Town Center Nissan

Town Center Nissan responded

Thank you for the wonderful review! We're delighted to hear your first visit to our service department was such a positive experience. It's great to know you enjoyed our fast, professional service, clean waiting area, and complimentary snacks while you waited. We truly appreciate you giving Town Center Nissan a try, and we're honored to have earned your trust. We look forward to welcoming you back for your future service needs!

Town Center Nissan responded

Thank you for the wonderful review! We're so glad to hear that Brandi provided such a helpful and positive experience. She is a valued member of our service team, and we're thrilled that she made your visit enjoyable. It's also great to know your service was completed quickly with little wait time. We truly appreciate your kind words and thank you for choosing Town Center Nissan. We look forward to serving you again soon!

Town Center Nissan responded

Thank you for sharing your feedback. We're very sorry to hear that your recent service experience did not meet your expectations. We understand how frustrating it is to wait more than two hours for a scheduled appointment, especially for routine maintenance. We're also concerned to hear about the brake diagnosis and that another repair facility identified an issue that was not addressed during your visit. Additionally, we apologize for the confusion regarding your maintenance package and any charges that did not appear to align with your coverage. This is not the experience we want our customers to have. We would appreciate the opportunity to review your visit and discuss your concerns further. Please contact our service management team so we can look into what happened and work toward a resolution. Thank you for bringing these issues to our attention.

Town Center Nissan responded

Thank you for the wonderful review! We're thrilled to hear that you've had excellent experiences with our service department and that Jorge has made such a positive impression. His dedication to customer service, attention to detail, and commitment to making every guest feel valued are qualities we're proud to have on our team. It means so much to know that you've found a service department you can trust. We truly appreciate your kind words and your continued confidence in Town Center Nissan. We look forward to serving you again for all of your future vehicle needs!

Town Center Nissan responded

Thank you for the wonderful review! We're so glad to hear that Ken and the Town Center Nissan service team took great care of your Murano. Keeping our customers informed about their vehicle's maintenance needs, offering fair pricing, and providing convenient options like a rental vehicle when repairs take longer are all part of the service experience we strive to deliver. We truly appreciate your trust in our team and your kind words. Thank you for choosing Town Center Nissan, and we look forward to serving you again!

Town Center Nissan responded

Thank you for taking the time to share your feedback. We're glad to hear you were ultimately pleased with the service performed on your vehicle. At the same time, we apologize that the diagnostic process took longer than expected and that you had to follow up multiple times for updates. We understand how important timely communication is, and we'll share your comments with our team as we continue working to improve our service experience. We appreciate your patience and thank you for choosing Town Center Nissan.

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you received outstanding support and stellar service during your visit. It's especially rewarding to know that our service manager made such a positive impression with her kindness and dedication to providing excellent customer care. We'll be sure to share your compliments with our team. Thank you for choosing Town Center Nissan, and we look forward to serving you again in the future!

Town Center Nissan responded

Thank you for your feedback. We're very sorry to hear about your recent service experience. Waiting three hours for an oil change despite having a 9:00 a.m. appointment is not the level of service we strive to provide, and we understand how frustrating it must have been to repeatedly ask for updates on your vehicle. We sincerely apologize for the inconvenience and the lack of communication during your visit. Your comments are important to us, and we'll share them with our service management team as we work to improve our scheduling and customer communication. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.

Town Center Nissan responded

Thank you for sharing your feedback. We're sorry to hear that you're frustrated with your warranty experience and understand how disappointing it can be when coverage doesn't meet your expectations. We strive to be transparent about warranty terms and coverage, and we regret that your experience has left you feeling otherwise. We would appreciate the opportunity to review your specific situation and determine whether there has been any misunderstanding regarding your coverage. Please contact our management team directly so we can look into your concerns. Thank you for bringing this matter to our attention.

Town Center Nissan responded

Thank you for your great review! We're happy to hear your visit was quick, efficient, and hassle-free. It's great to know our team was able to get you checked in promptly, complete your oil change and tire rotation, and have you back on the road in a timely manner. We appreciate your business and look forward to seeing you again for your future service needs at Town Center Nissan!