Tony Nissan

Was told the battery I needed to fix my car was in stock, but when I got there and after waiting for over an hour, was told the battery was NOT in stock. Manager refused to pay for or give me a loaner until but when I got there and after waiting for over an hour, was told the battery was NOT in stock. Manager refused to pay for or give me a loaner until my issue was resolved. Been going to this place for years. Should have been treated better. Was given a ride home and battery came in and I got the car back the same day, but I would have never taken the day to take the car in until I knew the battery is in. What's worse, the manager did not even bother to deny my loaner request in person. Not happy about that. More

Top-notch service from check in to completion. No wait, responsive and not the typical garage experience. No wait, responsive and not the typical garage experience. More

Service is always good. .friendly, honest and pleasant service reps are always nice..thats only what i can say..dealership does not meer my expectations .friendly, honest and pleasant service reps are always nice..thats only what i can say..dealership does not meer my expectations More

Very professional workers were very thorough on the explanations very efficient and friendly and compassionate explanations very efficient and friendly and compassionate More

They are prompt, friendly, professional. Always have coffee ready in the waiting room. Good communication- they let me know how long and what needs repair. Always have coffee ready in the waiting room. Good communication- they let me know how long and what needs repair. More

Tony Nissan Waipio customer service is one of the best features of this dealership. I bought my Altima in May 2015 and they have always taken great care of my car—and me! From on-time service and maintena features of this dealership. I bought my Altima in May 2015 and they have always taken great care of my car—and me! From on-time service and maintenance to urgent troubleshooting (most recently same-day battery replacement!) the department’s operators and service agents always keep me updated on timeline and service outcomes. While very busy, everyone at Tony Nissan Waipio treats me as if I were their only customer! More

The service dept was having construction done and the entrance was blocked. There were no signs to tell you where to go and it was very confusing. I had to park and go inside and ask someone inside where entrance was blocked. There were no signs to tell you where to go and it was very confusing. I had to park and go inside and ask someone inside where to go. There should have been someone outside to direct customers. Normally my visits are enjoyable but this one was confusing. My complaint was relayed to the manager and my car was placed at the front of the line and I was on my way in just over 1/2 hour from the time I sat down to wait. That was a nice touch. Sometimes it pays to complain. More

I was helped by Mathew, awesome and great personality. I appreciated how he showed me and explained what needs to be service on my car. Just for him, I will be a regular customer at Tony Nissan. I appreciated how he showed me and explained what needs to be service on my car. Just for him, I will be a regular customer at Tony Nissan. More

I always service my car at Tony Nissan. They've always treated me very well and they are fast courteous and very professional. They've always treated me very well and they are fast courteous and very professional. More

Excellent Service and attention to care for general maintenance with efficiency and professional and quality assurance maintenance with efficiency and professional and quality assurance More