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Town East Ford

Mesquite, TX

4.8
2,503 Reviews
Thank you very much for shopping online at Town East Ford.com about your next vehicle needs. Right now is a great time to buy! We are offering top dollar for trade-ins, have a large inventory to choose from, have amazing deals on our new and pre-owned inventory and there are a number of rebates and incentives right now to help save you even more money. Town East Ford, is a family owned dealership for the past 38 years,where our only priority is you. At Town East Ford, we take care of you like our family. We will work diligently to get you the right vehicle at the right price. Town East Ford is part of the largest family owned dealer group in the United States,with 68 stores! So, while you will receive personal, hands-on service, you'll also get the benefit of bigger savings that we pass on thanks to our volume-buying power. Come experience the Town East Ford Difference where: You and your needs come first! We treat you like family. Here, you are among friends. We take care of you long after you drive away. We offer 24/7 Roadside Assistance on all our New vehicles. We provide Free Shuttle Service (within a certain radius). You will be contacted by an Internet Manager not a Salesperson. they will walk you through the entire buying process. By contacting us online, you will receive additional Internet Incentives and assistance, including: A low price from the beginning for a no-hassle, no-haggle buying experience. The ability to apply and get pre-approved for credit on a secure site from the comfort of your own home or office. You can fill out the majority of your paperwork from your home or office to minimize your time in the showroom. And that's just the beginning! Should you have immediate questions, please give me a call at our toll free number 1-866-704-7042 or Come and visit Town East Ford conveniently located at 18411 LBJ Freeway,Mesquite,Texas,75150 Click here for Directions
Contact Dealership

18411 Lyndon B Johnson Fwy

Mesquite, TX

75150

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Showing 2,503 reviews

March 31, 2016

The Salesman Presley was the most professional salesman & knowledgeable person we have ever worked with. He's a 10! I would recommend him to all our friends & fa More

by Janet59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Presley Wickham
Apr 01, 2016 -

Town East Ford responded

Thanks Janet, I could not agree with you more. Presley is definitely a 10 in our opinion too. We look forward to serving you again.

March 31, 2016

Best Car Buying Experience Ever! My experience with Town East Ford was the best car buying experience I have ever had. Andy Fisher and Jimmy Hall made sure I had everything I needed t More

by LadyCat4ever
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Hall, Tarah Taylor, Andrew T Fisher, Willie J Weekley
Apr 01, 2016 -

Town East Ford responded

So glad to hear that you were treated well. Those guys are great! Thanks for allowing us to help you. Sometimes when we think we want a certain car we end up finding a different one that's even better. Keep in mind that we are here should you ever need anything.

March 31, 2016

Excellent Trey was very attentive and very helpful and he answered all of my questions. I would recommend him to anyone for a deal. Thank you More

by will1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Moody
Apr 01, 2016 -

Town East Ford responded

Thanks for sharing, glad to hear that Trey treated another customer right. He is just one of our great guys.

March 29, 2016

Wonerful experience ever Didn't think you could do it but you made happened. A new use but new to me. Thomas love my Journey Thank you so much. More

by Drocha1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas O'Doherty
Apr 01, 2016 -

Town East Ford responded

Thomas makes it happen again! I wish we could make it work out for everyone. Thanks for sharing your experience.

March 28, 2016

Very dissatisfied First off, if I could give negative stars I would. I felt very pressured and ended up purchasing a vehicle I HATE!! Next, the way I have been treated More

by lynn5683
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas O'Doherty
Apr 01, 2016 -

Town East Ford responded

Lynn, my name is Kevin Miner, I am here to make it right if you give me a chance. I want to assure you that your post is noticed and we would be more than happy to try to rectify anything you feel is not right. Please give me a call at 972-682-1265 Kevin Miner. I understand your frustration but I am not able to help if you don't get in touch.

March 26, 2016

Trey Moody helped get me the best deal! He didn't stop until I was happy. All other workers I met continued to ask if I needed anything. It was nice! More

by Morganlsmith
Recommend Dealer
Yes
Employees Worked With
Vanessa, Trey Moody
Apr 01, 2016 -

Town East Ford responded

Thanks Morgan, you don't know how much we love to hear that not only was Trey great but the whole team took care of you. Customer service is hard to find sometimes and we are doing our best to bring it back

March 26, 2016

Wasn't trapped or rushed into buying great experience When I drove up I wasn't bombarded by the usual wave sales people which was nice Mr Moody was very respectable and caring to my fathers disabled need More

by Rrichardcarr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Moody
Apr 01, 2016 -

Town East Ford responded

Thank you for the kind words Richard. Trey is certainly one of our many great guys. Here's to the truck serving you well for years to come. If you ever need us we will be happy to help just give us a call.

March 24, 2016

WORST CAR BUYING EXPERIENCE OF MY LIFE Ive been through the car buying experience many, many times. Ive experienced great salesman, and not so great salesman. This gentlemen however, was li More

by TruckBuyer101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas O'Doherty
Apr 01, 2016 -

Town East Ford responded

Sorry to hear that we failed to meet your expectations in this case. I have reached out to you privately asking for a call to remedy issues you had.

March 22, 2016

Aewesome Must say did not know what to expect when I walked in. I had A friend drive me there. I had just come off a very trying time you see I took care of my More

by A0122627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Dominguez for his trust in me, Jason O'Donnell, Andrew T Fisher, Nathaniel Morris
Apr 01, 2016 -

Town East Ford responded

Thanks for sharing. Andy is just one of our people who go above and beyond to help everyone as much as possible. I am guessing you mean Sling Blade in a good way!. Andy is one of those great gentle souls, that British accent is delightful to listen to. Good people have tough things happen in their life and sometimes it really can bring you down. We try to help everyone we can. Let's hope this new vehicle is just the beginning of many great days ahead for you.

March 11, 2016

WORST EXPERIENCE OF A DEALERSHIP!!! These people make commitments they cannot keep!!! Went through the entire process of buying a car, traded mine in, drove the new (used) car home to ha More

by Traci30
Recommend Dealer
No
Employees Worked With
Thomas O'Doherty
Apr 01, 2016 -

Town East Ford responded

"Traci, I am sorry to hear about your disappointment. Often people think we are the bad guys when we are just the messengers. Town East Ford does not finance vehicles, we are only a go between to the banks. We have at time been a little optimistic and we will send someone home in a vehicle when we believe the bank will approve the loan, only to find out later that they will not. In situations like yours we do our best to work with your credit situation and fight to get the banks to approve your loan. It seems in this case we could not get the bank to approve it. While I understand your frustration, rest assured that we want you to have the car. It is the banks that your problem is with.

Apr 01, 2016 -

Traci30 responded

I bet you are sorry that you lost business. Another Ford dealer was able to do what you promised. I was told by several dealer mangers how much Town East Ford made several mistakes. I have a beautiful vehicle now and very satisfied thanks to Ennis Ford.

Apr 01, 2016 -

Town East Ford responded

We are always sorry to lose any business. I am glad you were able to find a dealer to work with your situation and find you a great vehicle. We try to work with every situation but, as shown here we are human and on occasion we just can't make it work. We wish you the very best.

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