Town and Country Toyota

I strongly don't recommand anyone to go this dealer. I am sure you will find better services elsewhere. The sales people have very little knowledge on the car. They cannot even tell the difference between a sure you will find better services elsewhere. The sales people have very little knowledge on the car. They cannot even tell the difference between a steel wheel and a alloy wheel. When it comes to price, don't expect them to give you a good deal. You are better off by calling them to do a price match before you even go there. The manager is kinna rude too, be aware. More

Took 4Runner in for oil change and service manager called me to let me know I needed a new water pump and because of the bad pump I would also need a new timing belt. I informed this person that they're dea me to let me know I needed a new water pump and because of the bad pump I would also need a new timing belt. I informed this person that they're dealership put a new water pump and timing belt on it the previous year. He checked their records and told me I had a 1 year warrantee but that I was about 4 or 5 weeks over that date. He said even though it was EXTREMLY rare for a water pump to go out so quickly they would just not work with me on the repair cost. I would have to pay to have all the same repairs done all over again just barely over one year and 10,000 miles since they did them before. I then wrote the customer serivce person an e-mail and instead of getting a responce back from him I got a call from a salesman saying he was responding to my e-mail regarding my interest in buying a new car. I told him my e-mail had nothing to do with buying a new car but rather my problems with their service. The salesman then told me that e-mails sent to the customer service rep are just forward to a salesman and they don't actually read the letters. They just assume your writing for information about a new car. He told me he would tell the customer service rep about it and have him call me. Guess what. I never heard from them. Nice way to treat a customer that has been having work done there since they opened their doors. I have since taken my business to Lake Norman Toyota and tell everyone I know to do the same. I'm more upset that their customer service is non-existent than I am about their repairs and parts only lasting one year and 10,000 miles. More