Tony Nissan

Excellent Service the first time every time Jason Belano is a very courteous member of the Tony Nissan Service Team. He always strives to provide Top notch customer care the first time and every Jason Belano is a very courteous member of the Tony Nissan Service Team. He always strives to provide Top notch customer care the first time and every time. From calling to make the service appointment, coordinating a rental/loaner vehicle, and following through to the service completion, he always makes his customers is number one priority. He always pays attention to my concerns and details of the issues with my vehicle and asks the right questions to help Tony Groups mechanics to diagnose the problem right away. When he is on the phone with another vehicle owner and I walk up to his station, he always acknowledges me and then goes over my service as soon as possible. When you need service for your Nissan in Hawaii, don't see the other dealers, go to Tony Nissan and ask Jason for assistance. He is a valuable asset to the Service Team and is always happy to assist you. More

Amazing customer service!! Having my car serviced used to be a real hassel, from feeling rushed when you're trying to explain what's going on to waiting a ridiculous amount of t Having my car serviced used to be a real hassel, from feeling rushed when you're trying to explain what's going on to waiting a ridiculous amount of time to be informed about the status of your vehicle (most times having to call them) I've always heard horror stories about servicing your vehicle at dealerships which is why I've never wanted to ever go to a dealer for services. One day my Nissan Quest started shaking and jerking on my way to work. So being that Tony Nissan is right across of my job I had no choice but to take it there, this is the day that I experienced customer service like no other. Jason my service advisor was very helpful and understanding. You could tell that he genuinely cared about my issue and assured me it would get taken care of by the time I finished work so I could have a car to get home. I got a call just 1 hour later to inform me what was going on and what needed to be done to fix it. I gave the go ahead and received another call just before lunch to inform me that my car was ready!! From start to finish Jason was truly exceptional. Since that day I've never gotten my vehicle serviced anywhere else. Infact I've recently bought a brand new Altima from them knowing the fact that I have a great place to service my new car!! Thank you Tony Nissan for having great employees like Jason to make us feel right at home!! More

JASON BELENO-AWSOME I took my car in and Jason was right there to assist me with my issue. He scheduled a tech to test drive my 2014 Pathfinder and was quick to figure ou I took my car in and Jason was right there to assist me with my issue. He scheduled a tech to test drive my 2014 Pathfinder and was quick to figure out the problem. I needed a new transmission and Jason got the parts in and my vehicle was done within a week and during that time he got me into a rental knowing I needed transportation to work and to take my children to and from school. I also scheduled a time to pick up my vehicle and it was ready when I got there and it was even washed. Jason made things so easy for me and I didn't need to stress one bit. He is an excellent service provider and I don't know what I would do if he wasn't there the next time I take my car in for service. Keep up the great work Jason!!! More

Excellent Service Jason is always prompt, courteous and helpful. He is honest and tries to accommodate me whenever possible. I appreciate him following through on all s Jason is always prompt, courteous and helpful. He is honest and tries to accommodate me whenever possible. I appreciate him following through on all services until the job is completed. More

Outstanding Jason helped my out a lot and he showed me very excellent customer service. He is good at what he does and he deserves a raise!!! I would reccommend m Jason helped my out a lot and he showed me very excellent customer service. He is good at what he does and he deserves a raise!!! I would reccommend my friends and family to this dealership because they care about their customers! The only thing I did not like is my AC being used. I have my AC off because I don't want it to be used and every time I get my car Back the AC is ALWAYS on More

Our salesman was awesome! From the time we drove into the dealership, our salesman Cal Delos Santos was great. He greeted us so cordially and made us feel welcome. He was very From the time we drove into the dealership, our salesman Cal Delos Santos was great. He greeted us so cordially and made us feel welcome. He was very informative and we really appreciate him taking the time to answer all of our questions. We have had our Sentra for 15 yrs. and he showed us all the new features. The changes are incredible. We left the dealership after purchasing our new Altima feeling very satisfied and confident of our choice. Cal you were Awesome! Thank You! More

Best dealership, best salesperson, & best deals As military personnel and being a woman, I was skeptical about going to dealerships until I talked with Debbie. She made me feel so comfortable and I As military personnel and being a woman, I was skeptical about going to dealerships until I talked with Debbie. She made me feel so comfortable and I didn't feel taken advantage of by ridiculous sales pitch. Debbie and I talked for weeks about what I wanted and the pricing. She never forced anything on me. Once I was ready, Debbie had her best salesperson, Allen, show me all the features on a Nissan Rogue. We drove it around and I was hooked. Allen was so knowledgeable about the Rogue, it truly impressed me. He was the most down to Earth young salesperson. I felt no pressure. After a test drive, I had to drop my rental off and Allen drove me back to the dealership to sign for my new car. That's excellent customer service! Thank you Debbie and Allen. More

Really satisfied with service rider personnel, repairs. Have been satisfied with the service and personnel. Jason always handles my request with a smile and returns calls promptly. He deserves a raise and Have been satisfied with the service and personnel. Jason always handles my request with a smile and returns calls promptly. He deserves a raise and atta boy. Thank you, Margie More

Great Service at Tony Nissan I've been taking my truck for service at Tony Nissan. Making an appointment is so easy. The job gets done quicker than I expect. I'm notified if th I've been taking my truck for service at Tony Nissan. Making an appointment is so easy. The job gets done quicker than I expect. I'm notified if there's any issues with my truck and presented with an explanations and solutions. I've always had a pleasant experience whenever I'm there. More

Great sales personnel, AWFUL finance personnel... Extremely willing to negotiate price for a used vehicle. Be prepared with KBB stats and a full walk around of the intended purchase. Don't be afraid t Extremely willing to negotiate price for a used vehicle. Be prepared with KBB stats and a full walk around of the intended purchase. Don't be afraid to go for what you earnestly believe the vehicle to be worth (from $10k to $7.9k.) After negotiating $7.9k as my price for a vehicle the sales consultant requested the pre-approved check draft we had secured from our bank (valuation written on it good for up to $12k.) Assuming they needed to take it to the finance office to get the required information from our credit union to complete the check and finalize the transaction, we handed it over. We had already negotiated our price so I didn't see the harm. I. Was. Wrong. WHAT A SURPRISE! The power train only warranty for the purchase brought the total price up to $11.9k! And because my wife was made terrified by that shyster (James) promising "failed transmissions," "blown gaskets," and throwing around the "CVT" acronym (claiming it's somehow harder to replace than a "regular" transmission...) I was left without option. I will NEVER conduct business here again. The sales consultant (Laura) was tough, but thorough! She did her job exceptionally well, was open to negotiation, and broke her back to make a deal. Car dealers suck, but as far as they go she seems like a genuine person. That finance office (James) is crooked, NEVER let them see how much you have available to work with. Laura is THE ONLY reason this review has two stars. That is all! I have another car to purchase in a few months, I will not be going here. Which is sad, because Laura is phenomenal. I will not be leaving stars for service, work, friendliness, or price because the two people I worked with are so diametrically opposed. The end result would be purely average because she was great, and he sucked. (1+5)/2=3 stars. I do not feel as though my experience in its entirely was worth 3 stars. James, and James alone, cost this dealer repeat business. I already had a private seller lined up for my second purchase, and Laura made me want to shop with Tony Nissan again. James made me not want to be in the same state... Let alone shop there. The last time I stood that close to what could be called "evil" was when I was deployed in Iraq and in some of the lesser desirable locations... More