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Town and Country Toyota
Charlotte, NC
1,132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,132 Reviews of Town and Country Toyota
March 27, 2015
Avoid them - particularly servicing - sales just average Bought a Camry Hybrid in 2006 - first year when they came out. Bought a service contract for 750 that will give all oil changes upto 75K or 6 year an Bought a Camry Hybrid in 2006 - first year when they came out. Bought a service contract for 750 that will give all oil changes upto 75K or 6 year and free tires for life (parts only - labor , alignment extras). Sales was ok - nothing great. Servicing whole new ballgame. Simple Oil Change and Tire Rotation took anywhere from 45 minutes 2:30 hours . I must have done at least 12 or 14 or so. Average was at least 1+ hour. Once the warrenty expired - they kept on suggesting some or other fix on the car - I would decline normally. In 2011, I went for regular oil change and they suggested reapir of about $600+ (can not remember what exact part). I declined and took it a local mechanic across the street from my work and he did it for $400 or so using Genuine Toyota parts. Next time I go back for oil change to the dealer , they did "Safety and 100 (fill in the number) POINT INSPECTION" and tell me that I still need the same repiar (cost of $600+). I already got it done outside. Simply, they were not actually checking the car - they were looking at the records. I went back to another outside shop (not the one who fixed it) and they assured me that I do not need the repair as everything looked good. Once I went as my car had a Check VCS system Light come up and they told me estimate of $2700. I called Camry Customer Experience Team in Torrence CA and they told me that it was under newly announced RECALL. I went next day and told them and they did not know about it. Imagine - customer telling them what RECALLs are there. They fixed it under warrenty. They pick you up from a local Metro Line - One hour wait and no one showed up (after 6 or 7 calls to them - every time just stay there we will send someone). Last straw was when HYBRID had a battery error - CHECK HYBRID SYSTEM ERROR - $4500 repair (warrenty was 8 year 100K - I had 93K but 8 years 9 months so out of warrenty) and I declined and tried to learn how long I can drive before reparing (mainly buying another car) and no one had any clue. On top of that it took them 25 minutes after I declined repair and paid $120 to run compter test to bring my car out. Next day I called to ask them for computer TROUBLE CODES and they heard me and put me on hold and after 15 minutes nothing. All this while their sales person showed me all new cars but would not bother to help me with this issue. Once agin I called Torrene CA - Customer Experience Team and they asked me to contact Glenna or Rick at the dealership and ask them to contact regional office for any help with the warrenty or repair. I called and they said they can waive 10% off - never contacted regional office or anything. I called back Customer Exprience Team and let them know. they were very surprised (that they did not contact Regional Office). NEW SALES - LOT OF THEIR CARS are not tinted and few other small things. Not easily noticed but makes the price look cheaper online or in shop - but you will get what you pay for. Generally speaking - AVOID unless you have a family member working there. They are giving Sonic Automative bad name. More
by KD101
Employees Worked With
Bret, Glenna, Luis Lopez
January 12, 2015
Great Experience! I had the best experience at this dealership than any I've ever been to. From the salespeople to the advisors, I would recommend their services to any I had the best experience at this dealership than any I've ever been to. From the salespeople to the advisors, I would recommend their services to anyone. Thank you Town and Country for an easy, friendly, and top notch experience. More
by jada444
Employees Worked With
Tom
October 12, 2014
The best car buying experience ever This was my first purchase at Town & Country Toyota and it was great! DAndre was awesome, very patient, knowledgable, and straight forward. He helped This was my first purchase at Town & Country Toyota and it was great! DAndre was awesome, very patient, knowledgable, and straight forward. He helped me figure it all out... More
by tina v
Employees Worked With
D'Andre
September 16, 2014
DON'T WASTE YOUR TIME HERE! My husband and I purchased 2 vehicles from this dealer. 1. The dealership did not inform me that I needed to pay the tax on the car and bring the rece My husband and I purchased 2 vehicles from this dealer. 1. The dealership did not inform me that I needed to pay the tax on the car and bring the receipt in. (I have purchased SEVERAL cars and this was never an issue.) Needless to say, I drove around for 6 weeks with an expired paper tag. 2. They didn't even bother processing the TRANSFER of tags on my husband's vehicle. So, he had an EXPIRED TAG AND LICENSE. A police man came to our house and took the tag off the truck! He could not drive the vehicle and missed two days of work cleaning up their mess! For our "trouble" they offered a CAR WASH!!! How insulting that they think my husband's time is worth a $10 car wash!!! They are obviously INCOMPETENT and HAVE NO CUSTOMER SERVICE! Be forewarned: don't allow them to waste your time too!!! More
by kd2680
Employees Worked With
Glenna, various "managers"
August 28, 2014
Best First Buyer Experience As a first time buyer not really knowing what to look for I went in not really knowing what to expect and left with the biggest smile knowing I had go As a first time buyer not really knowing what to look for I went in not really knowing what to expect and left with the biggest smile knowing I had gotten the best deal that I could have gotten! GREAT customer service, everyone there is EXTREMELY friendly. I didnt feel pressured into buying a car, and knew they had my best interests at hand. And it was all thanks to Koob! More
by MarenHodgins
Employees Worked With
Koob Vajh
July 29, 2014
Painless Purchase Great Customer Service, very friendly, no pressure at all and I left with my brand new car.. happy. I would definitely come back for more. Thanks Koob Great Customer Service, very friendly, no pressure at all and I left with my brand new car.. happy. I would definitely come back for more. Thanks Koob! More
by jeuchang
Employees Worked With
Koob Vajh
April 13, 2014
New car purchase Great dealership to purchase a car from. The sales staff are great and really make you feel welcome. We will continue to do business here. Great dealership to purchase a car from. The sales staff are great and really make you feel welcome. We will continue to do business here. More
by arbymac
Employees Worked With
Koob
March 27, 2014
So I pulled up to the service area to get my car checked out. I got out of my car, and walked into the garage where there were about 4 employees just walking and talking to each other. I stood there for a c out. I got out of my car, and walked into the garage where there were about 4 employees just walking and talking to each other. I stood there for a couple minutes thinking somebody should at least say SOMETHING to me. Even if they acknowledged me saying that somebody will be right with me. Nothing happened. So I walked inside thinking that I might be in the wrong place. Walking around, looking confused, and I STILL got ignored by about 3 employees inside. It's like I was invisible. So I walked outside again. At this point I was extremely angry that I was not spoken to at all!!! I stood there looking around at all of the employees just talking to each other, and drinking their coffee. Some even walked right by me and didn't say ONE word! I even said "helloooo", and nobody responded. Even though I KNOW they clearly heard me. I was just trying to actually give you guys my money to fix my car. But apparently you guys don't want any service or money coming your way. McDonalds has better service than this place. I will NEVER come back and I advise everybody else to do the same. They will just ignore you. More
by Kara_a
Employees Worked With
N/A
January 02, 2014
I purchased a used vehicle from Town and Country after assurances from the sales person that it had passed a 150 point inspection, and that they stood behind what they sold. I had noted some oil on the b assurances from the sales person that it had passed a 150 point inspection, and that they stood behind what they sold. I had noted some oil on the bottom of the pan, and had them put the car on a lift. A mechanic looked it over and said that it didn't look like the rear main seal, and was likely residue that settled after cleaning the vehicle. After taking delivery, I noticed some oil drops on my driveway and promptly notified the dealer, who told me that they in fact would not stand behind the vehicle. I took the car to a real mechanic, who promptly identified 3 oil leaks, including the rear main seal! More
by KBCharlotte
Employees Worked With
Dustin, Kube
September 19, 2013
Vehicle: 2007 Honda Accord LX, ~76k miles. Date of Vehicle: 2007 Honda Accord LX, ~76k miles. Date of Accident: 08/22/2013 Body shop: Town & Country Toyota Collision Center, Charlotte, NC. Recommende Vehicle: 2007 Honda Accord LX, ~76k miles. Date of Accident: 08/22/2013 Body shop: Town & Country Toyota Collision Center, Charlotte, NC. Recommended by the insurance company. Damage: Rear bumper, Rear passenger side fender and door and rear passenger side wheel (clearly visible as tilted). All the damages were clearly explained to the estimator. Estimate: Next day, 8/23/2013, an estimate of $5,800 was provided. I verified at that point that all damages related to the wheel were also covered. I was told that the damage was marginal to the wheel. The estimator also mentioned that the insurance company has approved repairs up to $9,300. Estimated delivery date: 9/9/2013 Subsequent events: • One week or so before delivery I received a call from the estimator asking if the interior panel of the rear passenger door was damaged before accident. No, given that the impact/damage was clearly visible from outside on the rear passenger door, I expected the estimator to verify the inside as well before providing an estimate. • A couple of days before delivery I again received a call from the estimator stating that they have noticed a damage to the rear passenger wheel and it needs to be fixed and will require a week more to fix and the estimate was now $7,250. • On 9/13/2013, Friday evening, I was told that the car was ready to pick up. Total cost $8,644. $2,844 more than estimate, ~ 50% more than original. After complaining to the manager, I was told that given insurance requirements they are able to only do a visual/cursory appraisal and it is common in collision damages to have final costs significantly higher than original estimate. What is the point of the estimate if it is going to be exceeded by 50%? • After driving the car over the weekend, I noticed that the same wheel was making a loud noise when driven over 35 mph. I took the car back Monday morning and was told they will check and get back. In the evening, I was told that the wheel bearings are damaged and that they are waiting on parts. • After following up a couple of times, finally on 9/19/2013 I have picked up the car. Close to a month after originally submitting the cars to repairs. Final costs $8,858 or $3,058, ~53% above original estimate. • After a million requests, Town and Country provided a trade in value estimate of $5,500 i.e. $3,358 less than the cost to repair. • Over time, over budget and sub-par work. More
by Veersen
Employees Worked With
Justin Demers, Mike the Manager
