Town and Country Toyota

Took 4Runner in for oil change and service manager called me to let me know I needed a new water pump and because of the bad pump I would also need a new timing belt. I informed this person that they're dea me to let me know I needed a new water pump and because of the bad pump I would also need a new timing belt. I informed this person that they're dealership put a new water pump and timing belt on it the previous year. He checked their records and told me I had a 1 year warrantee but that I was about 4 or 5 weeks over that date. He said even though it was EXTREMLY rare for a water pump to go out so quickly they would just not work with me on the repair cost. I would have to pay to have all the same repairs done all over again just barely over one year and 10,000 miles since they did them before. I then wrote the customer serivce person an e-mail and instead of getting a responce back from him I got a call from a salesman saying he was responding to my e-mail regarding my interest in buying a new car. I told him my e-mail had nothing to do with buying a new car but rather my problems with their service. The salesman then told me that e-mails sent to the customer service rep are just forward to a salesman and they don't actually read the letters. They just assume your writing for information about a new car. He told me he would tell the customer service rep about it and have him call me. Guess what. I never heard from them. Nice way to treat a customer that has been having work done there since they opened their doors. I have since taken my business to Lake Norman Toyota and tell everyone I know to do the same. I'm more upset that their customer service is non-existent than I am about their repairs and parts only lasting one year and 10,000 miles. More