Town Center Nissan

Town Center Nissan responded

Thank you for taking the time to share your feedback. We're glad to hear your visit was quick and that your overall experience was decent. However, we're sorry to learn there was confusion regarding your recall service. We understand how frustrating that can be, and we apologize that the process did not go as smoothly as it should have. Your comments are important to us and will help us improve how we handle recall appointments in the future. Thank you for choosing Town Center Nissan, and we hope to provide you with a better experience on your next visit.

Town Center Nissan responded

Thank you for your wonderful review! We're honored to hear that you feel so well cared for each time you visit Town Center Nissan. Creating a welcoming atmosphere and providing exceptional customer service are at the heart of everything we do, and it's rewarding to know that our team consistently delivers that experience. We truly appreciate your kind words and your trust in our dealership. We look forward to welcoming you back again soon!

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that your experience at Town Center Nissan was easy, supportive, and helpful. Our service team takes great pride in creating a welcoming environment and making every visit as enjoyable and stress-free as possible. We truly appreciate your kind words and your continued trust in our team. We look forward to serving you again on your next visit!

Town Center Nissan responded

Thank you for your thoughtful review! We're honored that you trust us to take care of your vehicle. It's wonderful to hear that you've consistently experienced efficient service and enjoy working with our team. We appreciate your patience during your recent visit without an appointment, and we're glad our customer lounge—with its comfortable seating, refreshments, magazines, and TV—helped make your wait more enjoyable. Thank you for choosing Town Center Nissan, and we look forward to seeing you again on your next visit!

Town Center Nissan responded

Thank you for taking the time to share your feedback. We're sorry to hear that your recent visit did not fully meet your expectations. We understand your disappointment in not receiving a courtesy vehicle inspection, especially since it could have identified your burned-out headlight. We also appreciate your comments regarding the waiting area refreshments and understand that offering a wider variety of snack options would better accommodate all of our customers. We regret that your driver's seat was not returned to its original position and understand how that could be frustrating. Your feedback regarding courtesy services, such as a vehicle wash and vacuum, is also appreciated and will be shared with our team as we continue looking for ways to enhance the customer experience. Thank you again for your honest feedback. We value your business and hope to provide you with a more satisfying experience on your next visit to Town Center Nissan.

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're delighted to hear that Ken Gilland provided such outstanding service. His honesty, thorough explanations, and willingness to review tire options with you while answering your questions are exactly the kind of customer care we strive to provide. We're also glad he made your appointment a priority and took the time to check in with you before leaving for lunch to ensure you had no remaining concerns. At the same time, we're sorry to hear that other aspects of your visit did not meet your expectations. We understand your concerns regarding being approached about purchasing a new vehicle while you were in for service, and we appreciate you sharing your perspective. Your feedback is important to us and will be shared with our team as we continue working to improve the overall customer experience. Thank you again for recognizing Ken's exceptional efforts. We truly appreciate your feedback and your continued trust in Town Center Nissan.

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that Jorge took the time to explain everything in detail and answered all of your questions. Providing clear communication and quality service is what we strive for, and we're glad your vehicle was repaired and is running smoothly again. We truly appreciate your trust in Town Center Nissan and look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear you enjoyed our service and found our waiting area comfortable during your visit. It's great to know that the complimentary car wash and replacement oil change sticker made such a positive impression. We're especially pleased that our team went the extra mile to make sure you received your sticker—that level of customer care is what we strive for every day. We truly appreciate your kind words and your trust in Town Center Nissan. We look forward to serving you again on your next visit!

Town Center Nissan responded

Thank you for your kind review! We're glad to hear everything worked out well and that our team was able to keep you on schedule by providing a rental vehicle while your car was being repaired. We understand how important it is to minimize disruptions, and we're happy we could make the process more convenient for you. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your wonderful review and for your continued loyalty to Town Center Nissan! It means so much to us that you've trusted our team to maintain and service three of your vehicles over the years. We're honored to have earned the confidence of both you and your partner, and we're grateful for your kind words about the care you've received. Thank you for allowing us to be your trusted service team—we look forward to taking care of you and your vehicles for many years to come!