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Town Center Nissan

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.5
611 Reviews
Our commitment to customer service is the structure that supports the Nissan Customer Promise. We will respect your time. We will market our products and services honestly. We will employ a professional well-trained and knowledgeable staff. We will maintain a clean comfortable and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will treat you like a guest in our home. These core values form a rock solid foundation that guides our individual and collective actions. Putting our customers first.... Everyday in every way!!
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2310 Barrett Lakes Blvd NW

Kennesaw, GA

30144

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Showing 611 reviews

June 29, 2026

So far I've been here for an oil change and another time for a coolant and transmission flush and my experience has been excellent. Jorge especially is over the top. I assume he runs the entire shop but he More

by lacrisp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Alvial
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Jun 29, 2026 -

Town Center Nissan responded

Thank you for the wonderful review! We're thrilled to hear that you've had excellent experiences with our service department and that Jorge has made such a positive impression. His dedication to customer service, attention to detail, and commitment to making every guest feel valued are qualities we're proud to have on our team. It means so much to know that you've found a service department you can trust. We truly appreciate your kind words and your continued confidence in Town Center Nissan. We look forward to serving you again for all of your future vehicle needs!

June 26, 2026

Ken and the team at Town Center Nissan did a great job with my Murano. The keep me current on the maintenance needs and fix them at a reasonable price. I was also offered a rental car when the service w More

by INFO@SIGNSMOREINC.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Gilland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Town Center Nissan responded

Thank you for the wonderful review! We're so glad to hear that Ken and the Town Center Nissan service team took great care of your Murano. Keeping our customers informed about their vehicle's maintenance needs, offering fair pricing, and providing convenient options like a rental vehicle when repairs take longer are all part of the service experience we strive to deliver. We truly appreciate your trust in our team and your kind words. Thank you for choosing Town Center Nissan, and we look forward to serving you again!

June 24, 2026

Work/Diagnostic took several days, and a couple follow ups instigated by me, but overall pleased with the service performed. More

by RJFROSTIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2026 -

Town Center Nissan responded

Thank you for taking the time to share your feedback. We're glad to hear you were ultimately pleased with the service performed on your vehicle. At the same time, we apologize that the diagnostic process took longer than expected and that you had to follow up multiple times for updates. We understand how important timely communication is, and we'll share your comments with our team as we continue working to improve our service experience. We appreciate your patience and thank you for choosing Town Center Nissan.

June 22, 2026

Outstanding support and service . Keep up the great work. The services was stellar . The service manager a sweet lady More

by mnole01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Mathis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2026 -

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you received outstanding support and stellar service during your visit. It's especially rewarding to know that our service manager made such a positive impression with her kindness and dedication to providing excellent customer care. We'll be sure to share your compliments with our team. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

June 22, 2026

Horrible the wait was 3 hours for an oil change and I had an appointment at 9am and I was there on time I had to ask 3 times the status of my car….. More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these people helped me
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Jun 23, 2026 -

Town Center Nissan responded

Thank you for your feedback. We're very sorry to hear about your recent service experience. Waiting three hours for an oil change despite having a 9:00 a.m. appointment is not the level of service we strive to provide, and we understand how frustrating it must have been to repeatedly ask for updates on your vehicle. We sincerely apologize for the inconvenience and the lack of communication during your visit. Your comments are important to us, and we'll share them with our service management team as we work to improve our scheduling and customer communication. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.

June 21, 2026

They do not honor warranties , I bought head to toe warranties and they still charge you. Do not buy the best extended warranty , they do not stand by it. Iam going to small claims over it. More

by smooty9
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Brandi pruitt
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Jun 23, 2026 -

Town Center Nissan responded

Thank you for sharing your feedback. We're sorry to hear that you're frustrated with your warranty experience and understand how disappointing it can be when coverage doesn't meet your expectations. We strive to be transparent about warranty terms and coverage, and we regret that your experience has left you feeling otherwise. We would appreciate the opportunity to review your specific situation and determine whether there has been any misunderstanding regarding your coverage. Please contact our management team directly so we can look into your concerns. Thank you for bringing this matter to our attention.

June 19, 2026

I didn’t wait that long. They checked me in changed my oil, rotating my tires, and I was out. More

by JAYNONA315
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gilland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominique Goodrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rushing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2026 -

Town Center Nissan responded

Thank you for your great review! We're happy to hear your visit was quick, efficient, and hassle-free. It's great to know our team was able to get you checked in promptly, complete your oil change and tire rotation, and have you back on the road in a timely manner. We appreciate your business and look forward to seeing you again for your future service needs at Town Center Nissan!

June 19, 2026

I have a dealership located closer to my home, but Lamar (service advisor) is why I keep returning to this service dept. He always carefully reviews what's needed with my vehicle and explains my options in More

by BRADLEY.BRIAN.E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lamar Wyche
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Jun 23, 2026 -

Town Center Nissan responded

Thank you for your wonderful review and for choosing to continue servicing your vehicle with us! It means a great deal to know that Lamar's exceptional customer service is the reason you make the trip to Town Center Nissan. His professionalism, attention to detail, and commitment to clearly explaining your vehicle's needs and available options are exactly what we strive to provide every customer. We'll be sure to share your kind words with Lamar. We truly appreciate your loyalty and look forward to serving you for many years to come!

June 19, 2026

Check in was good, the lady was rude check out counter. Tires rotated and now need air! More

by bernadettel
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barry
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Jun 23, 2026 -

Town Center Nissan responded

Thank you for taking the time to share your feedback. We're glad to hear your check-in experience went well, but we're sorry to learn that your checkout experience did not reflect the level of customer service we strive to provide. We also apologize that your tires needed air after they were rotated, as we understand why that would be disappointing. Your comments are important to us, and we'll share them with our service team as we work to improve both our customer experience and attention to detail. We appreciate your feedback and hope to provide you with a much better experience on your next visit.

June 19, 2026

Service was great, nice waiting room, service staff was knowledgeable, friendly, and very helpful. Price was good. More

by GSBISHOP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
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Jun 23, 2026 -

Town Center Nissan responded

Thank you for the wonderful review! We're delighted to hear you had a great service experience at Town Center Nissan. It's fantastic to know you enjoyed our waiting area and found our service team to be knowledgeable, friendly, and helpful. We're also glad you felt you received great value. We truly appreciate your kind words and look forward to serving you again for all your future service needs!

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