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Zack Rooks
Zack Rooks at Tony Serra Nissan

Zack Rooks | Page 2

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

Contact Me
4.6
321 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

1 yr, 10 mos

Languages Spoken

English English

4.6

321 Reviews

Write a Review

321 Reviews of Zack Rooks

October 20, 2026

Dealership Rating
Employee Rating

They were courteous and preformed all need maintenance I requested. Clean facility and shop all friendly More

by mhdon5123dnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Oct 21, 2026

Tony Serra Nissan responded

What could we have done to earn all 5 stars? We are committed to always looking for ways to improve for customer satisfaction. I would love the chance to get more detailed feedback. Please reach out to me at 256-739-1771. Thanks!

October 19, 2026

Dealership Rating
Employee Rating

Very friendly staff. They made it as comfortable as possible while I waited. Good service. More

by GKREISHERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan Labogen

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Oct 21, 2026

Tony Serra Nissan responded

Thank you for your kind words! We're thrilled to hear that our staff made your visit comfortable and that you enjoyed our service. We appreciate your support and look forward to welcoming you back soon!

October 17, 2026

Dealership Rating
Employee Rating

It was great They got me in and out in a good time and they were very nice More

by Bswaters90
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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Oct 21, 2026

Tony Serra Nissan responded

Thanks for the review. Swiftness is what we strive for, getting customers in and out quickly so they can resume their busy lives. Your 5 star reviews means we have accomplished that. Thanks again!

October 17, 2026

Dealership Rating
Employee Rating

Everyone at Serra Nissan was very nice. When they would walk by me they spoke. More

by mdwn73z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Receptionist five stars.

Print
Oct 18, 2026

Tony Serra Nissan responded

Thank you for the 5 star review! We love knowing that our staff was kind and courteous. Zack and the receptionist staff work hard to make each customer feel welcomed. Come see us again!

October 15, 2026

Dealership Rating
Employee Rating

I was able to drop my car off and get help with my car via text More

by Courtneysellers53
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Print

October 15, 2026

Dealership Rating
Employee Rating

Everything was good. The time for the service was a little long. That is enought More

by Kmcrowe1946
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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October 15, 2026

Dealership Rating
Employee Rating

They were very Profesional and made sure I was completely satisfied so thanks to Joe the seller and to Zack for all their hard work at making it happen . Thank thank , thank you.... More

by Quattlebaumtim66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Wyatt Andrews, Amber Shockley, Maxine Young, Cody Salem, Elijah Szelag, Lance Compton, Jeff Coleman , Zachery Quattlebaum

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October 15, 2026

Dealership Rating
Employee Rating

Truck died and I brought it to them and they got me in and out very quick. Plus I had a warranty so nothing came out of pocket! More

by Happycamper
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

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October 07, 2026

Dealership Rating
Employee Rating

Pulled in without an appointment-asked for a transmission flush and asked to check something that seem ref to be dragging in low places. Took of everything in a little over an 1 1/2. Great job More

by lfbice54
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Print
Oct 16, 2026

Tony Serra Nissan responded

Thanks for the great service review. We strive to make all appointments and walk-ins a priority and work to get them in and out in a timely manner. We are happy that you are satisfied with your service and wait time. 5 stars and a satisfied customer puts a smile on our face! Thank you.

October 05, 2026

Dealership Rating
Employee Rating

Everything was fine. They took care of my car and got it back to me in good time. More

by jamieleebraswell
Recommend Dealer
Yes

Other Employees Tagged: Zack Rooks

Print
Oct 16, 2026

Tony Serra Nissan responded

Great service is always expected and we are pleased that you had a great experience. Getting a customer back into their vehicle quicky is always a goal. Thank you for the great review and the 5 stars.

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