Tony Honda

Past experiences w/ previous service representatives have been "Great". All have been responsive to needs and willing to explain the work that needed to be done. been "Great". All have been responsive to needs and willing to explain the work that needed to be done. More

Elmo is a very professional, courteous and friendly sales consultant. He was so helpful and patient and took as much time as we needed to complete the sale. We got a wonderful deal on a used Honda Pilot. consultant. He was so helpful and patient and took as much time as we needed to complete the sale. We got a wonderful deal on a used Honda Pilot. I will definitely tell all my family and friends to see Elmo when looking to buy a car. He's the best! More

Elmo Martinez made my wife and I feel welcome. He was extremely friendly, and is generally a warm person. It felt like we were family, just siting down chatting. This is the second car we've purchased fr extremely friendly, and is generally a warm person. It felt like we were family, just siting down chatting. This is the second car we've purchased from tony honda and definitely not our last. More

I've been going to Tony Honda many years to service my Honda's over the years. I've had several Honda's over the years and all of them have been serviced for oil change to tires to batteries. All of my Honda's over the years. I've had several Honda's over the years and all of them have been serviced for oil change to tires to batteries. All of my needs were met with satisfaction. Dealing with Sean is an absolute pleasure as he is also courteous and very prompt. There is nothing I would change to improve service. I do miss the snacks/treats that were once there... ;) More

Service being done explained--recall of a/c clutch. Basic oil change done with 7500 mile maintrnance. Everyone friendly. car was ready ahead of promised time. oil change done with 7500 mile maintrnance. Everyone friendly. car was ready ahead of promised time. More

Matt Chong did a great job. He was very helpful to me and my wife during our recent car purchase. He is the type of salesman that wants to make a customer come back. Thanks Matt for all your help and p and my wife during our recent car purchase. He is the type of salesman that wants to make a customer come back. Thanks Matt for all your help and patience. If we need anything else, we know who to come see. More

From the moment I entered the parking lot, I was approached by a friendly employee (which is the usual case each time I go for service). I came in for oil change and to check on my air conditioner. approached by a friendly employee (which is the usual case each time I go for service). I came in for oil change and to check on my air conditioner. I requested Andrew as he had given me good service before and had sold me the extended warranty on my Honda. It turns out the warranty covered the repair for my air conditioner with a cost value of $1200. Andrew also recommended a brake flush at this time based on the scheduled maintenance. During the process, the techs also noticed the brake pad needed to be replaced. I was pleased that everything was taken care of all at one time. The overall rating for this servicing would have been Great if the initial person who met me at the service area driveway followed up with my request to do safety check. I'm assuming he didn't hear me because it wasn't done. I should have mentioned it to Andrew as well, but I did not. When I returned to pick up my car, the safety check was not done, and I didn't have time to wait to get it done. Andrew apologized and offered to take care of it free of charge since it was overlooked with this service. He was good on his word as I came in today to get the safety check done. Loved the shuttle drivers; they are so friendly and careful drivers. Overall, I was very pleased with the service. Thank you. More

We were warmly greeted by Steve at the door of the showroom, and immediately felt we were in the right place to make such a significant purchase. We were looking for many particular details in our new showroom, and immediately felt we were in the right place to make such a significant purchase. We were looking for many particular details in our new car-to-be, and it wasn't going to be easy to meet our requirements. It was wonderful to see that the things that were important to us were also important to Steve, and he searched thoroughly to find us the car of our dreams! All of our questions were answered, honestly and knowledgably, and with patience. He was courteous, friendly and customer-focused. No pressurizing tactics or making us feel we were being too much trouble (and to be honest, we were!). To top it up, he stayed till well-after closing time, until our transaction was complete, and helped us get to know our new car and its operation. He also let us know that he is available to address any questions we may have about our new car in the future. Our whole Tony Honda experience was simply delightful, and we will be highly-recommending it to our friends, colleagues, anyone we know is looking to buy a car, and passing Steve's name on. Ayse Jelffs, MD More

I purchased my Element from Tony Honda in 2008. Since then, I've gone to Tony Honda for regular service check-ups and any other car problems (though they are few and far between). Marlon Ramirez has been then, I've gone to Tony Honda for regular service check-ups and any other car problems (though they are few and far between). Marlon Ramirez has been very helpful every visit. He exemplifies the type of service that I'd like to see in any business. My most recent visit was just to have my car wash ticket renewed. The dealership was pretty much empty, except for Kurtis Tsuha, who was working late. He looked quite busy, but I really wanted to get my car washed, so I approached Kurtis and asked him to update my car wash ticket. Without hesitation, he diverted his attention away from his papers, and went to renew the ticket. I was so impressed by his willingness to serve the customer, that I have chosen to write this review today. I hope to continue to see the sort of exemplary service that Marlon and Kurtis put forth in their day-to-day activities during future visits. More

The staff at Tony Honda Waipahu has been extremely helpful and courteous to our needs. However, Elmo Martinez, has gone above and beyond what we expected in the experience of dealing with a dealershi helpful and courteous to our needs. However, Elmo Martinez, has gone above and beyond what we expected in the experience of dealing with a dealership as well as a sales associate. Elmo Martinez has been with us from the start; when we first went to the dealership to browse for a vehicle to finalizing the sale, and taking home our vehicle. He has been with us every step of the way. Elmo is not only helpful and courteous, but he put our needs first to ensure that we had the right vehicle and the right experience throughout the entire process. I would recommend his expertise in his knowledge of the company, as well as his expertise in understanding the quality/make of the vehicles. Also, I would recommend his helpfulness, courteousness, and his ability to make others at ease when purchasing a new/preowned vehicle. Thank you Elmo for making us a believer!!!! Kris Yamada More