Town Center Nissan

My date of purchase is 07/31/2024. First issue is that I was sent a loan/lease termination invitation. It had the costs of my current loan listed and it said it would pay off my loa First issue is that I was sent a loan/lease termination invitation. It had the costs of my current loan listed and it said it would pay off my loan and get me into a 2023 or 2024 nissan. When I get to the dealership I provide my info and was told that they could only pay for the trade in value of my current vehicle. They were only going to pay out $3400 and my total loan amount was $10,450. I negotiated to $7,800 but they told me they could not pay off my loan completely. I said to the sales man that the dealership performed a bait and switch which is a illegal fraud tatic. My second issue is the pricing of my vehicle. The total MSRP on my contract was around $32,000. When I looked at the town center nissan website the day after purchasing my vehicle I found that the MSRP was $26,000 to $27,000. When I asked why the price I was charged was different from the website I was informed there are specific qualifications that had to be met. I of course was not told those qualifications. I tried to talk with Aziz, one of the sales managers, and he just talks in circles. I called to ask about the MSRP, and he advised that the reason the price for my vehicle was different from the window sticker is because of the add-ons that were "added to my vehicle", which I did not consent too. He also advised that I was informed of this price increase, and I was not, nor did I sign a document while completing the deal that advised of the said price increase of $3900. He also advised that the ad-on price would show on the window sticker; but upon checking it, those add-ons are not listed. Additionally, while speaking on the phone with him, Aziz, advised that I was offered two different financing deals; one for a lower interest rate of 6 percent but I would pay the MSRP or two a higher interest rate of 9 percent and I would get the online internet price. That option was NEVER presented to me. When I got to financing Trent advised that our financing would come through NMAC and with my sister's credit we got a 6.5 percent interest rate. The price discrepancy has never been explained! More

Marvin character is such a nice man to buy a car from. He will help you out with getting a good deal! He will help you out with getting a good deal! More

Staff is the best. Came in for an oil change, brake job, and key for replacing. Mohamed in sales reviewed my options for a new Armada as I am in the market for a new ca Came in for an oil change, brake job, and key for replacing. Mohamed in sales reviewed my options for a new Armada as I am in the market for a new car. Marjorie, the road consultant was awesome. Jamielle assisted me with all my repair needs. I have purchased 6 cars from them in the last four years. More

This dealership is amazing! The staff is extremely helpful and patient. I highly recommend this dealership you will not be disappointed. The staff is extremely helpful and patient. I highly recommend this dealership you will not be disappointed. More

Big fans of the staff. Yes they are sales people, but they still work with you for the best deal for you, not just for them. Go see Casey or Trent Perryman or Steve and th Yes they are sales people, but they still work with you for the best deal for you, not just for them. Go see Casey or Trent Perryman or Steve and they'll take care of you. More

Came in to get service on a 2020. Wayne Riggles got me a great deal on a 2025 Kicks! He was very nice and accommodating! Wayne Riggles got me a great deal on a 2025 Kicks! He was very nice and accommodating! More

Took my car yesterday for a mechanical key recall fix NTB18060. The car had been and was in very good shape. I was given a list of description items to fix there and then, which I declined because I didn NTB18060. The car had been and was in very good shape. I was given a list of description items to fix there and then, which I declined because I didn't have the time and money - and now my car has issues that were not there before. They took out a lot parts as I was told in the waiting room, that it would take a while to put them back. I had just washed my car at the car wash and had to wait some more time for it to be washed again. Great scammers they are!! Am filing a report with the consumer protection division. More

Trent was amazing in making sure I had a great experience today when purchasing my new car. He has sold me my last 3 cars and every experience included his incredible knowledge, patience, and genuinely inter today when purchasing my new car. He has sold me my last 3 cars and every experience included his incredible knowledge, patience, and genuinely interest in helping me find the perfect vehicle to suit my needs. The dealership's commitment to customer satisfaction was evident in every interaction. Yusef is always great when closing out my paperwork. (Mrs. Brewer) More

Trent at Town Center Nissan was the BEST! He made me feel comfortable in my first big purchase and made it enjoyable actually! He’s hilarious and very kind and a great salesman! Thank you Tre He made me feel comfortable in my first big purchase and made it enjoyable actually! He’s hilarious and very kind and a great salesman! Thank you Trent! More

Be aware that these folks are deceptively attempting to add multiple dealer fees ("reconditioning fee"-$2,999!!, "document fee"-$1,098, etc.). in addition to the advertised sale price. This is not lawful. add multiple dealer fees ("reconditioning fee"-$2,999!!, "document fee"-$1,098, etc.). in addition to the advertised sale price. This is not lawful. (See the following from the GA Attorney General's Consumer Protection Division (GAGCPD): "Georgia does not regulate how much a car dealer can charge in dealer fees, also frequently referred to as “document fees,” “processing fees,” or “customer service fees.” Given this, you will likely notice a range of these types of fees at dealerships throughout the state. Dealers are, however, subject to restrictions in how these fees are advertised. The Georgia Attorney General Office’s position is that only government fees such as tax, title, tag and Lemon Law fees may be excluded from advertised vehicle prices. Any other amounts of money that the dealership collects as part of the sale – including, but not limited to, dealer fees and previously installed dealer options – must be included in the advertised price. This pricing requirement extends to any advertised price in any medium, including online advertisements, whether from third-party advertisers, such as AutoTrader, or on dealer websites."). Note: I brought this up to the Sales Manager - Casey Congdon, Commercial Manager - Jonathan Bowman and General Sales Manager - Aziz Aztot, ultimately it came down to Mr. Aztot's decision to which he offered to discount the on-line price by the amount of the doc fee (ridiculous amount of $1,098), then said they were allowed to add it back into the final price because it was originally included in that price (completely deceptive). This has been reported to the GAGCPD. More