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Town East Ford - Service Center

Mesquite, TX

4.6
468 Reviews
Call Service Center (972) 584-9140

468 Reviews of Town East Ford - Service Center

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March 23, 2024

I expected a sheet of any issues. Shannon was excellent and she showed she cared More

by jckdelbert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
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Mar 25, 2024 -

Town East Ford responded

Thank you for your review! We appreciate your feedback and we're thrilled to hear that Shannon provided excellent service and showed she cared. Her dedication to customer satisfaction is a valuable asset to our team.

March 23, 2024

After the engine was replaced about 10mts ago the bank 2 cat was toast from the oil consumption on the previous engine so I called Christa at Town East to schedule both cats to be replaced on a Tuesday and More

by 1985THOMASNIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christa Harris
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Mar 25, 2024 -

Town East Ford responded

We're so glad Christa was able to quickly and efficiently schedule the repairs, order the parts, and get you back on the road with a loaner all within a few days. It's fantastic to hear she recommended the additional carbon clean out, and that your truck is now running like new! Her dedication to your satisfaction is a valuable asset to our team. We truly appreciate your kind words about the friendliness and trustworthiness of our mechanics and staff. Knowing you've entrusted us with your vehicle since day one, and will continue to do so, means a lot to us. Thank you for recognizing our commitment to customer satisfaction – it's what drives us every day! We look forward to taking care of your truck for many miles to come.

March 23, 2024

Great They did a great job. I appreciate them. And I'll be back next time More

by lawondasssl
Recommend Dealer
Yes
Employees Worked With
Tyler
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Mar 25, 2024 -

Town East Ford responded

We appreciate the fantastic review! We're thrilled to hear we did a great job for you. It means a lot to us that you'll be back next time – that tells us you truly value our service. Thank you for choosing us!

March 23, 2024

Johnathan, Ray, Eddie and Dallas have really taken excellent care of me made me feel part of town east ford family More

by BYRDSANDRA63
Recommend Dealer
Yes
Employees Worked With
Johnathan
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Mar 25, 2024 -

Town East Ford responded

We're so grateful for your kind words! It means a lot to us that Johnathan, Ray, Eddie, and Dallas made you feel welcome and part of the Town East Ford family. Our team strives to provide excellent care and build relationships with our customers. Hearing that they succeeded is truly rewarding. Thank you for recognizing them by name – we'll be sure to pass on your compliments. We appreciate your loyalty and look forward to seeing you again soon at Town East Ford!

March 22, 2024

Waited a little over two hours but it didn't feel too bad due to Austin's customer service. More

by Guero
Recommend Dealer
Yes
Employees Worked With
Austin Blumer
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Mar 25, 2024 -

Town East Ford responded

We appreciate you taking the time to leave a review! We apologize for the wait time and are always looking for ways to improve efficiency. We're glad Austin's customer service helped make your visit enjoyable.

March 22, 2024

I felt welcomed and cared for! Crista stayed in communication with me about the status of my vehicle with the details of what was being done and etas of the necessary parts that we More

by luckettjonathan
Recommend Dealer
Yes
Employees Worked With
Crista Harris
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Mar 25, 2024 -

Town East Ford responded

We appreciate you taking the time to leave a kind review about Crista! We're happy to hear you felt welcomed and that Crista kept you informed about the status of your vehicle, including details and ETAs for parts. At Town East Ford, clear communication is important to us, and it sounds like Crista exceeded your expectations!

March 22, 2024

Working with Erica Reeves is a plus for your dealership She has been a joy to work with a smile More

by turknettsr.claude
Recommend Dealer
Yes
Employees Worked With
Erica Reeves
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Mar 22, 2024 -

turknettsr.claude responded

Erica Reeves is an asset to your dealership with a smile always on her face

Mar 22, 2024 -

turknettsr.claude responded

Town East Ford services on 03-19-24 was outstanding

Mar 25, 2024 -

Town East Ford responded

Thank you for your kind words about your experience with Erica! We are so happy to hear that she provided you a great experience. We look forward to your next visit!

March 21, 2024

Patricia was very professional from the time I I called her on the phone from the side of the road until the fixes were done and kept me informed along the way. More

by ALANAHPC84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
Report | Print
Mar 22, 2024 -

Town East Ford responded

Thank you for the fantastic review! We're so glad to hear that Patricia provided exceptional service from the very first phone call. At Town East Ford, we understand how stressful car troubles can be, and keeping our customers informed is a priority. Knowing Patricia kept you updated throughout the repair process demonstrates her professionalism and commitment to your satisfaction. Thank you for choosing Town East Ford!

March 21, 2024

Won't be buying any more trucks there. To much dealer add charges for stuff consumer don't need More

by TRISHD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Powell
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Mar 22, 2024 -

Town East Ford responded

Thank you for your feedback about your recent visit. We're disappointed to hear you won't be returning to our dealership and apologize for the frustration you experienced. We understand that not everyone needs or wants all the add-on options we offer. We strive to be transparent about pricing and provide choices to fit your budget. We value your business and would appreciate the opportunity to discuss your experience further. At your earliest convenience, please reach out to Lance Smith at jsmith02@vtaig.com to discuss this further.

March 21, 2024

Very personable and very delightful to talk to. Treated me and everyone around her with respect. I felt very easy and comfortable. Definitely will be coming back. More

by fltdx737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patricia Breakfield
Report | Print
Mar 22, 2024 -

Town East Ford responded

Thank you for the fantastic review! It means a lot to us that our team members create a welcoming and respectful environment for everyone. We're thrilled you felt comfortable and enjoyed your experience. Hearing that our staff is personable and delightful to talk to makes our day! We strive to build positive relationships with our customers, and your feedback lets us know we're on the right track. We look forward to seeing you again soon!

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