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Tony Volkswagen

Waipahu, HI

4.8
313 Reviews

94-1299 Ka Uka Boulevard

Waipahu, HI

96797

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313 Reviews of Tony Volkswagen

October 09, 2021

Thank you Francis and Misty for making my lease trade in a breeze. I was back and forth between cars for a while and Francis did the best job in getting me where I needed to be to get into a brand new Tigua More

by AshP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Kawata, Francis Hoang, Misty Huihui
Oct 11, 2021 -

Tony Volkswagen responded

That is so amazing to hear, Ash! Thank you so much for taking the time to share your feedback with our team at Tony Volkswagen. It's great to know that we continue to provide our customers with everything they need. Have a great day!

August 03, 2021

Fantastic experience, my salesman Eli was awesome! Completely happy with the service and purchase! Eli is the best, so if you need a car go see him! More

by cjc24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eli Abordo
Aug 25, 2021 -

Tony Volkswagen responded

Thank you so much for your review, cjc24!

June 12, 2021

We had a wonderful experience in the purchase of a used 2015 Mustang GT from Tony Nissan. From start to finish, we received excellent communication and customer service. The honest and no pressure bargai More

by Alvin W.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Speizer
Jun 15, 2021 -

Tony Volkswagen responded

Alvin W., thank you so much for your positive comments about Tony Volkswagen! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 03, 2021

Mahalo for providing exceptional customer service. During this time of uncertainty, our family was able to safely and smoothly purchase our vehicle with minimal in person contact. We were able to browse for More

by Jojo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennan Mata, Alissa Coker
Jun 08, 2021 -

Tony Volkswagen responded

Jojo, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Volkswagen. If you have any further questions, please don't hesitate to reach out!

May 18, 2021

Everyone was very helpful and made buying a new car very easy. Alissa was great to work with and I appreciate her extra help and support throughout the process. She is fabulous and I will continue to recomm More

by Kelly Pinzak Chong
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Sasaki, Alissa Coker
May 18, 2021 -

Tony Volkswagen responded

Kelly Pinzak Chong, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

May 03, 2021

This is the 2nd time we have leased vehicles with Tony Volkswagen. It’s always a pleasant experience working with them. Alissa was knowledgeable and friendly. We are very happy! More

by Markschwinn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alissa Coker, Steven Alaimo
May 03, 2021 -

Tony Volkswagen responded

Hi Mark. I'm glad you are happy with Alissa's service and thank you for you business. Your business is important to us. Please contact us if you need anything in the future. Respectfully, Stan Nakano, Sales Manager, Tony VW.

May 03, 2021

Been a customer since 1996 and I continue to be a satisfied with Tony Vollswagen. Alissa is terrific and patient. Looking forward to enjoy my VW Jetta More

by Ed
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alissa Coker
May 03, 2021 -

Tony Volkswagen responded

Hi Ed. I'm glad you are happy with Alissa's service and thank you for you business. Your business is important to us. Please contact us if you need anything in the future. Respectfully, Stan Nakano, Sales Manager, Tony VW.

March 18, 2021

In January, I was called to get safety inspection at Tony VW but when I got there, they said I wasn't supposed to be there. In March during my vacation, I set one day to get my car checked out (visor, screec More

by kimkaopuiki
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Guy Miyasaki, Damon Deuprey
Mar 18, 2021 -

Tony Volkswagen responded

Aloha Kim, In your initial email you put down that you preferred to be contacted via text so I did that. I don't have any issues responding here to make it easier on you, that way you don't have to cut and paste etc... In our defense, and just to summarize here is the timeline of events: We did an inspection in the middle of December on a 2018 Jeep with 9910 miles. At the time of the inspection we had no issues and everything went through just fine. We drove the vehicle and had no issues with it stalling etc... At the end of December you purchased this vehicle, I will use quotes which I copied and pasted from your previous post to make sure I don't get anything mixed up: "Then, I never put the visor down because I can't see with it down In January, it kept falling down while I drove. I reported it. In January, the screeching sound Of brakes got louder and louder too. I reported that." I'm not sure who that was reported to but it was not us here at the Tony Volkswagen service department. I think that is important to note because you are posting a review about us for a concern that we knew nothing about. If it was reported to us we would have let you know that it was under warranty and would be covered by the manufacturer. Next quote as follows: "Then, once in February and twice in March, the jeep stalled. It was at a complete stop and wouldn't go back on. First time I was in busy traffic and cars were honking. It took many tries and a few minutes before car could start again." This is the review, as well as our phone conversation on Tuesday where you mentioned it first happened in February, that led me to believe the issue started after 2 months as you purchased it in December. There were no stalling issues, per your review, until the one time it happened in February and then not again until it happened in March. As I stated in my previous response I do empathize with you and I'm sorry this has happened. As I also stated, this is not something that we could have anticipated or prevented on our end. I am glad that I was able to pull some strings and get you into Jeep the next day rather than waiting for a week. I am also glad that it happened while the vehicle is still under the basic manufacturer warranty so that, except for some of your time, the repairs are going to be at no cost to you. I hope this clears up some of your concerns. Please let me know if we can be of any further assistance. We are more than happy to help. Thank you, Damon Deuprey

Mar 19, 2021 -

kimkaopuiki responded

In January, I was called to report for safety and when I got there I was told I need paperwork. Then, during my vacation in March, I had an appointment to check my car squeaking, stalling and the visor that falls. I got there and was told immediately that they can't fix. I wish they called me before I drove there. I'm grateful for Tony Honda for checking on my Jeep's progress. Today, my jeep is still not fixed because it needs three days to fix the transmission. I cannot go without a car for three days. My visor is being fixed by Lou right now. I'm grateful for that. Thank you Damon for that connection.

February 20, 2021

Great Service. Aaron Chan is the person you want to schedule your VW service with. We are a VW family - now on our 5th VW and we have been servicing our VW at Tony VW for about 20 years now. Aaron has More

by Shahin Ansari
Recommend Dealer
Yes
Employees Worked With
Aaron Chan
Feb 26, 2021 -

Tony Volkswagen responded

Aloha Shahin, Thank you very much for taking the time to write this review. We love to hear from our guests and we really appreciate the fact that we've had the privilege of serving you for the last 20 years. That's awesome!!! Please don't hesitate to contact us should you need anything. Thanks again and please stay safe. Aloha, Damon Deuprey Service Manager Tony Volkswagen

February 20, 2021

With Jon Nishimura, we had the most pleasant car buying experience ever. Few years ago Jon helped us purchase a VW CC and then earlier this year he helped us move into a VW Tiguan. Jon was thoughtful, list More

by Shahin Ansari
Recommend Dealer
Yes
Employees Worked With
Jon Nishimura
Feb 21, 2021 -

Tony Volkswagen responded

Hi Shahin Ansari. I'm glad you are happy with Jon's service and thank you for your business. Your business is important to us. Please contact us if you need anything in the future.. Respectfully, Stan Nakano, Sales Manager, Tony VW.

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