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Towbin Dodge RAM
Henderson, NV
1,302 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,302 Reviews of Towbin Dodge RAM
March 10, 2019
Firs Car dealership purchase gone wrong, lemon alert On march 19th i purchased a used 2013 Dodge Dart Sxt 2.0L. During the sale process i had found out would need to put a down payment of $1,000 down to On march 19th i purchased a used 2013 Dodge Dart Sxt 2.0L. During the sale process i had found out would need to put a down payment of $1,000 down to be considered for financing. I told Maria i had been offered a better deal and wanted to shop around a bit, told her i wanted to go check out a couple cars sold cash for title person to person personaly owned vehicles, etc... as well as visit a couple smaller lots. After walking out Maria had followed me and literally begged and pleaded asking what she would have to do to get my business. Next she had mentioned if i buy from a personally owned vehicle, i wouldnt have any warranty or peace of mind like i would have if i purchase from her., and told me the 2013 Dodge Dart had 68,000 miles on it been fully inspected,smogged so i would have no worries there. Then she said if the car were to break down or require work everything would be covered by Dodge, and would be given loaner vehicle, instead of leaving me paying to fix the car and get rent a car personally. She proceeded to promise i was getting a great running car that had just been serviced, inspected, great interior and that it had very low miles for a 2013. She continued on about how great the interior and flatscreen in dash stereo is and no worries getting it to pass smog and no worries about having to put the car in the shop any time soon, and have to pour more money into it right after purchasing it. She had then said most importantly the warranty is what your really paying for. Which would keep me from going out of pocket to fix any problems. Especially after putting $1,000 down on car and payments of $234 monthly i realized it would be the best purchase for me. Well not even 1 week passed and i had to take to Dodge service department. Who had told me i would need all new motor mounts & pan guard under vehicle plastic chassis guard costing over $1,000 with parts and labor and that i had to pay it all . Come to find out it has a bad pulley as well. Its only been 2 weeks since purchased and im wishing i never walked in and met Maria and her staff. Empty lies and promises ruined my first car buying experience More
by Ldseven7
Employees Worked With
Maria Ramos
February 25, 2019
Towbin's Finest Lloyd Hicks was a professional from start to finish. He helped make the car buying experience a pleasant one by providing options for the truck and ca Lloyd Hicks was a professional from start to finish. He helped make the car buying experience a pleasant one by providing options for the truck and car we purchased. I will always come back to Towbin as long as Lloyd is there to help. Thanks LLoyd. More
by junior
Employees Worked With
Lloyd Hicks, Lloyd Hicks, Shane Follen
February 19, 2019
Service Great service. Done is a timely manner. Service writer Branden was right on top of things and kept me informed the entire time. awesome experience, Great service. Done is a timely manner. Service writer Branden was right on top of things and kept me informed the entire time. awesome experience, More
by Randi
Employees Worked With
Branden
February 10, 2019
Excellent experience Danny is awesome, he helped me purchase my first brand new car! I wasn’t there for hours, and he did exactly what he said he was going to do over the Danny is awesome, he helped me purchase my first brand new car! I wasn’t there for hours, and he did exactly what he said he was going to do over the phone prior to going to the dealership. My trade in experience was very easy and he was always available to answer questions even after buying the car. I am very pleased with my service and will be back in the future! More
by Adotsaw
Employees Worked With
Daniel Adams
February 09, 2019
Won’t Go Back Made an appointment for some recalls and another issue on my vehicle and provided the vin number. Drove over 250 miles to basically find out after th Made an appointment for some recalls and another issue on my vehicle and provided the vin number. Drove over 250 miles to basically find out after the service department had my vehicle for several hours they didn't have all the parts for the recalls and I would have to leave my vehicle from Friday until Tuesday for my concerns to be resolved. I explained that would not work and I would have to reschedule as I was told when making the appointment it would be resolved that day. The guy then said they don't like to do jobs like the one needed in Friday's because it is the end of the week. They do not accommodate the customer and what is the point of scheduling for recalls when they don't have the parts knowing what the recalls are when they had my vin number. So disappointed and a wasted trip and wasted money. More
by Frustrated
Employees Worked With
Service Department
January 24, 2019
Chris & service center I appreciate them getting my truck in and out for the recalls quickly they thought it was going to take two days and they finished in just one day gre I appreciate them getting my truck in and out for the recalls quickly they thought it was going to take two days and they finished in just one day great job. Thanks Ralph More
by Harmanida
Employees Worked With
Chris Douglas
January 18, 2019
Excellenet service LLoyd Lloyd did an excellent job with my used car purchase. He not only did the standard things like walking me through the paperwork and taking me for a t Lloyd did an excellent job with my used car purchase. He not only did the standard things like walking me through the paperwork and taking me for a test drive, he went above and beyond by picking me up at my house rather than having me take the bus to the dealership. Since I was paying cash but had to wait for a transfer to clear, both he and Joe in the finance department worked with me to set up a backup financing plan so I could drive the car home that night. Overall, Lloyd did an excellent job! More
by Dappoker
Employees Worked With
Lloyd Hicks
January 04, 2019
Outstanding customer service. If your looking for your next Dodge, Towbin Dodge is your place. Ask for Sal, hes professional, polite and honest. He worked with us from beginning to If your looking for your next Dodge, Towbin Dodge is your place. Ask for Sal, hes professional, polite and honest. He worked with us from beginning to end to find us the right car and right deal. Sal and his team made us official Dodge owners for life. More
by Kris
Employees Worked With
Sal
December 08, 2018
GREAT CUSTOMER SERVICE JOSH I PURCHASED MY FIRST BRAND NEW VEHICLE AT TOWBIN DODGE RAM, RAM 2500 4X4 DIESEL. I HAD GREAT CUSTOMER SERVICE FROM JOSHUA VELEZ, HE WAS VERY PATIENT I PURCHASED MY FIRST BRAND NEW VEHICLE AT TOWBIN DODGE RAM, RAM 2500 4X4 DIESEL. I HAD GREAT CUSTOMER SERVICE FROM JOSHUA VELEZ, HE WAS VERY PATIENT, KNOWLEDGEABLE, FRIENDLY AND ALWAY SMILING. HE UNDERSTOOD WHAT I WANTED AND HELPED ME FIND IT. CALLED ME AFTER THE SALE AND KEPT ME UPDATED ON COUPLE OF ITEMS THAT WERE ORDERED AND SHOWED HE CARES ABOUT HIS CUSTOMERS. I WOULD DEFINITELY RECOMMEND AND WILL TO MY FRIENDS AND FAMILY. THANK YOU! More
by JORGE F.M.
Employees Worked With
JOSHUA VELEZ
December 01, 2018
Purchase I had a great experience with Joshua he took good care of ne and got me what i was looking for. I would definitely recommend him to anyone looking to I had a great experience with Joshua he took good care of ne and got me what i was looking for. I would definitely recommend him to anyone looking to purchase a vehicle. More
by Rab0520
Employees Worked With
Joshua
