Town and Country Toyota

I have already recommended this dealer and my sister/nephew have bought a new vehicle from Town and Country within the last few months. My Tundra is exclusvely serviced by T and C. I continue t sister/nephew have bought a new vehicle from Town and Country within the last few months. My Tundra is exclusvely serviced by T and C. I continue this because of the superior service and follow up. I wish every car buying experience was like this because my history with other dealerships have been similar to root canal. More

I used to get my car serviced there and that was fine although their waiting room tends to be a bit on the dirty side. I went there one day to get my truck's oil changed and they said they were too busy although their waiting room tends to be a bit on the dirty side. I went there one day to get my truck's oil changed and they said they were too busy (it was early in the day) and couldn't take me. I told them I was there for the oil change, but really in the market to buy a new car and wanted to go to the showroom. They couldn't care less. I turned around and did go to the showroom, but what a bad experience. The salesman was inexperienced. I knew more about the car than he did. The Sales Manager was TERRIBLE. He was in a hurry and had terrible customer service manners. The car I wanted wasn't available locally and he did not do anything to work with me to get one from a different area. They were more interested in my used truck than selling me a car. I wouldn't buy a car from them for nothing and will no longer get my car serviced there. I went to Rock Hill and got the truck I wanted at a great price and with nothing but friendliness. What a waste of my time they were. More

I went with my daughter last saturday to look at purchasing a new or used vehicle. She communicated on friday by email throught the email locater and then had phone discussions with a person who sa purchasing a new or used vehicle. She communicated on friday by email throught the email locater and then had phone discussions with a person who said they had a particular model available (2010 Rav4) and gave the price but said it was flexible. When we arrived we were met by a sales person and told him we were there to look at the 2010 Rav4 we were told was available. He responde they haven't had a 2010 for several months. He did go inside and look it up and said none in the South East available. He said the people she emailed and talked with are off site and don't always have current data in their system. I told him we were extremely disappointed and sounded like the old bait and switch tactic. He said he remember that term as he was as old as I was. I said we were very disappointed - he responded he was sorry and returned to the show room. No attempt was made to see if we were intersted in another car. We immediately left and went to another dealership and bought a new car. More

Haley DeCamp is GREAT!!! She is THE REASON why I even considered your dealership. There are 2 -- 3 Toyota dealerships closer to my home than yours, but Haley's help, friendliness & information is WHY I considered your dealership. There are 2 -- 3 Toyota dealerships closer to my home than yours, but Haley's help, friendliness & information is WHY I came to your dealership. Angel & Sean made the buying process easy. They followed through on the pricing, options etc. which Haley provided before I arrived at the dealership. Angel gave me the card of an assistant service advisor to contact with any service related questions or concerns. In all honesty, I have contacted that service advisor via email, voicemail & phone. Each time I have had to followup myself to reach him. I have not been very successful in getting a response when sending emails or leaving voicemails. I left voicemails for 2 days in a row & then had to call back on the 3rd day, reached someone else who finally put me in touch with him. So far this has been the only negative experience with my buying and follow up experience. I have an appointment for what I think will be a very minor body hardware adjustment. I hope the service visit will be quicker than my attempts to reach my assigned assistant service advisor. More

Prices were great and everyone is very friendly. The problem is that follow-ups are no handled well. I was promised an iPod for being given incorrect information about my vehicle. I've followed up num problem is that follow-ups are no handled well. I was promised an iPod for being given incorrect information about my vehicle. I've followed up numerous times, but I keep getting the run-around. Three months later, no iPod. No one likes when promises aren't kept. More

I went in to get a bad part fixed which they had installed several years before, still under warranty I believed. They made me wait almost three hours (unbelievable) without an update before telling installed several years before, still under warranty I believed. They made me wait almost three hours (unbelievable) without an update before telling me they had no record of the part's warranty, a cheap aftermarket part apparently, and would not cover it. They offered to install another cheap aftermarket part, but I declined, after which they made me wait almost another hour just to drive my car out. Actually, I gave up after waiting and ended up getting it myself. While it was probably the original service rep (who installed the part) that dealt with me wrongly, I felt Town & Country should have stood by what he promised me. While they were all smiles on this visit, I felt they were rude in how unnecessarily long they made me wait. I left extremely upset and unsatisfied. More

I live a long way away from this dealer, so I called first to ask if a very particular car was in stock. I was put on hold, giving the illusion that they checked, then told yes, absolutely, come on ove first to ask if a very particular car was in stock. I was put on hold, giving the illusion that they checked, then told yes, absolutely, come on over. I immediately drove over 50 miles(each way), and was greeted by a salesman who told me the car I called about was sold yesterday, but would I like to look at some of these other more expensive ones. Incompetence or Bait and Switch? Either way, you don't want a relationship with this dealer. More

I strongly don't recommand anyone to go this dealer. I am sure you will find better services elsewhere. The sales people have very little knowledge on the car. They cannot even tell the difference between a sure you will find better services elsewhere. The sales people have very little knowledge on the car. They cannot even tell the difference between a steel wheel and a alloy wheel. When it comes to price, don't expect them to give you a good deal. You are better off by calling them to do a price match before you even go there. The manager is kinna rude too, be aware. More

Took 4Runner in for oil change and service manager called me to let me know I needed a new water pump and because of the bad pump I would also need a new timing belt. I informed this person that they're dea me to let me know I needed a new water pump and because of the bad pump I would also need a new timing belt. I informed this person that they're dealership put a new water pump and timing belt on it the previous year. He checked their records and told me I had a 1 year warrantee but that I was about 4 or 5 weeks over that date. He said even though it was EXTREMLY rare for a water pump to go out so quickly they would just not work with me on the repair cost. I would have to pay to have all the same repairs done all over again just barely over one year and 10,000 miles since they did them before. I then wrote the customer serivce person an e-mail and instead of getting a responce back from him I got a call from a salesman saying he was responding to my e-mail regarding my interest in buying a new car. I told him my e-mail had nothing to do with buying a new car but rather my problems with their service. The salesman then told me that e-mails sent to the customer service rep are just forward to a salesman and they don't actually read the letters. They just assume your writing for information about a new car. He told me he would tell the customer service rep about it and have him call me. Guess what. I never heard from them. Nice way to treat a customer that has been having work done there since they opened their doors. I have since taken my business to Lake Norman Toyota and tell everyone I know to do the same. I'm more upset that their customer service is non-existent than I am about their repairs and parts only lasting one year and 10,000 miles. More