotation. I noticed in my glove compartment that my security bolt was missing. So if I get a flat I can’t change my tire. I called 5 times asking for the maintenance supervisor and people in charge to get a new bolt and I received no messages or any communication. I can’t believe I don’t even deserve a call back. What terrible costumer service. They really don’t care at all if I break down on the side of the road and can’t change my tire and leaves my family stranded. More
To many stops The people you deal with online aren’t even located there. People want to talk to someone there...doesn’t make sense to me. It want a good experience. The people you deal with online aren’t even located there. People want to talk to someone there...doesn’t make sense to me. It want a good experience. More
Battery dying My car would not turn over when I tried it in the morning! I got a jump and went to work, called Toyota and they fit me in. While the car was being My car would not turn over when I tried it in the morning! I got a jump and went to work, called Toyota and they fit me in. While the car was being serviced they did the 25,000 mile check ran it through the car wash and before I knew it they were done.. Quick, friendly and efficient service. More
Love the service tech If you have to have service at toyota ask for Brandon Chestnut. He will go out of his way to make sure you are satisfied. He listened he never make ex If you have to have service at toyota ask for Brandon Chestnut. He will go out of his way to make sure you are satisfied. He listened he never make excuses and is pleasant to work with. My husband and I love his services thanks Brandon for being consistent with your services. More
Great Service Great service, nice waiting area with popcorn and wifi and a lot of seating. Even a kids area. Pretty accurate on how long it takes to complete. Ca Great service, nice waiting area with popcorn and wifi and a lot of seating. Even a kids area. Pretty accurate on how long it takes to complete. Car service to and from where you want to go if you don't want to wait. Great people on staff in the service area...especially Chris! He's the best!!! More
Treated like a queen I got the appointment for the same day I called. When Arrived the check in was quick. The offered me a ride to where I needed it. I forgot my phone an I got the appointment for the same day I called. When Arrived the check in was quick. The offered me a ride to where I needed it. I forgot my phone and Josette, the shuttle driver, drove back to get my phone. I did not have to step out of the car because she went in and got it for me. When my car was ready, the shuttle came to pick me up. My car was washed and the check out was quick, too. I had the chance to use their rest room and see the waiting area and they were clean; they even have a special area designed for the little ones. I will be coming back, for sure. More
Thieves!! Stay away from Trevor in the service deopartment!! Dealership worked on car before heading on vacation. Car broke down 3 hours into trip, Had towed to independent garage and we discovered the bolts wer Dealership worked on car before heading on vacation. Car broke down 3 hours into trip, Had towed to independent garage and we discovered the bolts were never tightened up on the power steering bracket. To make things worse Trevor paid the independent garage with a credit card so we could leave then he reported the bill as fraud on the credit card statement so the independent garage was left holding the cost to repair the Toyota service departments screw up. WHAT A BUNCH OF RUTHLESS THIEVES!! Thank god for honest independent garages! Never trust this Toyota Dealership... More
Beware of internet sales . I reached out to the dealership about a vehicle that was advertised online. The representative I spoke with was friendly and anxious to schedule a . I reached out to the dealership about a vehicle that was advertised online. The representative I spoke with was friendly and anxious to schedule an appointment for me to come in and look at the vehicle. The day before my scheduled appointment the representative contacted me to let me know that the vehicle was not available but would contact me if this changed. No problem with this scenario as he saved me a trip to the dealership and i appreciated the follow up. I spoke to the same representative two days later and was told the vehicle was available which was a complete LIE as the vehicle had been sold the day before. I spoke to the internet sales manager who was apologetic about the situation and indicated that they were working with the representative which leads me to believe this is not the first time this scenario has happened. This was my first experience dealing with Town and Country and I would caution anyone considering dealing with Internet sales group to confirm multiple times before making the trip to the dealership. Not a great first impression for a new customer. More