Tower Honda of Longview - Service Center

As usual, the staff introduced himself first and explained what happened next. It was great! explained what happened next. It was great! More

Very good everything now working Better than expected Thanks for the good service and respondr Thanks for the good service and respondr More

Gary Carson and Richard Comer always do a superb job on car. It is repaired correctly and delivered on time as promised. car. It is repaired correctly and delivered on time as promised. More

Tower Honda always has great service. The wait time is minimal and they are all very courteous. The wait time is minimal and they are all very courteous. More

They were Efficient and courteous. They checked in with me several times while I was waiting. They checked in with me several times while I was waiting. More

Great experience! It was my first visit to get maintenance, it was quick and easy! It was my first visit to get maintenance, it was quick and easy! More

My visit was great. I was treated very well and with respect They even knew my name. I was treated very well and with respect They even knew my name. More

I am extremely disappointed and concerned about my recent visit to this dealership. The sales staff were rude and pushy, and the cars on the lot were overpriced and in poor condition. I would strongly advise visit to this dealership. The sales staff were rude and pushy, and the cars on the lot were overpriced and in poor condition. I would strongly advise others to stay away from this dealership as it seems like they are more interested in making a quick sale than providing a positive customer experience. More

Its all about sales, forget service afterwards Danny Benage, General Manager,Ken Bachus, Service Manager and Shannon Gonzalez, Service Advisor have all managed to show me that all this dealership Danny Benage, General Manager,Ken Bachus, Service Manager and Shannon Gonzalez, Service Advisor have all managed to show me that all this dealership is interested in is sales. After sales servicing has been shoddy and slipshod, often being met with "can't duplicate, can't fix, not covered or just plain old slapshod maintenance, requiring multiple trips to have repaired properly. Danny Benage's latest "cure" is to trade in my 2019 Insight for a new vehicle "that I might like better". He totally misses out that what I would like better is quality service, not excuses and blowoffs. More

Very Rude and Unprofessional and Absolutely No Communication The staff in this dealership were very unfriendly, and there is no communication in this place. The gentlemen that is from finance and worked up the The staff in this dealership were very unfriendly, and there is no communication in this place. The gentlemen that is from finance and worked up the numbers on the vehicle had the worst personality and was very rude. He acted very unprofessional and seemed very unconcerned with what I had to say. Then to top it all off, I had to take my car back to have the windows tinted, and it was the worst job I have ever seen. All I got was excuses as to why it looked like it did. The person that did the tinting confronted by son and threatened him and had to be called down by other workers in the service department. This place is a joke. All you get is excuse after excuse, but no one would just own up to the fact that they really did not know what they were doing. I will never recommend Tower Honda to anyone. There needs to be consequences for this type of behavior. Excuses just do not work for me as a customer. If they would spend more time providing a service instead of worrying about completing their survey and giving them a excellent score they would probably gain more business and their customer review would improve! More