Tower Honda of Longview - Service Center

Had an appointment to get my new car's windows tinted. Service area greeted me and told me where to park and how to get inside to the waiting area. Wait was pleasant. Waiting area had snacks and drinks Service area greeted me and told me where to park and how to get inside to the waiting area. Wait was pleasant. Waiting area had snacks and drinks available, which I needed as I had not eaten lunch yet. Thanks for that. Windows look great. Salesperson, Nancy, stopped and checked on me multiple times while I was waiting. Overall, a great experience. More

Easy to work with. Determined to get us in the vehicles we wanted. Awesome salesmen and manager. Determined to get us in the vehicles we wanted. Awesome salesmen and manager. More

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They have always taken good care of my needs their service has been prompt and reliable service has been prompt and reliable More

Oil change is expensive, but luckily I have a coupon. If not, I won’t do it there. If not, I won’t do it there. More

Shannon is always great to me & easy to work with. Makes everything simple & explains everything up front. Will always come see Shannon & Tower Honda for my vehicle needs!! Makes everything simple & explains everything up front. Will always come see Shannon & Tower Honda for my vehicle needs!! More

Gary is always ready to help us. The waiting room is always clean and inviting. The waiting room is always clean and inviting. More

Shannon is always courteous and helpful. She insured that when I bring my car in the experience is good. The work is accurate and everyone is helpful She insured that when I bring my car in the experience is good. The work is accurate and everyone is helpful More

Great customer service. facilities were very clean, and staff kept customers up to date on needed services. facilities were very clean, and staff kept customers up to date on needed services. More

I gave a low writing because I do not understand why it would take two hours to do in oil change. I missed a meeting with my children who came in for a visit, we were going to have a late lunch. I fully th would take two hours to do in oil change. I missed a meeting with my children who came in for a visit, we were going to have a late lunch. I fully thought I would be out of there in about an hour. I had an appointment I don’t understand making so many appointments when it’s going to take two hours to complete each appointment, simple things like oil changes. There was another man there that was really upset because he had been there over two hours for an old change. another thing, is the cost of the oil change, which I thought was too much compared with other places. I went ahead and decided to do it there because I was in a hurry, and didn’t want to drive around finding another place and I still miss my appointment. there was a $15 off coupon on your website which I would not have known about and would not have been told about by any of your employees. The man in the waiting area kindly showed it to me. More