Shannon Gonzalez

Very smooth Shannon was very good at her job all of the people I talked to were very courteous people I talked to were very courteous More

by jodeek46 Verified Customer Verified Customer

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Very professional, caring and quick to help us fix our car. You are highly recommended. car. You are highly recommended. More

by GOLDIE9591 Verified Customer Verified Customer

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Fast, efficient and helpful. Great work. Shannon did a great job and got my cat fixed quickly. Great work. Shannon did a great job and got my cat fixed quickly. More

by rondashowe Verified Customer Verified Customer

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We are very pleased with the service at Tower Honda and appreciate all they do to make waiting on our oil change more comfortable appreciate all they do to make waiting on our oil change more comfortable More

by Acourt237 Verified Customer Verified Customer

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Honda, always gets me taken care of. My experience with Shannon, is great. She takes care of me. Customer Service is awesome. My experience with Shannon, is great. She takes care of me. Customer Service is awesome. More

by crhunter77 Verified Customer Verified Customer

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Great customer service and wait time was excellent. I will definitely recommend you all to others I will definitely recommend you all to others More

by adgerkathleen Verified Customer Verified Customer

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Excellent staff service, unacceptable repair outcome I recently had my Honda serviced at Tower Honda of Longview while stranded out of town. Shannon in service provided outstanding customer care – attenti recently had my Honda serviced at Tower Honda of Longview while stranded out of town. Shannon in service provided outstanding customer care – attentive, kind, and truly empathetic in helping us get back on the road as quickly as possible. However, after paying $3,500 for repairs and being told the car was fixed, the same stalling problem occurred multiple times on the drive home. The engine died at stops and while fueling, and it took several cranks to restart each time. We were fortunate to make it home safely, but the vehicle still needs further diagnosis and repair at another Honda dealer. I appreciate Shannon’s customer service and professionalism, but the diagnostic and repair outcome from the shop itself was unacceptable. When a customer pays $3,500 and is sent back on the highway in a vehicle that still stalls, that’s a serious safety and quality‑of‑work issue that needs to be addressed. More

by VINCEBRITTON12 Verified Customer Verified Customer

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Another great job by Tower Honda! Our car was service promptly washed and returned in the stated time frame. Our car was service promptly washed and returned in the stated time frame. More

by arelymeador Verified Customer Verified Customer

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The waiting area is kept is top shape. The snacks and drinks a plus. The mini arcade for kids was a cool add. The snacks and drinks a plus. The mini arcade for kids was a cool add. More

by BROOKIEBARRIOS Verified Customer Verified Customer

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Tower Honda is one of the better car dealerships. The customer service is good and it’s nice that they wash your car. When you bring it in. Snacks and ice cream or a nice touch. The customer service is good and it’s nice that they wash your car. When you bring it in. Snacks and ice cream or a nice touch. More

by Doug 999 Verified Customer Verified Customer

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