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Town and Country Toyota
Charlotte, NC
1,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,132 Reviews of Town and Country Toyota
June 25, 2022
Service department is awful. Service advisor and service manager were dismissive and I had an appointment and my cars under factory warranty. Both men refused to take my car to a Service advisor and service manager were dismissive and I had an appointment and my cars under factory warranty. Both men refused to take my car to an actually tech to look at my car. Not sure if it's sexism or them trying to avoid warranty claim. Pass and go to another dealership for work. This places a joke. More
by Funnyface
Employees Worked With
Eddie Sloot & service advisor
June 17, 2022
I would not give them any stars. They are charging customers upwards of $6000.00 due to global shortages. They asked me to pay $4000 on top of the MSRP alone and called it market adj They are charging customers upwards of $6000.00 due to global shortages. They asked me to pay $4000 on top of the MSRP alone and called it market adjustment. Go to another Toyota dealer. More
by profmanish
Employees Worked With
Jose
September 12, 2021
If I could give no stars, I would..I worked with both If I could give no stars, I would.. I worked with both Angel and Jose. Honestly, this was the worst experience I have ever had, I strongly recommen If I could give no stars, I would.. I worked with both Angel and Jose. Honestly, this was the worst experience I have ever had, I strongly recommend anyone that considers purchasing a car here to look elsewhere. After agreeing on the numbers and placing a deposit with Angel, the professionalism went down hill. From asking for updated receipts, quotes on cross bars, transit estimations, it all was terrible. Angel because unresponsive through texts, I would call and leave messages that would go unresolved. Even going into the location did nothing. It was like they got my money and just stopped. I spoke with Jose over my concerns, he kept talking over me. He repeatedly stated that he spoke to my husband in person, even after correcting him several times he kept calling my boyfriend my husband. I even told him that I am a military widow and that my husband was deceased, but that didn’t seem to matter or even change him from referring to my boyfriend as my husband. The date on pickup got pushed from Friday to Monday to Tuesday to Wednesday to Thursday. I called them on Wednesday to see if pickup was still set for Thursday and was told someone would call me.. no one did.. so I called back, same thing. Until I called and spoke with someone that told me the ETA was now showing NA, how they managed to lose a vehicle I will never know. Awkwardly enough, another dealership, that I didn’t even purchase the vehicle from was providing me with more updates than my sales person. It nothing else you’ve read tells you to go with another dealership, that should. Jose, the manager, does not know how important it is to communicate with his customers or his own employees, therefore it’s just a trickle down effect of horrible communication. On top of all that I had to call 4 times just to attempt to get my deposit removed. Please save yourself the hassle and just go to another dealership. Cars are hard enough to get with the chip shortage alone, you don’t need to purchase one from someone who refuses to provide updates. They’ll constantly blame the issue on the chip shortage but that doesn’t change lack of communication. As someone who works in logistics, customers respond better when they are provided updates. Best of luck in your car search! More
by Emily.e
Employees Worked With
Angel, Jose
September 02, 2021
Absolutely a great experience dealing with my salesman Tristan very professional and went above and beyond putting us in our 2021 4 Runner Nightshade. Wonderful experience with Shan the sales manager gett Tristan very professional and went above and beyond putting us in our 2021 4 Runner Nightshade. Wonderful experience with Shan the sales manager getting the finance needs done. I highly recommend this dealership for all of your needs. Update I bought another 4Runner from T&CT on Monday 8-30-21 I cannot say enough about Shan and Tristan putting us in the TRD Off road as a business owner it’s a pleasure to deal with such professionalism and they go above and beyond to make the deal work to what you have requested. I would also like to say it was a pleasure working with Brittany the finance Manager she was extremely professional and one of the nicest people I have encountered during numerous purchase processes and made everything smooth and easy! Town and Country Toyota will always have our business personally and for our companies. Thank you The Akins Family More
by Sd
Employees Worked With
Tristan, Brittany, Shan
April 19, 2021
Our salesman was grumpy, rude, unfriendly, condescending and disrespectful. Yep, I think that covers it. Never attempted to get to know us. When we questioned the value that our trade came back at compared and disrespectful. Yep, I think that covers it. Never attempted to get to know us. When we questioned the value that our trade came back at compared to Kelly Blue book, he told us that no one uses the Kelly Blue book to value cars anymore. (I guess, we’re dumb.) He said that their system is the gold standard and the value that comes back, (34k), is what it is and is the highest we would be able to get. Of course the price of the Avalon was no haggle so we had no deal. He was very unhappy once he realized that. Lucky for us, at Randy Marion GMC, Chevrolet, Cadillac we found a 2020 Avalon with 3,000 miles, for the same price. They gave us $37,500 for my trade in and we had an amazing sales associate. Guess we came out on top after all. Moral of the story, I would definitely not recommend T&C Toyota. More
by srevett72
Employees Worked With
Koob
March 26, 2021
EXTREMELY rude and unprofessional... I just stopped in to ask info about buying out the lease my father owns and even with the car in hand and my license info they act like they cant even give me any info on ask info about buying out the lease my father owns and even with the car in hand and my license info they act like they cant even give me any info on the car or even general info about the cars .. you are car salesboy not HIPPA... I WILL NEVER BRING MY CAR BACK HERE with how they just acted, guess this is the universe telling me go buy a Tesla... my cars in the service center right now and as soon as it’s out I’m headed to Tesla (which is the same price as these Camry when you include the $200 a month in gas you’ll be paying😂) extremely disappointed this place is officially a BUST More
by Jackson Miller
Employees Worked With
Theo Ezanidis
February 18, 2021
This was possibly the worst car buying experience I've ever had, and maybe even the worst I've heard of. The actual purchasing of the vehicle was easy. After my wife and I bought the car and headed out of ever had, and maybe even the worst I've heard of. The actual purchasing of the vehicle was easy. After my wife and I bought the car and headed out of town for Christmas they call me and say we need to come back and sign a paper that they forgot about. I rush home from my vacation to do this before 12 on New Year's Day as they requested. This happens 4 more times (typo on the paperwork, they forgot to send the paperwork to the DMV and lost it, forgot to get me to sign something again). All total my wife and I went up there 9 times; not to mention I have to leave work each time I go up there. Luckily it was only a 20 minute drive from our house. The 30 day plate expired and I still didn't have my permanent plate so I called up there and no one answered the phone so I drove up there again. Turns out about 2 weeks prior they sent the paperwork in and it had the wrong mileage on it so the DMV rejected it, but did anyone call us and let us know so we could come up and re-sign paperwork so I could actually drive the car I just bought? No. I had to play detective and run around their dealership to get the answers I need (seriously, not even the receptionist picks up the phone). Finally, the paperwork actually gets turned in to the DMV and tag gets shipped. Tag gets lost and I have to send my wife to the DMV for 2 hours to get a new tag issued because the dealership tells us our only option is to report the tag as stolen and get another one, "good luck". This of course negating the $55 I paid them to take care of the tag for me. 45 days later I actually had a permanent tag no thanks to the dealership. I do have to mention that Jack in the used car department went above and beyond to help me sort this out after our 9th visit to the dealership. Gave me his personal cell after telling him that no one was answering the phone in their dealership and filled up our car twice for us. He was the only person from the dealership to actually apologize about the experience we had. If you want an easy experience, don't go here. Amilcar, the salesman who sold us the car was also as helpful as he could be but there was only so much he could do. More
by jmalexander96
Employees Worked With
Jack, Amilcar
January 22, 2021
DeForrest did a great job, very knowledgeable and took his time answering my questions. Car was ready as promised and the dealership honored the quoted sales price. Very easy to work with. his time answering my questions. Car was ready as promised and the dealership honored the quoted sales price. Very easy to work with. More
by PB
Employees Worked With
DeForrest
January 07, 2021
Just purchased a 2017 Corolla in December 2020. Had it for about a week and got a code for tire pressure. Took it to AAA. All four tires were out of balance. Got a second code and took it to the mechanic. for about a week and got a code for tire pressure. Took it to AAA. All four tires were out of balance. Got a second code and took it to the mechanic. This time it is for a the Evaporator Emission System. The diagnostic was $110.68 and the repair estimate is $689. Do these people check the car before they sell it? More
by Not happy
Employees Worked With
Do not remember
