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Tony Hyundai
Waipahu, HI
2,587 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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2,587 Reviews of Tony Hyundai
October 22, 2024
It's been a year since my last appointment and it feels like they made some improvements so that they didn't seem as overwhelmed. Were they still behind on the appointments? Unfortunately it seems they w like they made some improvements so that they didn't seem as overwhelmed. Were they still behind on the appointments? Unfortunately it seems they were, but I was lucky to have one of the first slots of the day. Needed to get my car serviced, safety checked, and have a small part replaced. Total cost was almost $600 which seemed pretty steep, but I needed to get it done right away and my options were limited. Before, I had a hard time scheduling a safety check because there was only one inspector and they weren't available every day. Previously had to go to Tony Volkswagen to get it done. Now they supposedly have more certified workers so they don't seem to have a scheduling issue anymore. On the subject of scheduling, don't use the online system. Calling and talking to an actual human, I was able to get an appointment 3 weeks earlier than what was showing up online. And there were plenty of openings to choose from too! Finally, I would like to give praise to my advisor, Jack. He was very helpful, courteous, and good at communicating with me throughout the whole process. More
by remijo
Employees Worked With
Jack (Service)
October 21, 2024
The service department is terrible. Also, I was texted the survey at 1:15AM!!!!!!!! I would happily go somewhere else to service my Hyundai. Also, I was texted the survey at 1:15AM!!!!!!!! I would happily go somewhere else to service my Hyundai. More
by jgates1227
Employees Worked With
Rose
October 21, 2024
The staff who helped me, Rose Victorino Larry was very professional and helpful. I waited about 4+ hours for technician to change 2 rear tires and an oil change. I think that's too long of a wait. professional and helpful. I waited about 4+ hours for technician to change 2 rear tires and an oil change. I think that's too long of a wait. More
by proverb4wise
Employees Worked With
Rose Victorino Larry
October 08, 2024
Came in for oil change and safety check. Received text to review critical repairs i may need. I selected brake fluid exchange and wheel alignment. When i came to pick up my car it wasn’t don Received text to review critical repairs i may need. I selected brake fluid exchange and wheel alignment. When i came to pick up my car it wasn’t done…all she said was it musg have not gone through. First tine that ever happened. Little disappointed in her answer! Didnt even offer to take my car back in to conplete job! More
by Michele
Employees Worked With
Rose Victorino-Larry
October 07, 2024
Jack Faatiliga service advisor is amazing. Very courteous, responsive, professsional, knowledgeable. Huge asset to your team! Give him a raise mahalo! Very courteous, responsive, professsional, knowledgeable. Huge asset to your team! Give him a raise mahalo! More
by krissywest
Employees Worked With
Jack Faatiliga
