Town Center Nissan

Town Center Nissan responded

Thank you for your kind review! We're glad to hear that you consistently find our team to be helpful and courteous. While we understand that service may not always be the quickest, we're pleased that you appreciate the thorough care and attention we provide. It's also wonderful to know that our shuttle service has added convenience to your visits and that you've found it to be clean and comfortable. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

Town Center Nissan responded

Thank you for choosing Town Center Nissan for your first visit! We're delighted to hear that you had a good experience and appreciated the professionalism and customer service provided by our team. It's especially rewarding to know that you felt comfortable and never pressured into unnecessary services. We truly appreciate your feedback and look forward to welcoming you back for many more great experiences in the future!

Town Center Nissan responded

Thank you for the wonderful review! We're thrilled to hear that you received great service from our friendly advisors and that your truck was completed on time without any issues. Providing professional, efficient service is always our goal, and we're grateful for your recommendation. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your kind review! We're delighted to hear that Lamar provided such an excellent experience during your visit. His professionalism and attention to detail are qualities that make him a valuable member of our team, and we're glad he continues to make the service process enjoyable every time you arrive. We truly appreciate your support and thank you for choosing Town Center Nissan!

Town Center Nissan responded

Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how upsetting it must be to feel that you were charged for repairs based on an incorrect diagnosis. We recognize the frustration and disappointment this situation has caused, and we regret that your visit left you with such a negative impression of our dealership. Providing accurate diagnoses and trustworthy service is extremely important to us, and we take concerns like yours very seriously. We appreciate you bringing this matter to our attention and would welcome the opportunity to review your experience in greater detail to better understand what occurred. Thank you for your candid feedback. It helps us identify areas where we need to improve, and we are sorry that we did not earn your confidence or recommendation.

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that Brandi provided such an exceptional experience. Clear communication and making sure our customers understand and approve all recommended repairs are incredibly important, and we're glad Brandi consistently delivers that level of service. It's great to know there were no surprises and that you also enjoyed our waiting area. We truly appreciate your kind words and thank you for choosing Town Center Nissan. We look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your loyalty and continued trust in Town Center Nissan! It means a lot to us that you choose our service department for all of your Nissan vehicles. We're thrilled to hear that our team consistently provides the excellent service you deserve. Thank you for your kind words and support—we look forward to taking care of your vehicles for many years to come!

Town Center Nissan responded

Thank you for your wonderful review! We're so glad to hear that you appreciated the convenience of dropping off your vehicle, taking advantage of our courtesy shuttle service, and receiving great communication throughout your visit. It's especially rewarding to know that Jorge, Tyler, and Richard provided such a positive experience. We'll be sure to share your kind words with them and the rest of our team. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

Town Center Nissan responded

Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent experiences left you feeling pressured into purchasing services that you did not believe were necessary. We understand how frustrating it can be when expectations regarding a maintenance package and future service costs are not clearly aligned. Providing honest recommendations and transparent communication is extremely important to us, and we regret that you felt our team did not meet those standards during your visits. Your concerns regarding the repeated replacement of air filters and the costs associated with your recent services are serious, and we apologize that your trust in our dealership was impacted. We appreciate you bringing these concerns to our attention, as feedback like yours helps us identify areas where we can improve. While we are disappointed to hear that you do not plan to return, we would welcome the opportunity to discuss your experience further and review your concerns with our management team. Thank you again for your candid feedback.

Town Center Nissan responded

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. Providing organized, efficient service and clear communication is very important to us, and we regret that you felt lost during your visit. Your comments will be shared with our team as we continue working to improve our processes and create a better experience for every customer. We appreciate your honest feedback and hope to have the opportunity to serve you better in the future.