Town Center Nissan

Town Center Nissan responded

Thank you for your wonderful review and for your continued trust in Town Center Nissan! We're delighted to hear that you consistently have a great experience with us. Brandi and Belle will be thrilled to know their friendly, helpful service and dedication to making every visit easy and stress-free have earned your confidence. We'll be sure to share your kind words with both of them. Thank you for your loyalty—we truly appreciate your support and look forward to taking care of you and your vehicle for many years to come!

Town Center Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your experience with our sales department did not meet your expectations. However, we're grateful for your kind words about Barry Alderman. It's wonderful to hear that he provided reliable, courteous, prompt, and professional service throughout your visit. We'll be sure to share your compliments with Barry, as we know he'll appreciate the recognition. Thank you for choosing Town Center Nissan, and we hope to continue providing you with the exceptional service you've experienced in our service department.

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that Ken continues to provide the honest, friendly service that keeps you coming back. Knowing that you look forward to working with him whenever your Nissan vehicles need service is one of the highest compliments we could receive. We'll be sure to share your kind words with Ken. Thank you for your continued trust in Town Center Nissan—we look forward to taking care of you and your Nissans for many years to come!

Town Center Nissan responded

Thank you for taking the time to share your feedback. We apologize that your service visit did not go exactly as you requested. We understand how frustrating it can be when your instructions are not followed, especially when you specifically requested only an oil change. Your comments are important to us, and we'll share them with our team to help ensure customer preferences are communicated and respected more consistently in the future. We appreciate your feedback and hope to have the opportunity to provide you with a better experience on your next visit.

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you've noticed improvements over the years and that your experiences with Town Center Nissan continue to get better. It's especially rewarding to know that Trent in Finance and Eddie in Service have earned your trust by consistently providing excellent support and helping you find solutions whenever you need assistance. We'll be sure to share your kind words with them. We truly appreciate your loyalty and look forward to serving you for many more years to come!

Town Center Nissan responded

Thank you for your wonderful review! We're honored to be your go-to service location. It's great to hear that your visit was quick and efficient, allowing you to get back to your day without a long wait. We truly appreciate your continued trust in Town Center Nissan and look forward to providing you with the same great service on your next visit!

Town Center Nissan responded

Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. It's disappointing to hear that your concerns were not handled properly and that you left with questions about the accuracy of your battery test. Providing professional, dependable service is our goal, and we regret that we fell short during your visit. We truly appreciate you bringing this to our attention, as feedback like yours helps us improve. We hope you'll give us the opportunity to address your concerns and restore your confidence in our service department. Thank you again for your honest feedback.

Town Center Nissan responded

Thank you for your honest feedback and for being a loyal customer. We truly appreciate your continued trust in our service department, which makes it especially disappointing to hear that this visit didn't reflect the level of service you've come to expect from us. We sincerely apologize for the extended wait and understand how frustrating it must have been to spend several hours at the dealership before receiving an explanation. While we're glad Brandi took the time to explain the delay, we recognize that more timely communication would have made for a much better experience. Your feedback is invaluable, and we'll use it to improve both our communication and efficiency. Thank you for your patience and for giving us the opportunity to do better. We look forward to providing you with the exceptional service you've experienced with us in the past.

Town Center Nissan responded

Thank you for your fantastic review! We're thrilled to hear that Barry was able to resolve the wind noise issue with your Nissan Frontier and get your truck back to the way it should be. We'll be sure to share your kind words with Barry—he'll be delighted to know his hard work made such a positive difference. Thank you for choosing Town Center Nissan, and we look forward to serving you again whenever you need us!

Town Center Nissan responded

Thank you for taking the time to share your experience. We sincerely apologize that your recall visit took much longer than originally expected. We understand how frustrating it must have been to plan for a 2–3 hour appointment and instead be without your vehicle for several days. While we're glad we were able to provide you with a rental, we understand it wasn't the same as having your own vehicle. We appreciate your kind words about Eddie and are pleased to hear he was courteous, understanding, and supportive throughout the process. At the same time, we understand your concern that better communication and more accurate expectations before your appointment could have made the experience much smoother. Your feedback is invaluable, and we'll use it to improve how we communicate repair timelines with our customers. Thank you for your patience and for giving us the opportunity to serve you. We hope to provide you with the seamless experience you deserve on your next visit.