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468 Reviews of Town East Ford - Service Center
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February 18, 2015
HORRIBLE SERVICE DEPARTMENT I took in my 2012 F150 because there was a leak. The first time they changed something completely different and still a leak. They thought the 2nd tim I took in my 2012 F150 because there was a leak. The first time they changed something completely different and still a leak. They thought the 2nd time around would work, YET still a leak. The 3rd time they changed the water something or other then charged an additional $700 AND STILL A LEAK. So, now I am out $1300 total, and in there for the FOURTH time to find out that it was a hose and would be finished in 25 minutes. The entire service department is INCOMPETENT and no refund whatsoever!!! You would think Ford would be able to service Ford vehicles, but no. The service manager did nothing. More
by Evonne11880
Employees Worked With
Service manager
December 01, 2013
took truck in for coolant flush. Their technician busted my radiator. They charged me $900+ for something THEY broke! my truck has never had a leak of any kind EVER, until now!! I took my truck in busted my radiator. They charged me $900+ for something THEY broke! my truck has never had a leak of any kind EVER, until now!! I took my truck in for a Pressurized coolant flush. 6.0 diesel. Todd Patti (service adviser) comes to me 20 mins. later and says. the EPA won’t let them do the pressurized test on these trucks because of the amount of coolant in them. I go back and talk to the mechanic and he tells me " we do pressurized test all the time on these trucks. I just couldn’t find the tool we use to do it with!" lie #1. I get my truck home and smell coolant all the way(i figured it was because they had spilled a little pouring it back in.) I look under my truck and see a steady drip. I have never had a leak in my truck before!! I take it back the next a.m. Todd calls me later and says my radiator is split on the bottom! there is no way! it has NEVER LEAKED IN THE PAST! they had me over a barrel now! i HAD to get it replaced per Todd Patti. I smell coolant BAD the whole way home! pop the hood. my radiator is EMPTY w/a huge puddle under my truck!!! drop it off AGAIN the next a.m. Todd never calls me. I have to call him for ANY information during this 3 day ordeal! he States he has a mechanic a technician and HIS boss trying to figure out where the leak is coming from. it take 3 guys 8 hrs. to find out it was leaking from a faulty hose clamp! that the technician installed during the coolant flush!! they NEVER ADMITTED it being their fault and replaced a perfectly good radiator and charged me $900!!!. Keep in mind i have NEVER had a leak in my truck! NEVER until they caused it. More
by jondiffee
Employees Worked With
Todd Patti
May 29, 2013
When in there to cancel the gap insurance on my truck and they left me waiting for several hours.....there prices are higher than any dealer in the metroplex. The only nice person in there is the receptionis they left me waiting for several hours.....there prices are higher than any dealer in the metroplex. The only nice person in there is the receptionist. More
by Mingosix
Employees Worked With
Steve/finance
August 09, 2012
Knowing what part I needed and the MSRP of $266.52 for PN# 6F055 Engine Support Bracket; I was told that my cost was $334.48 plus tax a 20% plus markup over list price because I was a do-it yourself custo PN# 6F055 Engine Support Bracket; I was told that my cost was $334.48 plus tax a 20% plus markup over list price because I was a do-it yourself customer. Having purchased over $500,000 in New Ford vehicles over the past decade; this experience assures me that I will never visit Town East Ford for parts, service, or any vehicle purchase new or used. They apparently feel justified in screwing customers at every available oppportunity. Voiced my dissatisfaction with Anthony, Parts Manager with explanation that "we price as we see fit." More
by gibron01
Employees Worked With
2
March 31, 2012
Service was great, got a loaner car also. Repair only took one day and Mike was able to get the repair covered under warranty. I would definitely recommend Town East Ford for their service, be sure to as took one day and Mike was able to get the repair covered under warranty. I would definitely recommend Town East Ford for their service, be sure to ask for Mike Jones. More
by ck1207
Employees Worked With
Mike Jones
January 29, 2011
I took my car in to get new tires and to check to see if the brakes were ok as they were making noise. I got a great price on the tires and they explained how the tires were rated. My brakes were looked a the brakes were ok as they were making noise. I got a great price on the tires and they explained how the tires were rated. My brakes were looked at and adjusted so that they do not make any noise. The whole time took less than one hour and I am very pleased. More
by Lix9979
Employees Worked With
Service Department
January 06, 2011
Someone crashed into my car right down the road from Town East Ford. My AAA would only tow me so far so i stumbled into their shop, not by choice. But It was a very pleasant surprise. They did great work and East Ford. My AAA would only tow me so far so i stumbled into their shop, not by choice. But It was a very pleasant surprise. They did great work and were very fair with pricing. I would recommend this dealership to anyone looking to have service done to their car. More
by alec43
Employees Worked With
...
December 14, 2010
I was going to write you a letter any way about how pleased I am with my car. It looks almost new. it was polished and even the wheels looked new. The Dent Guy also was perfect. I received great servic pleased I am with my car. It looks almost new. it was polished and even the wheels looked new. The Dent Guy also was perfect. I received great service from a helpful staff. It's hard finding a great service now a days. Keep up the great job I will recommend the dealership highly. Thanks again. More
by Latty
Employees Worked With
Preddy
