Town and Country Toyota

Very positive experience. All of questions and concerns were addressed. I would refer family and friends to this dealership. All of questions and concerns were addressed. I would refer family and friends to this dealership. More

Excellent staff with smiling hospitality, especially Mr Koob super friendly & knowledgeable. Absolute recommend for everyone Koob super friendly & knowledgeable. Absolute recommend for everyone More

Great staff very friendly. I was greeted as soon as I arrived. The jeep I inquired about from the website was still available. It was a busy day at the dealership. I retu I was greeted as soon as I arrived. The jeep I inquired about from the website was still available. It was a busy day at the dealership. I returned later to complete the purchase and pickup the jeep. The Jeep was cleaned and ready as promised More

Assistant service manager was visibly ill with bloodshot eyes, runny nose, sneezing, and coughing. Transmitted Covid to me. Terrible experience. If you are sick, don’t go to your job that requires you eyes, runny nose, sneezing, and coughing. Transmitted Covid to me. Terrible experience. If you are sick, don’t go to your job that requires you to interact with people. Stay home. Went to get car serviced, not to get Covid. More

Very unsatisfied. My son lives in Charlotte and I live in Winston-Salem. His 4Runner A/C wasn't working correctly (working intermittently). He took it to a shop and th My son lives in Charlotte and I live in Winston-Salem. His 4Runner A/C wasn't working correctly (working intermittently). He took it to a shop and they told him what they thought was wrong. They thought he could find the part in a junkyard so he took a picture of the relay box to see if I could find one here in Winston-Salem. However, I decided it might be better to take it to Town and Country, a dealer there. He didn't want to do so because he had heard bad things about them from friends. But in my infinite wisdom, I said it would be best to take it there. When the vehicle was "ready", my son went to pick it up and had to pay $750 to get it back even though the A/C now didn't work at all. Town and Country said he needed a new compressor plus about $6,000 more work and that they had put a relay in the relay box. So, I had my son bring it back to Winston-Salem and I took it to someone I trusted and use here. They looked at the relay box and said all of the relays were original - I took another picture. They asked me what Town and Country had done, I told them and they laughed. They also laughed at all of the recommended work and went over their suggestions with me, showing me everything that was on the car, Car was all fine and was in great shape. They showed me the schematic of the relay box, ordered the correct relay and put it in. I took pictures of where the new relay was installed and saved the old relay - the repair was less than $100. Afterwards, I called Town and Country and explained everything. They told me to send a text with pictures and what happened. I did. I waited and then called the guy and left messages 6 times over 3 weeks and no one ever called back. I even stated that I thought a good compromise might be to give me half of the money back in case there was some misunderstanding or the mechanic was new and made a mistake. Never heard anything. I'm doing a dispute with the credit card company, and Town and Country responded that my son had left happy with the service and they had fixed the car by replacing the relay. How could that be if Town and Country said they didn't fix it, recommended $6,000 more work to be done, and I turned around and took it elsewhere? How is that a satisfied customer? Wow, I'd hate to have been a unsatisfied customer - can you imagine. But, I will continue the process. I hate putting the name of the service advisor on here because I'm sure the process of not responding to me wasn't under his control and I blame the higher ups, not him. But this review requires me to put a name. More

This is a follow-up to my March 15 2023 review. The dealership said I needed a new water pump. Over six months later and thousands of miles my water pump is still perfect. Dealership looked at it s The dealership said I needed a new water pump. Over six months later and thousands of miles my water pump is still perfect. Dealership looked at it said no leaking. Also Town & Country recommended I get new spark plugs at like 60 some thousand miles and my Toyota dealer says not until 110,000 miles so if you’re from out of town don’t go to this dealership. More

Great staff, super friendly and knowledgeable and gave me no xx. Absolutely recommend you to buy a car with them if your in the market! no xx. Absolutely recommend you to buy a car with them if your in the market! More

We were very satisfied with the experience at TCT (Town and Country Toyota) The entire staff was excellent - very professional and pleasant - the entire process went very smoothly. It was our second time and Country Toyota) The entire staff was excellent - very professional and pleasant - the entire process went very smoothly. It was our second time working with TCT. We would Lease or buy another vehicle there again. Thanks aging for the great experience. Jeff Dancy was fantastic to work with - we appreciate it! Thank you!! More

That was a very good experience at the Town and Country Toyota in South Boulevard Charlotte NC, they are the best team ever helping me, thanks again for the great service Toyota in South Boulevard Charlotte NC, they are the best team ever helping me, thanks again for the great service More

I recently had the unfortunate experience of dealing with Town and Country Toyota in Charlotte, and I must say, Their customer service was shockingly poor, and their technicians were equally incompetent. O Town and Country Toyota in Charlotte, and I must say, Their customer service was shockingly poor, and their technicians were equally incompetent. Overly inflated repairs pricing to my vehicle that was not need it. I should’ve never purchase my vehicle from there. It started out wrong with a sales associate, who acted like he didn’t have time for me or my wife. Wanted to hurry us through a test drive. Overall, my experience with Town and Country Toyota in Charlotte was a complete disaster. From their unprofessional and lying customer service to their incompetent technicians, I would strongly advise against seeking their assistance. Save yourself the frustration and potential fraud seek service elsewhere. More