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Zack Rooks

Overview Reviews (321) Inventory (151)

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Zack Rooks

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.6

321 Reviews

Overview Reviews (321) Inventory (151)

Dealership Experience

1 yr, 10 mos

Industry Experience

1 yr, 10 mos

Languages Spoken

English

4.6

321 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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321 Reviews of Zack Rooks

November 06, 2026

Dealership Rating

Employee Rating

Brantsen and clay were fantastic. Love visiting with them. They have helped me with my last two purchases! Love visiting with them. They have helped me with my last two purchases! More

by dovescry777

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Wyatt Andrews , Brantsen

November 04, 2026

Dealership Rating

Employee Rating

Always prompt service and friendly personnel. The Service dept has always been efficient and answered any concerns we've had. The Service dept has always been efficient and answered any concerns we've had. More

by DIANNEPACE12E

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Nov 06, 2026 -

Tony Serra Nissan responded

Thanks for the great review. We enjoy the value of service our customers receive and tell us about.

November 03, 2026

Dealership Rating

Employee Rating

Time of arrival i was greeted and oil change was very quick Service was very fast and friendly quick Service was very fast and friendly More

by tddad7

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Nov 03, 2026 -

Tony Serra Nissan responded

Thank you for trusting us with your automotive service. We enjoy knowing that customers are happy with the service from beginning to end. Thank you for the 5 stars and we look forward to seeing you again for your next service.

November 01, 2026

Dealership Rating

Employee Rating

My daughter is in school at Wallace away from home and you guys made her feel right at home and comfortable. Thanks so much for taking care of her you guys made her feel right at home and comfortable. Thanks so much for taking care of her More

by TIMBRANDIE12

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Nov 03, 2026 -

Tony Serra Nissan responded

We love to know that our customers feel at home when they are here for any reason. We enjoy meeting each person and understanding their needs from us. We strive to make everyone feel like family and we are thrilled that she felt like family here.

October 30, 2026

Dealership Rating

Employee Rating

Service. Warenty work. Maintenance Very helpful in every way answered every question I had Thanks Warenty work. Maintenance Very helpful in every way answered every question I had Thanks More

by Hlcole1946

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Nov 04, 2026 -

Tony Serra Nissan responded

Thanks for the wonderful review. We are thrilled to know that all your questions were answered and that you had a great experience. Thanks for the 5 star review and come back for all your service needs.

October 29, 2026

Dealership Rating

Employee Rating

Great service. Friendly people. They take time to explain things. I will visit them again. Friendly people. They take time to explain things. I will visit them again. More

by mwads3772

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks, Scot Phillips, Josh Morgan

Oct 30, 2026 -

Tony Serra Nissan responded

Thanks for the great review.

October 29, 2026

Dealership Rating

Employee Rating

They fixed our car after it broke down on the highway and had it ready the next day when we needed it. They were all very nice and polite from the service department to the checkout. Highly recommend. had it ready the next day when we needed it. They were all very nice and polite from the service department to the checkout. Highly recommend. More

by TERESASNYDER63

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 30, 2026 -

Tony Serra Nissan responded

Thank you so much for your review. We love to know that our service department meets and exceeds expectations. From the advisors to the checkout, we try to make sure that the experience our customers receive is the best. Giving the 5 stars, I believe we have done that for you.

October 29, 2026

Dealership Rating

Employee Rating

My visit is always pleasant they were very informative! About what was needed thank you About what was needed thank you More

by mahoganysoul7

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Oct 30, 2026 -

Tony Serra Nissan responded

Thanks for allowing us to handle your service needs. We thank you for your review and the 5 stars. We hope to see you again!

October 28, 2026

Dealership Rating

Employee Rating

Very pleased. Very professional and friendly Made sure I was pleased with the work I had done Very professional and friendly Made sure I was pleased with the work I had done More

by dwright5832

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Nov 02, 2026 -

Tony Serra Nissan responded

We are thrilled that you had a great service experience and you were pleased. Working with our service staff, they do everything they can to make your experience as easy as possible. Thank you for the great 5 star review.

October 27, 2026

Dealership Rating

Employee Rating

Got my tires in quick and had them put on in a quick and timely manner. Would highly recommend this dealership to anyone looking for a car or service needed for their vehicle. timely manner. Would highly recommend this dealership to anyone looking for a car or service needed for their vehicle. More

by blake9932

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Amber Shockley, Lance Compton, Jeff Coleman

Nov 02, 2026 -

Tony Serra Nissan responded

We love to know that our customers are in and out in a timely fashion. We strive to make sure our customers are in and out on time. Thanks for the great review and the 5 stars. See us again for all your service needs.

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