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Zack Rooks

Overview Reviews (321) Inventory (151)

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Zack Rooks

Zack Rooks | Page 3

Assistant Service Manager

Tony Serra Nissan

1724 Cherokee Ave SW
Cullman, AL 35055

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4.6

321 Reviews

Overview Reviews (321) Inventory (151)

Dealership Experience

1 yr, 10 mos

Industry Experience

1 yr, 10 mos

Languages Spoken

English

4.6

321 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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321 Reviews of Zack Rooks

October 05, 2026

Dealership Rating

Employee Rating

Everything was fine. They took care of my car and got it back to me in good time. They took care of my car and got it back to me in good time. More

by jamieleebraswell

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 16, 2026 -

Tony Serra Nissan responded

Great service is always expected and we are pleased that you had a great experience. Getting a customer back into their vehicle quicky is always a goal. Thank you for the great review and the 5 stars.

October 02, 2026

Dealership Rating

Employee Rating

Great customer service and professionalism. The staff at Tony Serra Nissan has great customer service and professionalism. I would encourage others to get their vehicles serviced here. The staff at Tony Serra Nissan has great customer service and professionalism. I would encourage others to get their vehicles serviced here. More

by tweetu1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 14, 2026 -

Tony Serra Nissan responded

Thanks for the great 5 star review. We look forward to servicing your vehicle again.

October 02, 2026

Dealership Rating

Employee Rating

by tweetu1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 14, 2026 -

Tony Serra Nissan responded

Thank you for your great review. We are glad your experience was amazing and your 5 star review. Come see us for all your service needs.

October 01, 2026

Dealership Rating

Employee Rating

Great as always Great as always. Fast friendly and competitive prices. Good sitting area to wait. Was keep informed of my vehicles progress Fast friendly and competitive prices. Good sitting area to wait. Was keep informed of my vehicles progress More

by Jcmooney83

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 14, 2026 -

Tony Serra Nissan responded

Thanks for the 5 star review. We love the five star reviews and the kind words. Thanks and we will see for service again.

September 30, 2026

Dealership Rating

Employee Rating

Efficient, courteous, kind, personable, knowledgeable, reliable, responsive, attentive, accommodating, considerate, detailed, dedicated, exceptional, fair, polite reliable, responsive, attentive, accommodating, considerate, detailed, dedicated, exceptional, fair, polite More

by mdpace210

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeff Coleman , C Coltrain

Oct 14, 2026 -

Tony Serra Nissan responded

We love all the praises and the 5 star rating! Come see us again soon!

September 28, 2026

Dealership Rating

Employee Rating

Bought a car, had some service issues taken care of. Overall good experience. I would use this dealership again Overall good experience. I would use this dealership again More

by Brown

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 14, 2026 -

Tony Serra Nissan responded

We are sorry you had some issues but we are thrilled that it was resolved quickly and without issue. 5 stars means we did it right and we love when that happens. Come back and see us!

September 25, 2026

Dealership Rating

Employee Rating

Everything went great, customer service was exceptional Would definitely do business with this dealership again. Would definitely do business with this dealership again. More

by acostamg08

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 14, 2026 -

Tony Serra Nissan responded

Thanks for the great service review. We love to hear that our customers are happy with the service they receive. We know that you will continue to have great service and friendly staff at every visit! Come see us again soon!

September 25, 2026

Dealership Rating

Employee Rating

Everything went great, customer service was exceptional Would definitely do business with this dealership again. Would definitely do business with this dealership again. More

by acostamg08

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 14, 2026 -

Tony Serra Nissan responded

It is great that your service was exceptional. We strive in every department for customers to have a pleasant experience. We are thrilled to know you will do business here again and we welcome you any time 🙂

September 22, 2026

Dealership Rating

Employee Rating

Very nice seems like good people to deal with. Very good service department they get you car in and out with professionalism. Very good service department they get you car in and out with professionalism. More

by Bishopmhs777

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 13, 2026 -

Tony Serra Nissan responded

Thanks for the praise of the service department. They do all they can to make sure that customers are in and out quickly and as professional as they can. We are thrilled that you experienced this. We thank you for giving the 5 star review and will see you again for your next service visit.

September 18, 2026

Dealership Rating

Employee Rating

They are very friendly. And willing to help you They're a great team to do business with And willing to help you They're a great team to do business with More

by robbiebertavern1974

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Zack Rooks

Oct 14, 2026 -

Tony Serra Nissan responded

Thank you for the 5 star review. We are pleased that you had a good experience. We will see you for your services soon!

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