Town East Ford

This was the worst experience I have ever had with a dealership. A month after signging my lease I received a phone call asking me to come back in a sign as "there were mistakes all over my lease" and t dealership. A month after signging my lease I received a phone call asking me to come back in a sign as "there were mistakes all over my lease" and that "they were totally unprepared for me." I had spent almost 2 hours there when I first did my paperwork, so I was very upset. In addition, I traded in a Lexus and this car was still not paid off, and I did not have possession of it. I went back in and signed my lease and that was a disaster! The person that helped me couldn't tell me what was wrong on the lease, was very comabtive, and almost had me sign papers that didn't belong to me! The next day, at 6:30 pm, I received a phone call saying my payment was due and that I was supposed to be bringing them a check. This had never been brought to my attention before this, nor did I know the payment was due. I called them back to let them know I could not drive a check to them and I am still chasing them trying to make payment arrangements. As of today, my Lexus is still not paid off, I can't get anyone to help me make my payment other then using a debit card (which I don't have on the account my payment comes out of), and I don't have a bill or account number! The entire staff is unprofessional and I would never suggest anyone visit this dealership. I managed a bank for over 6 years and the manager of our Mesquite location said that he had tons of customers complain to him about the dealership. Now I know why!! More

I went out to Town East Ford and bought the Ford Coupe, I went out to Town East Ford and bought the Ford Coupe, 2010 model to be exact. I saved more money than I expected on that vehicle. I’m glad the on I went out to Town East Ford and bought the Ford Coupe, 2010 model to be exact. I saved more money than I expected on that vehicle. I’m glad the one who handled my transaction was sharp and clever enough to get me the deal I wanted. Thank you!!!!!!! More

Took truck in for repairs 2 years ago. Replaced pilot bearing, then clutch assembly, then took transmission apart and replaced a seal. After all this they finally decided it was engine and all the other bearing, then clutch assembly, then took transmission apart and replaced a seal. After all this they finally decided it was engine and all the other work was unnecessary. Reached a deal and had a rebuilt engine put in after 3 weeks of truck in shop. Then had problem with rebuilt engine next day so it spent another week in shop. Not happy then but could live with it. Now we reach last weekend, two years later. Noise with truck again. Was told I new new throw-out bear with the assist and a catalytic converter. Informed them that they had replaced the clutch at an earlier time even though there was nothing wrong with it. I was told straight out that they no record of clutch work ever being done on that truck and after telling them that the papers were in the glove box of the truck they stated that they saw was no evidence of clutch work on my papers that were in there. I have the papers showing that I paid for clutch repair and also have a copy of the original mechanics list of replaced parts in hand written form showing the clutch was replaced and they were in the glove box as I had said. We decided to purchase a new truck instead of repairing the old one because of the age and the cost of the catalytic converter and the clutch again. After looking in the local area town east ford had the truck in the style and color we liked best. Went back late last night to take a last look and get their final quote on price. Informed them that we let them know in the morning. Called back this morning to get the price T,T&L because we were paying with a cashiers check and to take one last drive test drive. At that time they informed me that they had quoted us a wrong price and that it was 4K more. So last night 2 new car salesman both told us the wrong price. So basically in less than one week two departments at this dealership lied and i have the papers to prove it. More

I went to Town East Ford on Saturday and worked with the sales manager and Stachel I cant explain how much fun this was these guys had me rollin on the floor laughing so much it was quite fun. Every dealers sales manager and Stachel I cant explain how much fun this was these guys had me rollin on the floor laughing so much it was quite fun. Every dealership in this world needs more people like them so fun, happy and energetic that energy carries through the customer! Well I didnt end up buying because they didnt have the color I wanted and this morning I was called as promised and told they got my truck in my color! Stachel even took a picture and sent it to me. I like that they keep their promises and stay on top of things so at 1pm today I will go and pick up my new truck! Excellent customer service! EXCELLENT! More

Joloe sucks as an internet sales manager. I drove all the way across the metroplex because he said the vehicle was still available. when I arrived they had already sold the day prior. Piss poor customer the way across the metroplex because he said the vehicle was still available. when I arrived they had already sold the day prior. Piss poor customer service skills!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

I went to town east ford in order to purchase a used ranger they had posted on Craigslist that day and was still on there website. I called and talked to a rep who said the vehicle was there. When i arr ranger they had posted on Craigslist that day and was still on there website. I called and talked to a rep who said the vehicle was there. When i arrived at the dealership i was told the guy i talked to originally was not there even though he told me he would be. i then talked to James Smith who explained to me there was a 'mistake' and that the ranger i wanted was sold days before. Needless to say me and my wife was upset and we intended to leave however Mr. Smith was able to get me into a brand new ford ranger with only 9 miles for a fair price and a good interest rate which surprised me being how i have very poor credit. so overall even though i felt i was lied to and betrayed in the beginning by the first rep the second rep resolved the situation as best he could. I am very happy with my purchase and will consider the dealership in the future. More

Pre-approved for credit online. Internet sales manager said I was pre-approved. Salesman said I was pre-approved. At the dealership for 2 days, submitted formal credit app., was never shown any written said I was pre-approved. Salesman said I was pre-approved. At the dealership for 2 days, submitted formal credit app., was never shown any written offer, sat in the sales office for an hour and a half with no one checking in with me, when they finally put numbers onto paper, they wanted $25k for the vehicle that was priced at $21k on their website. When I pointed this out I was told this was a cash-only price (however I called internet mgr and anonymously asked if the internet price was cash-only or if it could be financed and was told it could be financed), when I countered with $19k the salesman told me that was a joke and that they obviously couldnt help me, handed me my keys and showed me the door. And by the way, this was our THIRD salesman because the first two disappeared on us. Also, the first day I had my vehicle appraised and they never told me a figure, just said it would be a "wash" meaning they were giving me what I owed on it. Second day, they appraised it again at $4500 LESS. These people are definitely NOT in the businesss of selling cars, as I was practically throwing money at them and couldnt get anyone to sell me a car! More

I went out there to look at the New Ford Mustang. I talked to the Internet before I went out there. The guys name is Brian. He made the process really easy. He made sure the car was there and had it talked to the Internet before I went out there. The guys name is Brian. He made the process really easy. He made sure the car was there and had it pulled and ready for me to test drive. He is a funny guy by the way. In all, this is a great place to buy a car from. Fast, Easy and honest. Jennifer More

i love my new F150!!!this dealer went beyond the call of duty over the weekend..this was the 6th new ford i had boughtn from town east ford,the sales and finance was non pressure and the service center is s duty over the weekend..this was the 6th new ford i had boughtn from town east ford,the sales and finance was non pressure and the service center is state of the art..im so glad i went online and back to them..thanks guys i will still send all of my friends and family to ya <3 P.S i just read the other reviews and LOLOLOLOLO i am a business owner and love this sorta thing LOL the guy with the interest rate..pay your bills on time (thats all im sayn) the guy/gal with the $297 dollar discount problem..i got $9000 off, thats right $9000.00 off on my new f150 stangcrazy gal (jeep trade umm) whats the mans name? everyone i met at the store was really nice and treated me very well and yes im a woman not a girl lol map: umm u should pay your bills and get a finance calculator 18 percent is pretty high kido this is the funnist one of all..seems you wanted all sorta things fixed (i guess) but im sure your wife wanted to go cuz she was pregnant right? so they told you to come back and get it fixed when she would feel like it..your quote---> When my wife confronted the salesman about being put off, he actually told my wife he had said she could bring it in whenever was convenient because she was pregnant.LOL ok i have to run this was fun thanks again town east ford xoxo More

I've bought several vehicles from this dealer but on 12/12/09 they had stock number C5336 listed in the Dallas News for $12.9k. I arrived just after the dealer opened and they could not find the vehicle 12/12/09 they had stock number C5336 listed in the Dallas News for $12.9k. I arrived just after the dealer opened and they could not find the vehicle but stated they could give a similar $2700 discount. They offered another more expensive msrp vehicle with just over a $600 discount with the typical story of very little profit at that point (vehicle had an msrp of ~ $20k). I've bought one of these same models in 12/08 and knew better. Salesman wouldn't budge, I went to another dealer and received a $2992 discount. So not only do they not have the teaser ad vehicle at opening time on 1st day of the sale, they don't care the ad is a flat out lie! The salesman didn't seem to care and shrugged his shoulders. I've bought a lot of Fords but this is the first time I've been to one of my "good" dealerships and was given a story plus an attitude they didn't care. More