Town and Country Toyota

So I pulled up to the service area to get my car checked out. I got out of my car, and walked into the garage where there were about 4 employees just walking and talking to each other. I stood there for a c out. I got out of my car, and walked into the garage where there were about 4 employees just walking and talking to each other. I stood there for a couple minutes thinking somebody should at least say SOMETHING to me. Even if they acknowledged me saying that somebody will be right with me. Nothing happened. So I walked inside thinking that I might be in the wrong place. Walking around, looking confused, and I STILL got ignored by about 3 employees inside. It's like I was invisible. So I walked outside again. At this point I was extremely angry that I was not spoken to at all!!! I stood there looking around at all of the employees just talking to each other, and drinking their coffee. Some even walked right by me and didn't say ONE word! I even said "helloooo", and nobody responded. Even though I KNOW they clearly heard me. I was just trying to actually give you guys my money to fix my car. But apparently you guys don't want any service or money coming your way. McDonalds has better service than this place. I will NEVER come back and I advise everybody else to do the same. They will just ignore you. More

I purchased a used vehicle from Town and Country after assurances from the sales person that it had passed a 150 point inspection, and that they stood behind what they sold. I had noted some oil on the b assurances from the sales person that it had passed a 150 point inspection, and that they stood behind what they sold. I had noted some oil on the bottom of the pan, and had them put the car on a lift. A mechanic looked it over and said that it didn't look like the rear main seal, and was likely residue that settled after cleaning the vehicle. After taking delivery, I noticed some oil drops on my driveway and promptly notified the dealer, who told me that they in fact would not stand behind the vehicle. I took the car to a real mechanic, who promptly identified 3 oil leaks, including the rear main seal! More

Vehicle: 2007 Honda Accord LX, ~76k miles. Date of Vehicle: 2007 Honda Accord LX, ~76k miles. Date of Accident: 08/22/2013 Body shop: Town & Country Toyota Collision Center, Charlotte, NC. Recommende Vehicle: 2007 Honda Accord LX, ~76k miles. Date of Accident: 08/22/2013 Body shop: Town & Country Toyota Collision Center, Charlotte, NC. Recommended by the insurance company. Damage: Rear bumper, Rear passenger side fender and door and rear passenger side wheel (clearly visible as tilted). All the damages were clearly explained to the estimator. Estimate: Next day, 8/23/2013, an estimate of $5,800 was provided. I verified at that point that all damages related to the wheel were also covered. I was told that the damage was marginal to the wheel. The estimator also mentioned that the insurance company has approved repairs up to $9,300. Estimated delivery date: 9/9/2013 Subsequent events: • One week or so before delivery I received a call from the estimator asking if the interior panel of the rear passenger door was damaged before accident. No, given that the impact/damage was clearly visible from outside on the rear passenger door, I expected the estimator to verify the inside as well before providing an estimate. • A couple of days before delivery I again received a call from the estimator stating that they have noticed a damage to the rear passenger wheel and it needs to be fixed and will require a week more to fix and the estimate was now $7,250. • On 9/13/2013, Friday evening, I was told that the car was ready to pick up. Total cost $8,644. $2,844 more than estimate, ~ 50% more than original. After complaining to the manager, I was told that given insurance requirements they are able to only do a visual/cursory appraisal and it is common in collision damages to have final costs significantly higher than original estimate. What is the point of the estimate if it is going to be exceeded by 50%? • After driving the car over the weekend, I noticed that the same wheel was making a loud noise when driven over 35 mph. I took the car back Monday morning and was told they will check and get back. In the evening, I was told that the wheel bearings are damaged and that they are waiting on parts. • After following up a couple of times, finally on 9/19/2013 I have picked up the car. Close to a month after originally submitting the cars to repairs. Final costs $8,858 or $3,058, ~53% above original estimate. • After a million requests, Town and Country provided a trade in value estimate of $5,500 i.e. $3,358 less than the cost to repair. • Over time, over budget and sub-par work. More