Town Center Nissan

Town Center Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your recent visit did not fully meet your expectations. We understand your disappointment in not receiving a courtesy vehicle inspection, especially since it could have identified your burned-out headlight. We also appreciate your comments regarding the waiting area refreshments and understand that offering a wider variety of snack options would better accommodate all of our customers. We regret that your driver's seat was not returned to its original position and understand how that could be frustrating. Your feedback regarding courtesy services, such as a vehicle wash and vacuum, is also appreciated and will be shared with our team as we continue looking for ways to enhance the customer experience. Thank you again for your honest feedback. We value your business and hope to provide you with a more satisfying experience on your next visit to Town Center Nissan.

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're delighted to hear that Ken Gilland provided such outstanding service. His honesty, thorough explanations, and willingness to review tire options with you while answering your questions are exactly the kind of customer care we strive to provide. We're also glad he made your appointment a priority and took the time to check in with you before leaving for lunch to ensure you had no remaining concerns. At the same time, we're sorry to hear that other aspects of your visit did not meet your expectations. We understand your concerns regarding being approached about purchasing a new vehicle while you were in for service, and we appreciate you sharing your perspective. Your feedback is important to us and will be shared with our team as we continue working to improve the overall customer experience. Thank you again for recognizing Ken's exceptional efforts. We truly appreciate your feedback and your continued trust in Town Center Nissan.

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that Jorge took the time to explain everything in detail and answered all of your questions. Providing clear communication and quality service is what we strive for, and we're glad your vehicle was repaired and is running smoothly again. We truly appreciate your trust in Town Center Nissan and look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear you enjoyed our service and found our waiting area comfortable during your visit. It's great to know that the complimentary car wash and replacement oil change sticker made such a positive impression. We're especially pleased that our team went the extra mile to make sure you received your sticker—that level of customer care is what we strive for every day. We truly appreciate your kind words and your trust in Town Center Nissan. We look forward to serving you again on your next visit!

Town Center Nissan responded

Thank you for your kind review! We're glad to hear everything worked out well and that our team was able to keep you on schedule by providing a rental vehicle while your car was being repaired. We understand how important it is to minimize disruptions, and we're happy we could make the process more convenient for you. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your wonderful review and for your continued loyalty to Town Center Nissan! It means so much to us that you've trusted our team to maintain and service three of your vehicles over the years. We're honored to have earned the confidence of both you and your partner, and we're grateful for your kind words about the care you've received. Thank you for allowing us to be your trusted service team—we look forward to taking care of you and your vehicles for many years to come!

Town Center Nissan responded

It was an easy experience, got in and out with what I wanted very quick.

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that Barry consistently takes such great care of you during your service visits. Providing exceptional customer care is what we strive for, and we're fortunate to have team members like Barry who go above and beyond for our customers. We'll be sure to share your kind words with him. Thank you for your continued trust in Town Center Nissan—we look forward to serving you again!

Town Center Nissan responded

Thank you for your great review! We're so glad to hear your experience was quick, easy, and hassle-free. We know your time is valuable, so it's wonderful to know you were able to get everything taken care of without a long wait. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your wonderful review and for your continued trust in Town Center Nissan! We're delighted to hear that you consistently have a great experience with us. Brandi and Belle will be thrilled to know their friendly, helpful service and dedication to making every visit easy and stress-free have earned your confidence. We'll be sure to share your kind words with both of them. Thank you for your loyalty—we truly appreciate your support and look forward to taking care of you and your vehicle for many years to come!