Town East Ford

Blake Goetz A great team effort with Blake carrying 98% of the load; Tarah was key in getting me a number that I could work with; and the nubie, Alex, was smart A great team effort with Blake carrying 98% of the load; Tarah was key in getting me a number that I could work with; and the nubie, Alex, was smart enough to know that he needed help. More

Customer Service at its finest!! It was an absolute pleasure working with Sam Rushing and his team. I inquired about a new 2016 F-150 Lariat 4x4 online. Sam contacted me within minute It was an absolute pleasure working with Sam Rushing and his team. I inquired about a new 2016 F-150 Lariat 4x4 online. Sam contacted me within minutes and was extremely knowledgeable. Soon after speaking with Sam, I took the short drive out to Town East Ford from Dallas. Sam was able to have my Trade appraised very quickly and I was offered an amount well above fair value! After working out all the details, I was driving my new truck home that evening! I have to say that this was one of the easiest, most pressure free and enjoyable buying experiences I've ever had. Sam's level of Customer Service is unmatched. He made the whole process very comfortable and puts you at ease in a situation that can be very stressful at times. It was also very nice to have a salesman who truly enjoys his job. You can tell that Sam is genuine and really has a passion for selling Ford cars and trucks. His positivity is infectious!! I wouldn't be surprised to see Sam as the next New Car Manger! Maybe even the GM at Town East Ford in the coming years! I also had the pleasure of working with a few other people I would like to mention. During my time with Sam, he had a trainee that was shadowing, his name was Johnny, aka "Tiny". Tiny wasn't so tiny, he also made a very large impact on my experience. Tiny was only a few weeks into his new position at Town East but he could have easily fooled me. He had a very professional and welcoming vibe to him. He showed true interest in getting to know me as a person rather than just a car buyer. He too also had a very positive attitude and strong focus on Customer Service. The last person I would like to mention is Mr. Ozay Jones in the Business Center. Mr. Jones handled all the organizing and finalizing of the finance for my purchase. He too was a great example of excellent customer service. He took the time to listen to my needs as a driver and made appropriate recommendations to help extend the lifetime of my new truck. Mr. Jones also made the "Paperwork" section of purchasing a new vehicle smooth, easy and a quick. Overall this was an absolutely wonderful experience. I will be taking all my future business to Town East Ford. As a local business owner myself, with over 200 employees, I understand the importance of having great people on your team. People who truly believe in making the customers experience the best it can be. People who make it look easy and unscripted. Town East Ford has succeeded at this with these 3 gentlemen. Thank you to Sam, Tiny, Mr. Jones and Town East Ford for the wonderful experience. You WILL see me again. More

Amazing!!! I had such an amazing experience with Sam Rushing, Brad Carroll, and Jason Crane!!! You would not believe the excitement that I am experiencing right I had such an amazing experience with Sam Rushing, Brad Carroll, and Jason Crane!!! You would not believe the excitement that I am experiencing right now!!! More

It was great service. Everyone was very helpful they answered any questions I had over all it was a great experience a great place to buy a car. I will tell everyone about Everyone was very helpful they answered any questions I had over all it was a great experience a great place to buy a car. I will tell everyone about the great experience I had there plus's they have great cars.Thanks again Town East Ford of Mesquite you are a great company to do business with. More

Great service, knowledgeable, and professional. Extremely friendly and knowledgeable sales people. We wanted to purchase a pre owned SUV, I went with my wife and kids, Juan was awesome he made my gi Extremely friendly and knowledgeable sales people. We wanted to purchase a pre owned SUV, I went with my wife and kids, Juan was awesome he made my girls laugh and acknowledged them. He pointed out a lot of features I wasn't aware of and we went with it. Financing was easy we had an approval that they beat with their financing. We had a few questions about the purchase and Emilio answered everything and was very professional. I'm a manager in sales and this is exactly how I would have asked to be treated. After everything was all done I received a call from Juan asking if everything was going well, and if we had any additional questions. The follow up confirmed I made the right choice in dealership. After this experience I won't do business anywhere else. More

JR Hicks goes above and beyond! We have been looking for an Explorer for several months. Last week we found the exact one we've been looking for! We had the pleasure to get JR Hick We have been looking for an Explorer for several months. Last week we found the exact one we've been looking for! We had the pleasure to get JR Hicks as our salesman. He went above and beyond to make sure everything was easy for us worked extra hard to get our payments manageable. We will be looking for JR the next time we are ready to purchase a car. More

Town East Ford - Satisfied Customer This dealership showed absolute respect for the customer, attentiveness to detail and an easy close-out process. In 40 years of purchasing a vehicle, This dealership showed absolute respect for the customer, attentiveness to detail and an easy close-out process. In 40 years of purchasing a vehicle, I have never had such a seamless experience. More

New Ford Escape Owner My previous experience with Town East Ford was less than favorable. so I was kind of leery coming in. This time around, the moment I drove on the lot My previous experience with Town East Ford was less than favorable. so I was kind of leery coming in. This time around, the moment I drove on the lot I connected with a great salesperson, Jonathan Toles. Hard to believe it was his first day with Town East Ford! Jonathan made my car buying experience worth it. I told him what I was looking for and he delivered exactly that. Jonathan explained every feature on the vehicle and he accompanied me on the test drive. He answered all of my questions making sure I understood every detail. If you are considering a new vehicle purchase, consider Town East Ford and be sure to ask for Jonathan. Osay and Terry were great as well. They are part of the finance team who worked with me to get me into my new vehicle. Special shout out to two more terrific team members: Brad Collins and David "Boston"! More

you guys rock! You guys were professional and patient. You got me in the price range i requested and I am grateful for that. You also had a variety of colors Than You guys were professional and patient. You got me in the price range i requested and I am grateful for that. You also had a variety of colors Thank you More

New F350 Owner Great experience. Matt did a great job. I spoke with Matt and Tara from an internet search and after several calls and emails I was finally able to ge Great experience. Matt did a great job. I spoke with Matt and Tara from an internet search and after several calls and emails I was finally able to get into dealership. I live in North Fort Worth and have had several unpleasant experiences at other Ford dealerships around the area and this was by far the best. I would definitely recommend. It was worth the drive. Thanks to the sales manger and my fellow bald man in finance. Great job. Thanks More