Tony Volkswagen

Do yourself a favor and avoid this dealership like the plague. Terrible service, no aloha whatsoever and sleazy salesman tactics. I bought my car here a few years ago and have had nothing but issues, havi plague. Terrible service, no aloha whatsoever and sleazy salesman tactics. I bought my car here a few years ago and have had nothing but issues, having to bring it in for service once every few months to fix problem after problem. The worst of all though is after a particularly rainy season, I noticed leaking from my sunroof which resulted in mold spots on the headliner. After taking it in expecting that this would be addressed and fixed but no, they said we should have been cleaning it out ourselves and that is it an “environmental” factor despite it clearly stating on their user manual that this is something THEY are supposed to do at not just your 10k but also your 20 and 40k service check ups. They told me it had not been cleaned in over two years despite me coming in for 3 checks ups and various other check ups in that time. Their neglect to do their JOB has caused damage to my car and my son now has a wheezy cough due to their negligence. After calling and calling leaving multiple voicemails with no returns back, I called it a loss but I do not want another person to go through this. Mold is dangerous and their failure at every single checkup to simply look at the drain and make sure it is draining properly before it became a huge issue and then doubling down on it once it has been brought to light and blaming me-the customer and NOT a mechanic- how outrageous. I couldn’t imagine having the audacity. What type of company doesn’t return a customers phone calls? One that knows their in the wrong probably. I wish I could attach a photo where it shows “cleaning and filtering out the sunroof drain” is a checklist item on THEIR service manual because it is clearly written in black and white and yet when confronted with this, they said I was supposed to ASK to have that done. WHAT? When you go see a doctor, do you have to request that they check your temperature and vitals??? NOPE. THEY JUST DO IT. Anyway, this is a KNOWN issue amongst dealerships that VW sunroofs are prone to being faulty and causing leaks and damage as there have been multiple class action lawsuits and even a recall on models in the past. All the more reason these service managers should be well aware of and on top of cleaning them out not at the customers request but just as part of their normal maintenance since it what is written in their very own handbook. If this helps even one person decide to go to the tony Volkswagen instead, I’ll feel like I helped. No one should have to drive around with mold in their car pregnant or with a toddler. HONOLULU VOLKSWAGEN IN TOWN is the way to go. More

Amazing service and so kind. Not pushy at all. Scott Speizer was so helpful and it was such a simple process working with them. Definitely cannot recommend enough! Not pushy at all. Scott Speizer was so helpful and it was such a simple process working with them. Definitely cannot recommend enough! More

kanani took the initiative to pick me up even though i was unreachable via my cell phone! was unreachable via my cell phone! More

Jon goes above & beyond to accommodate the customers needs. He is the EV specialist @ Tony Volkswagon. needs. He is the EV specialist @ Tony Volkswagon. More

My wife and I found ourselves here recently after my old vehicle decided to call it quits while driving up the H2 earlier in the week. We took a look at a few models of the Tiguan and eventually ended up dr vehicle decided to call it quits while driving up the H2 earlier in the week. We took a look at a few models of the Tiguan and eventually ended up driving away in one. The team here was respectful, honest, straight forward, and didn't make us feel that typical "dealership pressure" that I'm sure a lot of us are accustomed to. They even put the car on the side for us when we had to run to a luncheon in the middle of the buying process. We worked mainly with Brennan Mata and wanted to make sure we could leave a good review for him. Incredibly professional interactions while still remaining very personable. He went the extra mile during the buying process and the days after we had purchased the vehicle. We were grateful that he was at the welcome booth when we pulled in the lot. Wanted to add a shoutout to Wendi in the service department for taking care of us when we had to come back in for our safety inspection and James who handled the finance portion. They're both part of the reason that we wouldn't hesitate to return. We would absolutely recommend this dealership and sales team to our families and friends. Thank you Tony Volkswagen! More

Sales Associate Shanon Payne gave me the smoothest vehicle transaction in my adult life! I'm still blown away by how easy the entire process was and I love my new car! vehicle transaction in my adult life! I'm still blown away by how easy the entire process was and I love my new car! More

Thank you Francis and Misty for making my lease trade in a breeze. I was back and forth between cars for a while and Francis did the best job in getting me where I needed to be to get into a brand new Tigua a breeze. I was back and forth between cars for a while and Francis did the best job in getting me where I needed to be to get into a brand new Tiguan. Then whole buying experience was quick. Once we got the numbers where I wanted, all by text at that, I was in and out in under 2 hours! James in finance also helped educate me on added products for my car. Definitely recommend Francis for you car buying experience! More

Fantastic experience, my salesman Eli was awesome! Completely happy with the service and purchase! Eli is the best, so if you need a car go see him! Completely happy with the service and purchase! Eli is the best, so if you need a car go see him! More

We had a wonderful experience in the purchase of a used 2015 Mustang GT from Tony Nissan. From start to finish, we received excellent communication and customer service. The honest and no pressure bargai 2015 Mustang GT from Tony Nissan. From start to finish, we received excellent communication and customer service. The honest and no pressure bargaining were pleasant surprises. They even offered financing options. We definitely would consider doing business with Tony Nissan again in the future. More

Mahalo for providing exceptional customer service. During this time of uncertainty, our family was able to safely and smoothly purchase our vehicle with minimal in person contact. We were able to browse for this time of uncertainty, our family was able to safely and smoothly purchase our vehicle with minimal in person contact. We were able to browse for vehicles safely from home online, communication was excellent via email, text, and phone & we were able to complete most of the paperwork before going in for the test drive. Mahalo Tony Nissan More