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Town Center Nissan

Kennesaw, GA

Overview
Employees
Reviews
Vehicles
4.5
621 Reviews
Our commitment to customer service is the structure that supports the Nissan Customer Promise. We will respect your time. We will market our products and services honestly. We will employ a professional well-trained and knowledgeable staff. We will maintain a clean comfortable and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will treat you like a guest in our home. These core values form a rock solid foundation that guides our individual and collective actions. Putting our customers first.... Everyday in every way!!
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2310 Barrett Lakes Blvd NW

Kennesaw, GA

30144

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Showing 621 reviews

July 02, 2026

Among the services done, I had the cabin air filter changed on my 2023 Nissan Maxima. The filter was saved so I could inspect it. I was surprised that I didn’t see more debris! However, after return More

by EJB3288
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jul 02, 2026 -

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're sorry to hear that your recent service visit did not meet your expectations. We understand why finding leaves and debris on your passenger-side floor mats after having your cabin air filter replaced would be disappointing, and we agree that attention to detail is an important part of every service experience. We also understand why this has caused you to question our service standards, especially as a valued customer who has trusted us with multiple Nissan vehicles. Your comments are important to us, and we will share them with our service management team for review. We appreciate you bringing this to our attention and hope you'll give us the opportunity to restore your confidence in Town Center Nissan.

Jul 02, 2026 -

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're sorry to hear that your recent service visit did not meet your expectations. We understand why finding leaves and debris on your passenger-side floor mats after having your cabin air filter replaced would be disappointing, and we agree that attention to detail is an important part of every service experience. We also understand why this has caused you to question our service standards, especially as a valued customer who has trusted us with multiple Nissan vehicles. Your comments are important to us, and we will share them with our service management team for review. We appreciate you bringing this to our attention and hope you'll give us the opportunity to restore your confidence in Town Center Nissan.

July 02, 2026

Manager took time to look at my past visits to see what services were needed. I appreciated that he was informative but didn’t pressure me. More

by CARLISLEJACKIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
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Jul 02, 2026 -

Town Center Nissan responded

Thank you for your kind review! We're glad to hear that our manager took the time to review your vehicle's service history and clearly explain what maintenance was recommended. We believe in providing honest, informative guidance without any pressure, so it's wonderful to know that approach made a positive impression. We truly appreciate your trust in Town Center Nissan and look forward to serving you again in the future!

July 01, 2026

I am not happy the technician who checked multi point inspection. My both front and rear break pads are completely worn out but report says its good More

by Shiven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dominique Goodrow
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2026 -

Town Center Nissan responded

Thank you for bringing this to our attention. We're sorry to hear about your experience and understand your concern. If your brake pads were completely worn but the multi-point inspection indicated they were in good condition, that is certainly disappointing and not the level of accuracy or attention to detail we strive to provide. We sincerely apologize for the frustration this has caused. Please contact our service management team so we can review your inspection, discuss your concerns, and work toward making this right. We appreciate your feedback, as it helps us improve our service for all of our customers.

June 30, 2026

Always great and professional service. My advisor J. Alvarez is always very attentive. This is my preferred place for my Nissan Rogue:-) More

by ned_atl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Alvarez
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Jul 02, 2026 -

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that you consistently receive great, professional service from our team. It's especially rewarding to know that J. Alvarez has provided attentive care and made each visit a positive experience. We truly appreciate you choosing Town Center Nissan as your preferred service destination for your Nissan Rogue. We look forward to continuing to provide you with exceptional service for many miles to come!

June 30, 2026

each time I have gone to Town Center Nissan with my 2023 Nissan Rogue Eddie has been fantastic !!! He always lets me know when I need servicing my vehicle. There is also another person that I would like to More

by daryl.harvey2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry
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Jul 02, 2026 -

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that Eddie has consistently provided you with exceptional service and kept you informed about your Nissan Rogue's maintenance needs. We're also glad Barry was able to clearly explain the issue with your vehicle and help you understand the repairs it needed. We'll be sure to share your kind words with both Eddie and Barry—they'll truly appreciate the recognition. Thank you for choosing Town Center Nissan, and we look forward to continuing to take great care of you and your Rogue!

June 30, 2026

Everything was nice and clean I will definitely continue coming back thank you for everything you have done for me More

by marjorie_hyppolite
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Mathis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erik Albright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Gilland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Little
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominique Goodrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Rushing
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 02, 2026 -

Town Center Nissan responded

Thank you for your kind review! We're delighted to hear you had a positive experience and that you found our dealership clean and welcoming. It means a lot to know you've chosen to continue trusting Town Center Nissan with your vehicle needs. We truly appreciate your support and look forward to serving you again. Thank you for being a valued customer!

June 29, 2026

You’re in good hands with Brandi! The whole service team is really awesome and professional More

by DCOLLODE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi Pruitt
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Jun 29, 2026 -

Town Center Nissan responded

Thank you for the fantastic review! We're thrilled to hear you had such a great experience with Brandi and the rest of our service team. Brandi is dedicated to providing exceptional customer care, and we're glad she made you feel well taken care of. We also appreciate your kind words about our entire team and their professionalism. Thank you for choosing Town Center Nissan—we look forward to serving you again on your next visit!

June 29, 2026

Polite fast professional service, complimentary sacks, clean waiting room. First time utilizing that location, I will definitely use again. More

by lomac05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Gilland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 29, 2026 -

Town Center Nissan responded

Thank you for the wonderful review! We're delighted to hear your first visit to our service department was such a positive experience. It's great to know you enjoyed our fast, professional service, clean waiting area, and complimentary snacks while you waited. We truly appreciate you giving Town Center Nissan a try, and we're honored to have earned your trust. We look forward to welcoming you back for your future service needs!

June 29, 2026

Brandi is awesome! She is so helpful! All work was completed so quickly. Not a long wait at all More

by BUZZDYER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandi 5 stars
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Jun 29, 2026 -

Town Center Nissan responded

Thank you for the wonderful review! We're so glad to hear that Brandi provided such a helpful and positive experience. She is a valued member of our service team, and we're thrilled that she made your visit enjoyable. It's also great to know your service was completed quickly with little wait time. We truly appreciate your kind words and thank you for choosing Town Center Nissan. We look forward to serving you again soon!

June 29, 2026

Service took over 2 hours with a scheduled appointment, only to have an oil change and check levels. Also the techs were not knowledgeable about a grinding noise with the brakes and said it was normal. Ano More

by haleyelizabethmurray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown personnel name
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Jun 29, 2026 -

Town Center Nissan responded

Thank you for sharing your feedback. We're very sorry to hear that your recent service experience did not meet your expectations. We understand how frustrating it is to wait more than two hours for a scheduled appointment, especially for routine maintenance. We're also concerned to hear about the brake diagnosis and that another repair facility identified an issue that was not addressed during your visit. Additionally, we apologize for the confusion regarding your maintenance package and any charges that did not appear to align with your coverage. This is not the experience we want our customers to have. We would appreciate the opportunity to review your visit and discuss your concerns further. Please contact our service management team so we can look into what happened and work toward a resolution. Thank you for bringing these issues to our attention.

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