Town Center Nissan

Do not take your car to Town Center Nissan! I repeat DO NOT TAKE YOUR CAR there. I had my 2011 Nissan Altima towed there. I was told my engine needed to be replaced. The cost of a used engine I repeat DO NOT TAKE YOUR CAR there. I had my 2011 Nissan Altima towed there. I was told my engine needed to be replaced. The cost of a used engine and labor would be around $5,000. I did not believe the dealership about the engine being the issue. I had my car towed to my residence. I had another mechanic take a look. The issue was the alternator. I called the dealership back and explained the new findings. The service manager but in a request to refund $165.00 diagnosis payment. I'm so happy I got a second opinion. If I could give a zero star, I would. More

A ZERO star review is not LOW enough for their level of service and professionalism at this TRASH of a dealership. I brought my car in on two different occassions for the same reason. The first time they r service and professionalism at this TRASH of a dealership. I brought my car in on two different occassions for the same reason. The first time they replaced my driver's axel on a brand new 2023 Nissan Rogue after owning it for less than 5 months. After this replacement the issue persisted and now they are saying, nothing is wrong, but the car will continue making the noise. They also kept my car in their possession for over a week and upon picking up my vehicle I have several paint knicks and chips and they are taking NO responsibility for damaging my car while in their possession. They said they would review the cameras and either confirm or deny if the car was damaged before dropping it off and they did not share any footage with me, but conducted their own private investigation that concluded they are not at fault. How convenient!! The dealership and their employees have NO intergrity or professionalism. Don't even get me started on how predatory and scammer-ish they were when I first attempted to purchase my new truck earlier this year. They are the worst. STAY FAR AWAY FROM THIS PLACE!!!!! Worst mistake I made was purchasing ANOTHER Nissan--you truly get what you pay for and that includes the level of service from low quality dealerships and employees. More

Dropped off my car for service at 3:45 pm for a 4:30 appointment for maintenance and any work since car was between 70000 - 75000 miles. Was told they would do oil change and tire rotation then 16 point appointment for maintenance and any work since car was between 70000 - 75000 miles. Was told they would do oil change and tire rotation then 16 point inspection and call if any additional work was needed. Never received a call. When I called them at 7pm they were closed. I insisted on speaking to someone at the dealership about the status of me car. A salesperson spoke to me and found that the car was done and ready for pickup. They had done the oil change and tire rotation and recommended a 60000 mile service. ???? So I’m left without a call, a car and waiting til 7am to find out if they will do the service that they should have already done if the called me like they said they would. Poor poor poor customer service. Doesn’t even deserve 1 star. More

BEWARE DECEPTIVE BUSINESS PRACTICES. Town Center Nissan is sending out lottery themed mailers claiming prizes. We received a mailer that claimed we won a $2000 prize. We contacted the de Town Center Nissan is sending out lottery themed mailers claiming prizes. We received a mailer that claimed we won a $2000 prize. We contacted the dealer following the instructions on the back to confirm and were told to come in to claim our prize. We took a little time to look at new Pathfinders and Rogues to replace my fiance's BMW, the sales person refused to look any further at the mailer without talking about cars. We figured, what the xxxx, we were already planning on replacing the car. After 2 hours of high-pressure sales from an extremely pushy salesman, we got ready to leave to discuss the situation further and asked about the prize. We were told that we DIDN'T win anything, despite the fact that the mailer claimed a prize AND the person that we dialed confirmed us to come in and claim it. The dealers are soliciting foot traffic using deceptive sales tactics that are both deceptive and morally corrupt. I would highly recommend avoiding this dealer, as this is a clear indication that they are willing to go to any length to take advantage of you. You can find evidence of this by searching their online reviews, they do this quite often. More

Selena was so awesome and caring go see her she's the best. Love her. best. Love her. More

Yet another horrible experience with TCN service. Wish I could give negative stars. I made an appointment to have the shift mechanism looked at on our NV. Left the car with Mike Little. He said he Wish I could give negative stars. I made an appointment to have the shift mechanism looked at on our NV. Left the car with Mike Little. He said he would call later with the prognosis. By 3:50 no one had called, so My wife called them. The service receptionist Brandy called and said nobody had looked at it yet. My wife mentioned that we had 10 kids and needed our van back. She then said you can pick it up today but there would be a $150 diagnostic fee. I'm very sure when we complained she had a tech run out to the car and briefly look at it. We were then told it would $980.00 to repair. I was never told about a potential diagnostic and certainly did not sign any estimate agreeing to it. I will be getting the vehicle tomorrow and update my review. More

Just had the greatest car buying experience ever !!! Mike was referred to me by my daughter and now I see why she spoke so highly of him. He went above and beyond to find me a vehicle that met my needs, as w was referred to me by my daughter and now I see why she spoke so highly of him. He went above and beyond to find me a vehicle that met my needs, as well as the needs of my special needs child. Mike was patient and very attentive. The whole team at Town Center Nissan is great. I would 100% recommend Mike Nicholson for ALL your auto needs. Reach out to him at 678-569-2722 ! More

I am very excited about my auto purchase w/ TCN. They treated me better than I expected, being a vehicle online shopper in the past. Thank you Town Center Nissan, Randy Evans. treated me better than I expected, being a vehicle online shopper in the past. Thank you Town Center Nissan, Randy Evans. More

I have had four cars from this dealership in 10 years. Service Dept has always been 4.0. Current experience is more 2.0. Apmt set Fri. For 7 am Tuesday. At 11 am received a call saying they would not get Service Dept has always been 4.0. Current experience is more 2.0. Apmt set Fri. For 7 am Tuesday. At 11 am received a call saying they would not get to my car today. (At least they called!) What is the purpose of the appointment? They had no answer. Just "backed up." No loaners either. More

Don’t expect good customer service particularly from the sales manager Casey Congdon. My wife and I decided to stop by Town Center Nissan to explore the possibilities to buy a pre-owned car. We were taken c sales manager Casey Congdon. My wife and I decided to stop by Town Center Nissan to explore the possibilities to buy a pre-owned car. We were taken care of by sales consultant Steve who was very patient, kind, professional, and worked with us to find the perfect fit. After testing and selecting a car to purchase, we entered into the negotiating process. Here is when things got out of control we were attended by Casey Congdon. The way he approached the negotiation was rude and out of touch. As expected by any buyer, we made an offer and tried to stick to what we could pay for the car. The manager Casey Congdon treated us as if we were asking for charity when we did not agree to his selling price. He was notably angry and made comments that made us feel very uncomfortable. It was obvious for us that his treatment was unfair- we even suspect that his treatment was racist because he knew we were Spanish/Latino. Town Nissan Center should do a better job at training its sales managers. Casey did lack the manners, education, and politeness to make customers feel like you are making business with a great company such as Nissan. As far as our family goes, we will never go back to that place to buy a car and we will rather invest our money in a place where we feel that our business is appreciated. More