Tony Honda

Danny serviced my Civic since it hit 100,000 mi +. While it was not noticed at first, when the mechanic worked on my car, he noticed that the front brake pads were low, and recommended replacing them, and D it was not noticed at first, when the mechanic worked on my car, he noticed that the front brake pads were low, and recommended replacing them, and Danny let me know. Danny also made sure my car would be ready the same day, even with late pick up, and I was able to get my car later that day (good thing, because my car is the only one the baby can ride in). The very next day, I was driving with the baby near the bus terminal downtown, when a car ran the red light, causing the driver in front of me to slam his brakes, and forcing me to slam on mine. If the brake pads had not been noticed, my daughter and I would have been sandwiched between 2 cars (the one in back of me had to slam down as well) in what would have been a 4-car accident. Thank you, Danny, and thank you to the mechanic who worked on my car -- you saved us. More

EXCELLENT, ABOVE and BEYOND Customer Service! I had a flat tire and I called Tony Honda Service after their service hours. Marlon and Darren still allowed me to come in and took the time to help me out a flat tire and I called Tony Honda Service after their service hours. Marlon and Darren still allowed me to come in and took the time to help me out and fix my tire, so I didnt have to change it by myself with my 2 kids in the car!! A mommy's biggest nightmare! Tony Honda has ALWAYS been the best Service department we've used. That is the MAIN reason i stay with Tony Honda! Thank you staff for helping us out!! More

extremely friendly: Pat Nakamura; Mike Demello and Tracie Komori, they all made us feel welcome and they were not "pushy" , helpful and personable ("talk story" atmosphere kept it friendly and most im Tracie Komori, they all made us feel welcome and they were not "pushy" , helpful and personable ("talk story" atmosphere kept it friendly and most importantly sincere) this is out 4th purchase from Tony Honda and one of the main reason we keep coming back is because of the great and friendly service we receive from Wade Szameitat: he has always remembered our names from the purchase of our first car and when ever we come in for service and of course the quality of Honda cars keeps us coming back More

My Honda Civic 2002 was 11 yrs old so I was looking for another Honda automobile. I went in several times to see the cars but no sales person seemed interested in making a sale. No one helped me unless I another Honda automobile. I went in several times to see the cars but no sales person seemed interested in making a sale. No one helped me unless I asked for help. I got good results going online and talking to Mr. Demello. He was very polite and helpful. I got to think about what I wanted and I finally decided to come in and test drive the car. The female sales woman who was in front was very accommodating and nice. She was very knowledgeable about the car model I chose. Mr. Demello also helped to show me how to use the technology in the car. He set up my iPhone 5 for me so that I could have access to bluetooth. The on-line connection did it for me. He was the best on-line sales person. I also got an e-mail for an internet special for the car model I was interested in. That drew me in and I became a more serious buyer. What closed the deal for me was the blue color that just arrived. I owned a Honda CRX and had that car for 15 years. I am overjoyed that Honda kept the line and created the CRZ. I just love my car. Overall my experience was outstanding. The only negative thing is that the girl who sold the accessories needs to improve her sales skills. She seemed very awkward and inexperienced. She needs to practice more and have better training from her supervisor. More

I did my homework on pricing for my new Pilot EX-L and for the trade-in of my Camry Hybrid. I approached all three dealerships on Oahu, and received courteous and prompt service from all three. However, T for the trade-in of my Camry Hybrid. I approached all three dealerships on Oahu, and received courteous and prompt service from all three. However, Tony Honda met my price while the other two were between $2k and $4k higher overall. Iven Cunanan was exceptionally good to deal with. I think it helped that I had sent Tony Honda (and all the other dealerships) a fairly detailed email about what I was trying to accomplish. In my email, I was careful to properly describe the condition of my trade-in car, which had a couple of dings in it. When Iven called me back, he said something like "If the car is as you describe it, we have a deal at your numbers." I asked him I could come down, write a check, and drive home in my new car, and he said yes. I asked him to get the detailing started on the new car so I wouldn't have to wait for a long time in the dealership. The dealership experience was very good. I arrived around 4pm, and Iven arranged for my trade-in car to be inspected quickly. Once the condition was confirmed, he came back and said "yup, let's do this." We filled in a few forms, and I wrote a check for the difference. Colleen sat with me for a few minutes asking if I wanted to buy accessories such as floor mats. It's hard to do that these days, when Honda OEM mats are available online with free shipping for 40% less money. Still, it is very convenient to buy at the dealership and have everything "right now". But for me, I chose to not buy accessories at that time. Anyway, after meeting with Marco Gonzales who helped me sign the last couple of forms, I was ready to go home at 5:45pm. There was even a full tank of gasoline in my Pilot. Total time spent at the dealership: 1h45m. Total saved by going with Tony Honda: A couple of thousand, perhaps a bit more. Would I buy from Iven and Tony Honda again? Based on this experience: You bet! Any gripes? I live in East Honolulu, so I'd love to see a Tony Honda service center open up on the East side. Without that, it might turn out to be hard for me to bring the vehicle back for regular maintenance when another dealership is significantly closer to my house. Servco Toyota has a service center in Kaimuki. I'd love to see that from Tony Honda. Other than that, no gripes whatsoever. Two thumbs up from me. More

Tony Honda has serviced my wife's Pilot for over nine years now. Although Wade helped me on my last visit, it's been my experience any service advisor is excellent. They really got their stuff together years now. Although Wade helped me on my last visit, it's been my experience any service advisor is excellent. They really got their stuff together and are super friendly. I always recommend them. They are the best!!! More

I visited TH initially to get an appraisal for my 2007 Honda Civic Hybrid. Pat met me at the door and immediately made a good impression; he was probably the friendliest salesman I've ever met, which is s Honda Civic Hybrid. Pat met me at the door and immediately made a good impression; he was probably the friendliest salesman I've ever met, which is saying something, and he put me at ease throughout the process. Pat walked me through the lot and showed me the 2013 Honda Fits, which I was contemplating purchasing if the price and appraisal for my vehicle were right. We sat down and began the negotiating process with Moi (sales manager). I cannot over-emphasize how fair they were and how willing they were to make the numbers work for me. The discussions, which were lengthy, never got heated and were friendly; neither salesman put pressure on me to close the deal. In the end, Moi was able to work with my budget and gave me an offer that I could not refuse. I really appreciated the honesty and willingness to meet halfway during negotiations to create a win-win scenario for everyone involved. This is a great team that I would recommend to my military friends or anyone who wants a fair deal when purchasing a new Honda. More

Car started to make squeaky noises and Sean went for a test drive with me to see what the sound was coming from. He pinpointed the problem, being my suspension and showed me the worn part on the car. We s test drive with me to see what the sound was coming from. He pinpointed the problem, being my suspension and showed me the worn part on the car. We set up the appt after he went over what needed to be done and the parts and labor cost. He brought out a book to show me exactly how it should look and what I was dealing with. I trust Sean completely and knows he wouldn't charge me or add on things I didn't need. We both know the year of my car (2003) and how much I love my "old" but faithful car so I'll spend the monies on fixing the old girl up until there is no life left in her. I have a part-time job that I gives me a BMW paid for but why would I want one when I can get a Honda which is a realiable car and the service is unbeatable!! Service is a big part of the package deal, if you don't have a person that would help you, isn't knowledgeable or sincere about their job then you have nothing.... Sean is the BIG reason why I stay with Honda... I would highly recommend Honda and Sean for his service and friendly attitude. More

Being a woman, I'm always skeptical of handling car repairs myself- being afraid I'll be taken advantage of. However, I was so relieved and happy to find the opposite experience at Tony Honda! I had to repairs myself- being afraid I'll be taken advantage of. However, I was so relieved and happy to find the opposite experience at Tony Honda! I had to bring in our 3 year old mini-van for warranty work on our alternator and battery. Because the warranty was purchased with the vehicle back in Georgia, it was not easy to get ahold of them for the warranty payment- but Andrew Jameson made everything happen and more for an awesome experience. I have 3 young children, and Andrew ensured the repairs happened as quickly as possible, with the least amount of waiting time. Everyone at Tony Honda was friendly and the customer service goes above and beyond my expectations. More

We have chosen Tony Honda because of its service (customer service & repair service) and reputation. As soon as we entered the parking lot, we were greeted and directed where to go for sales. And (customer service & repair service) and reputation. As soon as we entered the parking lot, we were greeted and directed where to go for sales. And then when we entered the sales room we were again greeted by the manager Mike West. When we purchased the van on 3/3/13, everyone person that we dealt with at Tony Honda was very friendly and helpful (Mike West, Mike DeMello & Curtis Matsumoto). Mike and Curtis walked us through the steps and also let us know what the delays were. They understood that we were with our children (ages 3 and 9) who were getting impatient. We would definitely recommend Tony Honda to our family and friends. Keep up the great work Tony Honda! More