Tony Serra Nissan

These gentlemen were very pleased to help me with my business and very courteous to me. business and very courteous to me. More

From the start of buying the car the battery was corroded and dead within a month I was driving home and a rental because they still had to get it ready the rental was out of gas when I finally got the car I and dead within a month I was driving home and a rental because they still had to get it ready the rental was out of gas when I finally got the car I'm going up the hill on 278 in about 60 mph noticed the hood ain't latched. Just had my oil changed it's over filled by about half an inch on the dipstick I'm going to go ask them how do you read it cuz they told me it was fine I needed brakes that was the problem with my car running funny I know how to read it but we'll go by and see if they even looked at it More

My husband took our son to find a car and Cody was a great help . Kordell was a big help. Cody spoke with me on the phone for a good 15 ,20 min and he just sends out positive vibes. I've not had the pl great help . Kordell was a big help. Cody spoke with me on the phone for a good 15 ,20 min and he just sends out positive vibes. I've not had the pleasure of meeting them but my son Cade couldn't say enough about how they talked not just about cars but other topics of conversation. They made my husband and son feel comfortable. Not pressured not rushed they took their time 6 hours they were there so it wasn't a pressure sale . These guys are awesome More

The people are very friendly and I didn’t have to set there 3 hours for my maintenance to be taken care of!! there 3 hours for my maintenance to be taken care of!! More

Use another dealership! !! Any other dealership!!! I sure will next time! I've bought several new cars and have never been treated the way that I was here. (The deal I wa !! Any other dealership!!! I sure will next time! I've bought several new cars and have never been treated the way that I was here. (The deal I was promised, was not what I ended up getting to summarize.) Full story.... I should have paid more attention but was not expecting to be taken advantage of in such an extreme manner! I went in and sat down with them to go over the numbers when I went to pick the car up. (I was having surgery the next morning and didn't drive at night, so I left it there.) The car was offered to me with $5k in Serra cash at the beginning of the deal but that came up missing, they are like "What cash incentive?" the next day, of course, it was gone from the website since they marked it as sold but it was on every other identical vehicle. Also, the purchase price of the car was $4k more than it started out being on the sticker price (when the deal was done). They said they had to do it that night of the signing to make the numbers work to give me more on my trade in....I'd saw this done before and believed them. It was late and we'd been there for hours, and they knew I needed to get out since I had to be at the hospital extremely early the next morning....so they just absolutely took advantage of that. I had said flat out that I WOULD NOT trade my car in for such a low value under any circumstance, so they told me they would give me an additional $2000. That was low but acceptable. When we went over the paperwork and I saw they hadn't given me the extra $2000 and had overcharged for the car, didn't give me the $5000 in incentives, I couldn't back out and couldn't even keep my car. They told me they couldn't even let me pay cash to keep it. It didn't matter to them, I'd already signed the paperwork in good faith and thought it would be what we agreed on and they knew there was nothing I could do and made no effort to make the agreed upon deal. They promised more, to get me to sign and I was dumb enough to believe I was getting the agreed deal. All in all it looks like they took me for at least $10k!!! I'll never do business with them again. The car is so far over the retail price that no one will refinance it and I have great credit!!! :( More

Ashton at Nissan in Cullman explained the problem and explained my options and was very kind and professional explained my options and was very kind and professional More

Got in and out quickly Ashtin was great recommend her and the dealership!! Will be back when my next service is due! the dealership!! Will be back when my next service is due! More

Don't do what they say they will. Make promises but don't keep them. Make promises but don't keep them. More

The dealership is clean and the staff is friendly. The service manager was very helpful on informing me about my vehicle and cost The service manager was very helpful on informing me about my vehicle and cost More

Awesome staff that left me fully satisfied with my new vehicle! Much thanks to Tony Serra Nissan! vehicle! Much thanks to Tony Serra Nissan! More