Town Center Nissan

Town Center Nissan responded

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Providing organized, efficient service and clear communication is very important to us, and we regret that you felt lost during your visit. Your comments will be shared with our team as we continue working to improve our processes and create a better experience for every customer. We appreciate your honest feedback and hope to have the opportunity to serve you better in the future.

Town Center Nissan responded

Thank you for sharing your feedback. We're sorry to hear about the confusion surrounding your recent visit. We understand why it would be concerning to be told that your vehicle needed an alignment and possibly a tire, only to later learn that the recommendation may have been intended for another customer. We also understand your frustration that the information remained on your service report after the mistake was identified. Clear and accurate communication is extremely important, and we apologize that your experience fell short of your expectations. We appreciate you bringing this matter to our attention and encourage you to reach out to our service management team so we can review your records and address your concerns. Thank you for your feedback, as it helps us improve our processes and customer experience.

Town Center Nissan responded

Thank you for the wonderful review! We're thrilled to hear that you had an excellent experience with us. It's great to know that you enjoyed the snacks while you waited and that the salesperson who assisted you provided amazing service. We truly appreciate your kind words and your support of Town Center Nissan. We look forward to welcoming you back for another great experience in the future!

Town Center Nissan responded

Thank you for your continued trust and loyalty to Town Center Nissan. We truly appreciate you making the 30-minute drive to visit our dealership and are grateful for your kind words about our team and the care they provide. We're glad we could assist with your oil change and tire repairs, but we apologize that your tires were not rotated and that your vehicle was not cleaned as you have come to expect from us. We understand how disappointing it can be when the experience falls short of the high standards you've experienced in the past. Your feedback is valuable, and we will share it with our team as we work to provide the exceptional service our customers deserve. Thank you again for your support, and we look forward to earning that five-star experience back on your next visit.

Town Center Nissan responded

Thank you for your kind review! We're glad to hear that our team was able to help when there was confusion about your coupon and that we could offer you a deal that worked for your vehicle. Providing friendly, flexible service and making sure our customers leave satisfied is always our goal. We truly appreciate your understanding and your support of Town Center Nissan. We look forward to seeing you again in the future!

Town Center Nissan responded

Thank you for your thoughtful review! We're so glad to hear that Lamar Wyche has done such an amazing job keeping you informed about your Pathfinder's service needs. It's wonderful to know that his friendly, polite, and informative approach has made your visits a positive experience. We're also happy that you were able to take advantage of the VIP oil service program and that our shuttle service helped you stay productive while your vehicle was being serviced. Thank you for your kind words and for choosing Town Center Nissan. We'll be sure to share your compliments with Lamar and the rest of our service team!

Town Center Nissan responded

Thank you for sharing your experience! We're delighted to hear that Lamar Wyche was able to help repair your daughter's tire quickly and efficiently. It's great to know that he went above and beyond by personally assisting in finding the correct wheel lock so the tire could be removed and repaired as quickly as possible. Providing attentive, hands-on service is something we take great pride in. We truly appreciate your kind words and thank you for choosing Town Center Nissan!

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that you consistently receive great customer service from our team. Taking the time to answer questions, explain the work that has been completed, and provide helpful recommendations is an important part of the experience we strive to deliver. We truly appreciate your trust in Town Center Nissan and look forward to serving you again in the future!

Town Center Nissan responded

Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience with our service department, but we're very sorry to learn about your frustrations regarding your interaction with our sales team. We understand how disappointing and frustrating it can be when expectations surrounding the sale of your vehicle are not met, especially after multiple visits and conversations. We sincerely apologize for the confusion and for any breakdown in communication regarding the condition of your vehicle and the next steps in the process. Your feedback is important to us, and we would appreciate the opportunity to review your experience and address your concerns. Thank you for bringing this matter to our attention.

Town Center Nissan responded

Thank you for the wonderful review! We're thrilled to hear that Eddie Davis provided knowledgeable and professional service during your visit. It's great to know that he took the time to help you understand the recommended maintenance items and assisted you in choosing the services that would be most beneficial for your vehicle. We're also glad he was able to get you enrolled in our VIP oil change program to help keep your maintenance on track and your car running at its best. We appreciate your trust in Town Center Nissan and look forward to serving you again in the future!