Town East Ford - Service Center

Paid over $2000 for brakes and electrical. Returned 5 times for brake rework-still not fixed. Electrical was incomprehensible. They owe me a refund-with no response. Their phone number is good at calling times for brake rework-still not fixed. Electrical was incomprehensible. They owe me a refund-with no response. Their phone number is good at calling and all you hear is music. They call you and put you on hold, then the music stops and the call ends. Nice trick to cover their xxx to say they contacted you. I will never trust this shop again-for nothing. Had to take somewhere else to have fixed. So I paid twice for the repairs. I am blessed that all is fixed and have a overwhelming peace in knowing that. However don't care to be ripped off. More

I Purchased a new car I noticed some things that needed to be addressed such as: First I took off from early for two days I was told my vehicle had a recall so I made arrangement to get a rental which was to be addressed such as: First I took off from early for two days I was told my vehicle had a recall so I made arrangement to get a rental which was false, sunroof had greasy marks on it. I was sent to body shop for the greasy print the guy from body shop stated it was service dept where I needed to go. Secondly my display panel is damaged and the service dept advisor Jonathan Spence Smith has yet notified me of an update of the part it’s been since September before my first payment was due I’m having issues. The service manager stated a salesperson from service would call me to give a discount on accessories I wanted never received a call or email, I spoke with General Manage to assist with my issues he called Ashley customer relation associate to assist and it seems like someone dropped the ball. My Sales person Alex Jimenez called me on my Birthday I ask to do follow up never heard a word back from him either. I will not recommend anyone to this location customer service I thought was not as I expected. Thank you More

They have my car going on 4 weeks now. They keep pushing my "done" day back every week but won't tell me until the day I was supposed to be able to pick it up. I declined a $1,600 service with them during t my "done" day back every week but won't tell me until the day I was supposed to be able to pick it up. I declined a $1,600 service with them during the second week when my car was supposed to be ready the following Monday. Since I have declined the service they keep giving me the run around on my service after already telling me the first week that the warranty was approved and work would begin they said oops we need one last "ok" but took a week to take pictures they needed...was just told today (the car was supposed to be ready today) that it will be another week. I regret ever buying this car from Ford and do not recommend anyone buying from towneast Ford unless your ok with being played with. More

The biggest bunch of liars ever. They definitely live up to the car dealership stereotype. They ha've ruined a 40 year relationship. Never again. up to the car dealership stereotype. They ha've ruined a 40 year relationship. Never again. More

Does not live up to delivery promise Left vehicle on Friday. Service promised response on Monday. Got call on Monday wanting me to purchase new vehicle. Delivery now promised later in Left vehicle on Friday. Service promised response on Monday. Got call on Monday wanting me to purchase new vehicle. Delivery now promised later in week. More

Not customer oriented and the left hand doesn’t know what the right hand is doing. Not truthful, honest, in the sale. Bad business SAD the right hand is doing. Not truthful, honest, in the sale. Bad business SAD More

This service center is a ponzi scheme. Diagnostic fee was $99 over the phone and $149 at the dealer. It was over $600 to replace 6 spark plugs?! I'm in the wrong business. $99 over the phone and $149 at the dealer. It was over $600 to replace 6 spark plugs?! I'm in the wrong business. More

I am updating my review as they have made it. I have a big issue on Friday from American Casualty Insurance that cause Town East Ford not to release my vehicle. I appreciate Town East ford going above and big issue on Friday from American Casualty Insurance that cause Town East Ford not to release my vehicle. I appreciate Town East ford going above and beyond to help me. Kevin and Zack worked hard to have my vehicle ready even though the other insurance have not released full payment the went go get and put me back on my vehicle. More